Complaint #2889 Dafabet Casino

Declined withdrawal code 310 error and withdrawal disabled

By Suman G.

1 month ago

My Dafabet userid is < username removed >

I have fund of 109261.98 inr in my dafabet account.

Whenever I am trying to withdraw, they are showing an error with withdrawal: code 310 error and withdrawal is not getting placed.

On transaction history page, they are showing withdrawal disabled thing.

On 23rd April 2026, I tried to withdraw, but it showed code 310 error and withdrawal was disabled.

I asked them multiple times but no response from their side.

I tried to withdraw again after a month, but still the same issue.

For more than a month they have not resolved it.

My account is fully verified and no documents have been asked from me, so why are they holding my money like this?

@askmygamber please intervene and help me get my withdrawal.

For reference and proof I am attaching scresnshot of that code 310 error and also screenshot of withdrawal disabled. You can see withdrawal disabled on 23 April 2026, and same withdrawal disabled still after a month, so clearly no resolution from their side.

Also attaching the screenshot of my account documents tab, which shows no documents required from my side, and my account is fully verified.

Disputed Casino Dafabet Casino

Reason Declined payment

Amount ₹109261.98

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Ghsuma,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 month ago

Dear valued Customer,

We can confirm that your transaction (ID 515615770), has been successfully processed.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Ghsuma

• India

1 month ago

askgamblers kindly please intervene, i submitted the requested documents more then 24 hour ago, and according to dafabet policy dcoument verification take 6-12 hours which has clearly surpassed. I emailed them also, but they are responding .

I see here they are deliberately trying to hold my money in their website which is against the law.

Kindly please intervene and ask their team to process my withdrawal request now and reply quickly because I already provided the requested documents.
@dafabet Your immediate response will be appreciated.

Ghsuma

• India

1 month ago

Hi,
I have uploaded my id and photo of myself holding the id in my accounts-documents tab.
Now kindly fastly process my withdrawal request as soon as possible. @askgambler , i have submitted the id and selfie holding id, now kindly tell them to process my withdrawal request.

Dafabet Casino Complaint Stats

Resolved 1339 / 1404

Avg. Amount $1,106

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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I am dropping this complaint after utter disappointment with the customer support of Dafabet, which is useless and bot-driven.

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I uploaded my documents 10 days ago for account verification purposes and an account withdrawal concern. But till now it is showing account verification in review and as a result, they are just declining my withdrawal requests.

So, AskGamblers team, please intervene here and help getting my account verified and my withdrawl

Total disputed amount is 69000

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

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I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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Below is the exact timeline of the issue:

July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

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Hello AskGamblers,

I hope you can help me resolve a frustrating situation with Dafabet.

Account details:

Username: < sent to the casino >

Current Balance: INR 599,873.31

Verification Status: Fully Verified (confirmed on account page)

The issue:

My account shows as verified, with no pending document requirements. However, every single time I attempt to withdraw funds, I'm hit with this error before the transaction even processes:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Clicking "Try Again" does not help - the same error repeats every time, with no explanation of what's causing it.

Attempts to resolve:

I've reached out through Dafabet's Live Chat, but haven't received any real help - just standard responses that don't address the root cause. Since the withdrawal never actually processes, there's no transaction ID to reference, which seems to be causing further confusion with their support team.

Attached evidence:

1. Screenshot confirming my documents are verified/approved

2. Screenshot of the Error Code 310 message that appears on withdrawal attempts

3. Screenshot showing my account balance and verified status on the main dashboard

What I need:

I'd like AskGamblers to step in and push Dafabet to properly investigate Error Code 310 on my account, so I can finally withdraw my funds. This has gone on long enough without a real answer from their support team.

Thank you for your help.

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