Casino Complaints

Dafabet has not approved my documents since July 10th


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By insar89
3 months ago

I deposited INR 50,000 on 9 July 2026.

I requested my first withdrawal on 10 July 2026. After that, Dafabet requested KYC documents, which I submitted immediately.

Around 24 July 2026, Dafabet requested additional identity documents again. I provided the requested documents without delay.

Despite submitting all requested documents, my withdrawals have repeatedly been declined or kept pending for almost one month.

I have fully cooperated with every verification request, yet my account has still not been verified and my withdrawal has not been processed.

The attached evidence includes my deposit and withdrawal history showing the repeatedly declined withdrawals and the current pending withdrawal.

I respectfully request AskGamblers to contact Dafabet and ask them to complete my verification, process my withdrawal immediately, or provide a clear explanation for this prolonged delay.

Thank you for your assistance.

Disputed Casino Dafabet Casino
Amount ₹101602

Discussion

User name

Dear all,


As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.


We thank both parties for their assistance during the complaint process.

User name
Dear Customer,

Thank you for confirming that you have received your funds.

We understand your concerns regarding the time taken for you to receive your funds. However, kindly note that it was never our intention to delay the processing of your withdrawal.

As part of our commitment to maintaining a high level of security and protecting customer funds, we may conduct random security checks in accordance with our Terms and Conditions.

As stated under Clause 4.5:

“We maintain the right to demand additional information and/or documentation from you in order to verify your identity as the Account holder in the event of such a security check.”

Therefore, the additional verification and documentation requested during the process were required as part of our security procedures. These checks are carried out to ensure the security of the account and the funds before the withdrawal can be completed.

We appreciate your patience throughout the process and are pleased to confirm that the outstanding withdrawal has now been received.

Regards,
Dafabet
User name loyalty-level-1
Dear AskGamblers Support Team,

I can now confirm that the outstanding withdrawal has finally been paid and I have received the funds.

However, before this complaint is marked as resolved, I would like my final experience with this case to remain on record.

This issue lasted for approximately 35–40 days. During that period, I experienced repeated verification and withdrawal-related delays, despite providing the requested documents and information. Even after my documents were shown as verified, I still had to continue following up regarding access to my funds.

Based on the way this case progressed, I genuinely believe that without escalating the matter through AskGamblers, it is very unlikely that the issue would have been resolved when it was. Meaningful progress only came after the complaint process and continued follow-ups.

I appreciate AskGamblers for reopening the complaint when the problem continued and for giving both parties a public channel in which the matter could finally be addressed.

Although I have now received my money and therefore consider the financial dispute resolved, based on my personal experience throughout these 35–40 days, I would not recommend Dafabet. Receiving funds that were legitimately available for withdrawal should not require this amount of time, repeated follow-up, and external complaint escalation.

The payment has been received, so no further action is required from my side. AskGamblers may now mark the complaint as resolved.

Thank you to the AskGamblers team for your assistance throughout the process.

Kind regards,
insar89
User name loyalty-level-1
Dear AskGamblers Support Team and Dafabet Representative,

Thank you for reopening my complaint.

I would like to provide a complete update regarding the current situation.

My first withdrawal of INR 30,000 (Transaction ID 528171812) was successfully processed and received. However, unfortunately, the underlying withdrawal issue was not fully resolved.

After receiving that payment, I submitted another withdrawal for INR 71,602 (Transaction ID 528365385) on 8 September 2026. This withdrawal remained pending for several days and was eventually declined without payment.

The INR 71,602 was subsequently returned to my account balance, and on 14 September 2026 I submitted a new withdrawal request for the same amount. The new withdrawal is:

Amount: INR 71,602
Transaction ID: 529050156
Status: Pending

In addition, I have now been asked to provide verification documents again. This is particularly confusing because my Dafabet account currently displays “Documents verified” and explicitly states that my documents have already been approved.

Furthermore, Dafabet already successfully processed and paid my previous INR 30,000 withdrawal after my verification had been completed.

Therefore, I would kindly ask the Dafabet representative to clarify:

Why was my previous INR 71,602 withdrawal declined after remaining pending for several days?
Why am I being asked to provide verification documents again when my account currently shows that my documents are verified and approved?
Is there actually any outstanding verification requirement on my account?
Will my current INR 71,602 withdrawal (Transaction ID 529050156) now be processed successfully?

I am willing to cooperate with any legitimate verification requirement, but I would appreciate a clear explanation as to why verification is being requested again after my documents were already approved and a previous withdrawal was successfully paid.

