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Declined withdrawal code 310 error and withdrawal disabled


4 months ago

My Dafabet userid is < username removed >

I have fund of 109261.98 inr in my dafabet account.

Whenever I am trying to withdraw, they are showing an error with withdrawal: code 310 error and withdrawal is not getting placed.

On transaction history page, they are showing withdrawal disabled thing.

On 23rd April 2026, I tried to withdraw, but it showed code 310 error and withdrawal was disabled.

I asked them multiple times but no response from their side.

I tried to withdraw again after a month, but still the same issue.

For more than a month they have not resolved it.

My account is fully verified and no documents have been asked from me, so why are they holding my money like this?

@askmygamber please intervene and help me get my withdrawal.

For reference and proof I am attaching scresnshot of that code 310 error and also screenshot of withdrawal disabled. You can see withdrawal disabled on 23 April 2026, and same withdrawal disabled still after a month, so clearly no resolution from their side.

Also attaching the screenshot of my account documents tab, which shows no documents required from my side, and my account is fully verified.

Disputed Casino Dafabet Casino
Amount ₹109261.98

Discussion

User name

Dear @Ghsuma,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued Customer,

We can confirm that your transaction (ID 515615770), has been successfully processed.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-1
askgamblers kindly please intervene, i submitted the requested documents more then 24 hour ago, and according to dafabet policy dcoument verification take 6-12 hours which has clearly surpassed. I emailed them also, but they are responding .

I see here they are deliberately trying to hold my money in their website which is against the law.

Kindly please intervene and ask their team to process my withdrawal request now and reply quickly because I already provided the requested documents.
@dafabet Your immediate response will be appreciated.
User name loyalty-level-1
Hi,
I have uploaded my id and photo of myself holding the id in my accounts-documents tab.
Now kindly fastly process my withdrawal request as soon as possible. @askgambler , i have submitted the id and selfie holding id, now kindly tell them to process my withdrawal request.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

Chart Pointer
55h left
$1,068