Casino Complaints

Delay in KYC Verification and Pending Disputed Amount of inr 240000


1 day ago
I am writing to lodge an official complaint against Dafabet for its continued negligence and unreasonable delay in completing my KYC verification.

As requested by the platform, I have submitted all the necessary documents, including:

aadhar card
selfie holding aadhar card

Despite submitting all the required documents clearly and in accordance with Dafabet’s KYC guidelines, my verification status continues to remain pending without any valid explanation.

Furthermore, the support team has been sending irrelevant automated responses instead of addressing my concerns or providing a clear update on the verification process.

I would also like to bring to your attention that the total disputed amount involved in this matter is ₹2,40,000, which remains unresolved.

I request your intervention in this matter and urge you to take appropriate action to ensure that Dafabet completes my verification and resolves the issue without further delay.

Thank you for your support. I look forward to a prompt and positive resolution.
Disputed Casino Dafabet Casino
Amount ₹240000

Discussion

65 hours left for Dafabet Casino to respond.
User name loyalty-level-1
Hi Team, I have uploaded my documents for verification. kindly verify and process my withdrawal.

transaction id -534260363

Dafabet Casino Complaint Stats

Resolved 1525 / 1600
Avg. Amount $1,158
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 916 out of 958 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Dafabet Casino- Dafabet This dispute involves a 50000 Inr withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform

Note: This dispute involves a ₹50,000 INR withdrawal balance won via Cricket Betting on the Dafabet Sportsbook platform.


Dear AskGamblers Complaints Team,


I am writing to formally lodge a complaint against Dafabet regarding a missing withdrawal of ₹50,000 INR.

On 12th Oct 2026, I requested a withdrawal of ₹50,000 INR from my account balance. On the Dafabet cashier/transaction dashboard, the status of this withdrawal is marked as "Successful". However, these funds have never reached my bank account.

When I reached out to support, Dafabet provided me with a Unique Transaction Reference (UTR) number 628503469385 to prove the transfer. However, upon verifying this with my bank, this UTR belongs to an entirely different transaction sent by a different merchant to a completely unrelated third party. It has no connection to my bank account or my withdrawal.

I have followed all standard procedures and emailed Dafabet my official bank statement as a direct, unedited PDF download. This statement clearly displays my full legal name and account details, covering the period from the date of the request to the current date to prove non-receipt. Since I pointed out that the UTR they provided is invalid and belongs to someone else's transaction, Dafabet support has completely stopped replying to my emails.

I have attached screenshots of my dashboard showing the "Successful" status, mail communication with dafabet support, and my official PDF bank statement as proof of non-payment.

I kindly request the assistance of the AskGamblers team to escalate this to senior management at Dafabet so they can rectify this payment processor error and release my actual funds.

Thank you for your time and assistance.

Sincerely,

< full name removed >

Status solved Resolved
₹50,000
Dafabet Verification Delay and INR 250000 Withdrawal Declined

Dear AskGamblers Complaint Team,


I am submitting this complaint regarding the prolonged document verification process and withdrawal difficulties with Dafabet Casino.


My Dafabet username is **< username removed >**.


I submitted my verification documents approximately 5 days ago. Dafabet informed me that the document review and validation process could take up to 72 hours.


However, despite waiting beyond the stated timeframe, my documents have still not been approved.


My account currently has a balance of **INR 262,142.16**, which I am unable to withdraw.


On October 17, 2026, I submitted a withdrawal request for **INR 250,000**, but it was declined.


**Withdrawal Transaction ID:** 532497902


I also have a successful deposit of INR 140,000 dated October 15, 2026.


**Deposit Transaction ID:** 532358882


I have cooperated with the verification process and submitted the requested documents. However, the verification remains incomplete, and I have not received a clear timeframe for its completion.


I understand that verification procedures are necessary, but I believe the operator should complete the review within the timeframe communicated to customers or provide a clear explanation for the delay.


I kindly request AskGamblers' assistance in resolving this matter.


I would like Dafabet to complete my document verification as soon as possible and allow me to withdraw my available balance.


I have attached screenshots showing my account balance, transaction history, and the notification regarding the document review timeframe.


Thank you for your assistance.

Chart Pointer
46h left
₹262,142