I kindly ask that this complaint remain open until the outstanding INR 71,602 withdrawal has actually been processed and the funds have been received.

Thank you to the AskGamblers Complaint Team for reopening the case and giving both parties the opportunity to resolve this matter.

Kind regards,
insar89

Dafabet Casino Complaint Stats

Resolved 1528 / 1603
Avg. Amount $1,161
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 919 out of 961 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Withdrawal disabled with error code 310 and unjustified withholding of my funds

Dafabet username Prabhdeep060990

Registered email <removed>

I am filing this complaint against Dafabet because, despite repeated attempts to withdraw my money and numerous efforts to resolve the issue through customer support, I continue to be denied access to my own funds.

My account currently has an available balance of INR 1,09,269.00, which I have been unable to withdraw.

Every time I attempt to place a withdrawal request, the platform displays the following error:

“Sorry, there was an error with your withdrawal. (Code: 310)”

Furthermore, my transaction history clearly displays the status “Withdrawal Disabled.” This is not an isolated incident or a temporary glitch. The same problem has persisted despite repeated attempts over an extended period.

What makes this situation even more unacceptable is that my account is fully verified. There are no pending document requirements or additional verification requests showing on my account. Yet, Dafabet continues to restrict my withdrawal facility without providing any satisfactory explanation.

I have contacted their customer support multiple times through Live Chat and other available channels. Unfortunately, I have received nothing beyond repetitive, generic responses. Nobody has taken ownership of the issue, explained the actual reason for the restriction, or provided a definite resolution timeline.

The situation is extremely distressing. I have INR 1,09,269.00 sitting in my account, but I cannot access or withdraw even a single rupee of it. Every attempt ends in the same error. Since the withdrawal request fails before submission, no transaction ID is generated, making it even more frustrating when I try to explain the problem to their support team.

How can a platform continue to hold a customer’s available balance while keeping the withdrawal facility disabled indefinitely, without providing a transparent explanation?

I have been patient, I have cooperated, and I have repeatedly approached their support team. But my patience is running out. This money is important to me, and being denied access to it without any meaningful explanation has caused considerable financial distress.

I am approaching AskGamblers because Dafabet’s own customer support has failed to resolve this matter. I expect:

1. An immediate investigation into the recurring Error Code 310.

2. A clear and specific explanation for why my withdrawal facility has been disabled.

3. Immediate restoration of my withdrawal facility.

4. Processing of my withdrawal and release of my entire available balance of INR 1,09,269.00, without any further unnecessary delay.

5. A definite written response rather than another automated or generic customer support message.

Evidence attached:* Screenshot showing my available account balance of INR 1,09,269.00.

* Screenshot confirming that my account is fully verified and no documents are pending.

* Screenshot showing the repeated Error Code 310 withdrawal failure.

* Screenshot of the transaction history displaying “Withdrawal Disabled.”

I sincerely request AskGamblers to escalate this complaint and seek immediate intervention from Dafabet.

I cannot keep sending emails, repeatedly explaining the same issue and receiving automated responses while my money remains inaccessible. I have exhausted the normal support channels and am left with no meaningful way to resolve this situation.

I am not asking for a bonus, compensation, or any special favour. I am asking for access to my own money.

Please treat this complaint with the seriousness and urgency it deserves. I expect Dafabet to stop giving generic assurances and take concrete action to restore my withdrawal facility and release my funds.

I need a resolution, not another automated response

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86h left
₹109,269
Repeated withdrawal disabled with error code 310

Dear AskGamblers Complaint Resolution Team,

I am submitting this formal complaint against Dafabet due to repeated withdrawal restrictions on my account and the failure of their customer support team to provide a proper explanation or resolution.

Casino Account Details

- Casino Name: Dafabet

- Username: rajuboyapally

- Latest Withdrawal Amount: INR 50,000

- Latest Transaction ID: 534730999

- Transaction Date: 05 November 2026

- Transaction Status: Withdrawal Disabled

- Withdrawal Error Code: 310

Detailed Explanation

My Dafabet account has already been successfully verified. All my KYC documents have been submitted and approved. I have also successfully withdrawn money from Dafabet in the past without any issues.

However, I am now facing repeated withdrawal restrictions. Every time I attempt to withdraw my available funds, the website displays the following error:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Furthermore, my transaction history repeatedly shows the status "Withdrawal Disabled" for multiple withdrawal attempts.

My latest withdrawal request of INR 50,000, under Transaction ID 534730999, dated 05 November 2026, is also marked as Withdrawal Disabled.

