Complaint #2647 Dafabet Casino

Declining my withdrawal without any reason

By Mummidi D.

3 months ago

On 24-03-2026, I made a deposit of ₹39870. I made 99,200₹ by playing casino, and when placing a withdrawal dafabet is declining the withdrawal, stating that I need to wager the whole 99,200₹ amount.

When I’m trying to contact them, they are simply telling me that I need to wager a total of 99,200₹ because it was a deposit. I mean, how the hell will it be considered as a deposit is still a million-dollar question. The only deposit I made on that day was ₹39870.

I contacted their live support, one of the executives later told me to place a withdrawal after 30 minutes, and he assured me that this time I won’t get any error. But Dafabet kept declining my withdrawals.

Respected Dafabet, there’s no wagering amount, nothing @dafabet is intentionally declining my withdrawal. I even have a screenshot of my Dafabet cashier page showing there’s no wagering amount pending. It clearly shows “0” wagering amount.

Please assist me. For your reference, please go through the attached screenshots

That 99,200 is the amount I won by playing casino, and that wasn’t a deposit amount.

Disputed Casino Dafabet Casino

Reason Declined payment

Amount ₹99211

Discussion

AskGamblers

• Support Team

3 months ago

Dear @Ram7650,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

3 months ago

Dear Valued Customer,

We can confirm that your withdrawal transactions with Transaction IDs 499963655 and 501508547 have been successfully completed. Our Customer Support team has also contacted you with the corresponding UTR numbers.

Kindly allow 1–4 banking days for the amount to be reflected in your account.

Should you require any further assistance or have additional questions, please feel free to contact our Customer Support team.

Thank you for your cooperation.

Thanks,
Dafabet

Dafabet Casino

• Representative

3 months ago

Dear Valued Customer,

We sincerely apologize for the extended wait time. Please be assured that our team is actively working on your inquiry. We truly appreciate your patience as we ensure it is resolved correctly.

Thanks,
Dafabet

Ram7650

• India

3 months ago

After your confirmation I have placed two withdrawals where as both of them are marked as successful but till now there’s no credit in my bank account.
Transaction ID- 501508547
Amount- 84300
Transaction ID- 499963655
Amount- 43760

The moment I placed the withdrawal both of them were shown as successful where as I’m still yet to receive the funds.
For the Transaction ID- 499963655, your standard time frame of 4 days excluding Saturdays and Sundays was also completed.
Please process them

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Forcefully applying bonus on my account and not even verifying it for so long

Hi AskGamblers,

I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

Firstly, they failed to verify my account, and it has been pending for so long. Even after multiple follow-ups, nothing happened, and now they forcefully applied some random bonus and are marking all my winnings as bonus amount.

I placed bets using my raw cash deposit of INR 4K without opting into any bonus.

My winnings were incorrectly credited to my Bonus Balance instead of my Cash Balance. I spoke with their support team multiple times, asking which bonus this is and who applied but they can't help me. As I can see and verified by them, there is no active bonus in my account. When asked how they can apply something automatically, they again provided the same bot-based repetitive responses, which are useless. This is completely a breach of customers' trust, where the casino is applying the bonus without the knowledge of the customer, which is not only unethical but also illegal.

I would request Dafabet to please review my transaction and casino betting history and manually transfer my winnings to my withdrawable cash wallet immediately.

Also, please verify my account, which has been pending for so long despite providing all the documents. My ID is SSINGH241

Regards

ID: SSINGH241

85h left

Account documents verification and withdrawal delayed

My Dafabet user ID is sakir25256

I uploaded my documents 10 days ago for account verification purposes and an account withdrawal concern. But till now it is showing account verification in review and as a result, they are just declining my withdrawal requests.

So, AskGamblers team, please intervene here and help getting my account verified and my withdrawl

Total disputed amount is 69000

AskGamblers team, please intervene here because, according to the Dafabet team, they take 48 to 72 hours to review the documents, but for 10 days they are just delaying my verification.

So kindly help me resolve this account verification issue.

85h left

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Dafabet delaying verification for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,60,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

80h left

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Freezing funds for over 10 days under an endless review with zero communication

I am writing to submit a formal complaint against Dafabet regarding an unjustified restriction on my withdrawals and an indefinite account review that has frozen my legitimate funds.

Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

I kindly request Ask assistance in mediating this matter. I urge Dafabet to immediately conclude this "review," restore my withdrawal access, and release my funds.

Thank you very much for your time and assistance.

81h left

CN¥75,792

Error code310

Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

Thank you for your help.

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The Documents section of my account confirms that my verification files have been successfully submitted and are under review. However, more than four days have passed, and I have not received any update, approval, or request for additional information.

I have repeatedly contacted Dafabet through Live Chat and customer support, but every conversation ends with the same standard response asking me to wait for the verification team. Unfortunately, no one has been able to explain why my verification is taking so long or when it will finally be completed.

As a result of this unnecessary delay, my withdrawal requests are also being affected. One of my withdrawal requests for 21,700.00 INR submitted on 08/07/2026 was declined (Transaction ID: 520976162), even though there has been no clear explanation for the rejection. My account balance remains inaccessible because the verification process has not been completed.

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I kindly request AskGamblers to investigate this matter and assist in resolving it by asking Dafabet to:

* Complete my account verification without any further delay.
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* Allow me to access and withdraw my funds once the verification is finalized.

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During this period, I have contacted Dafabet’s customer support several times through Live Chat and email. Unfortunately, every response has been the same generic message asking me to wait for the verification team. No representative has explained why my verification is taking so long or provided any estimated timeframe for completion.

Because my account verification remains pending, I have also experienced issues with my withdrawals. On 08/07/2026, my withdrawal requests were declined despite having sufficient funds in my account:

* Transaction ID: 520975869 – Amount: 20,708.00 – Status: Declined

* Transaction ID: 520975954 – Amount: 20,414.00 – Status: Declined

These repeated declined withdrawals, together with the ongoing verification delay, have prevented me from accessing my own funds without any clear explanation.

I have fully cooperated with Dafabet by submitting all requested verification documents and have patiently waited for the review to be completed. If any additional information is required, Dafabet should inform me directly instead of leaving my account under review indefinitely while repeatedly providing automated responses.

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