Dear AskGamblers Complaints Team,
I hope you are doing well.
I am writing to request that you reconsider my original complaint regarding my INR 4,000 withdrawal from Dafabet, which has remained unresolved for more than one year.
Account Details:
Username: < username removed >
Withdrawal Details:
Amount: INR 4,000.00
Transaction ID: 424650594
Withdrawal Date: 13 March 2025
Withdrawal Method: Local Bank Transfer
Following your recommendation, I contacted Dafabet again and gave them additional time to resolve my issue. It has now been almost 10 days, and I have continued communicating with them through email.
Unfortunately, my issue is still not resolved.
Dafabet continues to send only generic responses, stating that:
My withdrawal is being reviewed.
They are following up with their payment team.
They will update me once they receive feedback.
However, they have never provided a UTR/Bank Transfer Reference Number, proof of payment, or any evidence that my INR 4,000 withdrawal was successfully transferred to my bank account. The funds have still not been credited.
Following your advice, I also contacted the Curaçao Gaming Authority, and they acknowledged my complaint. They advised me that while they do not mediate individual disputes, the information I provide may assist them in identifying potential regulatory breaches.
For your review, I have attached:
2025 and 2026 bank statements, clearly showing that the INR 4,000 withdrawal has never been credited to my account.
Recent screenshots of my email conversations with Dafabet, demonstrating that they continue to send only generic responses without resolving the issue.
The response from the Curaçao Gaming Authority.
I respectfully request that you reconsider my original complaint based on this new evidence. I have fully cooperated throughout this process, followed your recommendations, and provided Dafabet with every opportunity to resolve the matter. Despite this, my INR 4,000 withdrawal remains unpaid after more than one year.
If you require any additional information or supporting documents, I will be happy to provide them.
Thank you for your time and consideration. I sincerely hope you can review my complaint once again and assist me in reaching a fair resolution.
Kind regards,
Username: < username removed >
Pending Withdrawal Amount: INR 4,000.00