I have contacted Dafabet customer support multiple times regarding this issue. Unfortunately, instead of providing a clear explanation or resolving the problem, I continue to receive generic or automated responses.

Nobody has properly explained:

- Why withdrawals have been disabled on my verified account.

- Why my previously successful withdrawal history is no longer being considered.

- Whether there is any restriction, investigation or additional verification pending.

- When I will be allowed to withdraw my available funds.

I have cooperated with the verification requirements and have already established a successful withdrawal history with this casino. I should not be left without access to my funds or a meaningful explanation.

I respectfully request the AskGamblers team to:

1. Investigate the repeated withdrawal restrictions on my Dafabet account.

2. Contact Dafabet and demand a clear, specific, and documented explanation for the withdrawal restriction and Error Code 310.

3. Request that Dafabet review my account verification and previous successful withdrawal history.

4. Request the casino to release my legitimate available balance of INR 50,000, subject to applicable verification and terms.

5. Request restoration of my withdrawal functionality if there is no valid reason to keep it disabled.

6. Ensure that Dafabet provides a meaningful response instead of repeatedly sending generic automated replies.

I am attaching screenshots of Error Code 310, transaction history showing multiple Withdrawal Disabled entries, account verification evidence, previous successful withdrawal records, and customer support communications.

I have made several attempts to resolve this issue directly with Dafabet, but I have not received a satisfactory solution.

I sincerely request AskGamblers to intervene, investigate this matter, and help me obtain a fair and transparent resolution.

A previous successful withdrawal was processed; email screenshots are also attached.

Thank you for your time and assistance.


Regards,

Dafabet Username: rajuboyapally

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95h left
₹50,000
Dafabet Withdrawal Disabled Error Code 310 Despite Verified Account
Dafabet – Withdrawal Disabled (Error Code 310) – Unable to Withdraw INR 34,998.96 Despite Completed KYC Verification

Player Information:

- Casino: Dafabet
- Username: Chirag2431
- Registered Email: [email protected]
- Available Account Balance: INR 34,998.96
- Issue: Withdrawal Disabled / Error Code 310

Dear AskGamblers Complaint Team,

I am submitting this formal complaint against Dafabet because I have been unable to withdraw my available account balance despite having completed the required account verification and document submission process.

My current available account balance is INR 34,998.96, which remains inaccessible due to a persistent withdrawal restriction imposed on my account.

Whenever I attempt to withdraw my funds, I encounter the following error message:

"Sorry, there was an error with your withdrawal. (Code: 310)"

Furthermore, my withdrawal transaction history explicitly displays the status "Withdrawal Disabled" for the following transactions:

- INR 30,000 – Transaction ID: 534694322
- INR 5,000 – Transaction ID: 534646769

Both transactions are dated 05/11/2026.

The most concerning aspect of this situation is that my account documents have already been submitted and verified.

When I check the Documents section of my Dafabet account, it explicitly displays the message:

"No Action Required. No action is required at the moment. We will contact you via SMS/Email if we need any information from you."

Despite my completed verification and the platform confirming that no further action is currently required, my withdrawal functionality remains disabled.

I have also contacted Dafabet customer support multiple times in an attempt to resolve this issue. Unfortunately, I have not received a satisfactory explanation or a concrete resolution.

To make matters worse, Dafabet has never clearly communicated the actual reason behind this withdrawal restriction. I have not been informed of any pending verification requirement, security review or other specific issue that is preventing me from accessing my funds.

I find it extremely frustrating that my account is verified, my documents are apparently in order, and yet I am still unable to withdraw my available balance. I have been left without a clear explanation or a reasonable resolution.

What I am requesting:

I respectfully request the AskGamblers Complaint Team to intervene and help resolve this matter.

Specifically, I request Dafabet to:

1. Provide a clear and specific explanation for why withdrawals have been disabled on my account.
2. Explain why Error Code 310 continues to appear despite my completed account verification.
3. Confirm whether any internal security, compliance or payment review is restricting my withdrawals and, if so, explain what is required to resolve it.
4. Restore my withdrawal functionality and process the withdrawal of my entire available balance of INR 34,998.96.

I am fully willing to cooperate with any legitimate additional verification or documentation requirements, should any exist. However, I believe I should receive a clear explanation rather than being left unable to access my funds indefinitely.

I sincerely request AskGamblers to investigate this complaint, contact Dafabet on my behalf and assist me in obtaining my available balance.

Thank you for your time and assistance. I look forward to a fair resolution.
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33h left
₹35,000