Complaint #2540 Dafabet Casino

Declining withdrawals since 4 February despite document submission

By Sarjan333

4 months ago

Hello AskGamblers Team,

I would like to file a complaint against Dafabet regarding repeated withdrawal rejections and prolonged verification delays.

Issue Summary:

Since 04 February 2026, my withdrawal requests have been continuously declined without a clear or valid explanation.

On 17 February 2026, I submitted all required KYC documents as requested by the operator. The system shows that my documents are "Under Review", but I have not received any confirmation, approval, or rejection update.

Despite submitting the required documents, my withdrawal requests continued to be declined.

Withdrawal Attempts (February 2026):

04/02/2026 – ₹194,393 – Declined

10/02/2026 – ₹10,000 – Declined

10/02/2026 – ₹5,000 – Declined

17/02/2026 – ₹40,000 – Declined

21/02/2026 – ₹154,393 – Declined

24/02/2026 – ₹40,000 – Pending

Current account: ₹154,393.50

Main Concern:

KYC documents submitted on 17 February 2026

Status still under review

No clear communication from Dafabet

Withdrawals repeatedly declined

I respectfully request that AskGamblers intervene and assist in resolving this matter. I am willing to provide all necessary screenshots, transaction IDs, and communication records if required.

Thank you for your assistance.

Kind regards,

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹154393.5

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Sarjan333,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

4 months ago

Dear Customer,

Please be advised that the withdrawal function on your account has now been enabled, and withdrawals have been successfully processed.

Thank you.

Regards,
Dafabet

Sarjan333

4 months ago

Hello AskGamblers Team,
And Dafabet casino Team

Thank you for your response.

I would like to clarify that I have already submitted my verification documents on 17 February 2026 through the Dafabet account verification section. Since then, the status in my account still shows “Documents under review.”

I have not received any email or direct communication from Dafabet requesting additional documents or explaining where exactly those documents should be submitted.

Despite my documents being under review, all of my previous withdrawal requests were declined by the operator. Recently, I have submitted a new withdrawal request, which is currently pending.

If Dafabet requires any additional verification documents, I am fully willing to provide them immediately. However, I kindly request the operator to clearly specify:

1. Which exact documents are required
2. Where they should be submitted (account upload section or email)
3. Why previous withdrawals were declined while the verification is still under review

At the moment, there is no option in my account to upload additional documents, and I have not received any instructions by email.

I would appreciate your assistance in asking Dafabet to clarify this matter and complete the verification process so that my withdrawal can be processed.

Thank you for your support.

Kind regards.

AskGamblers

• Support Team

4 months ago

Dear @Sarjan333,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

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July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

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I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

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Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

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