Complaint #3145 Dafabet Casino

Dafabet has not approved my documents since July 10th

By insar89

2 months ago

I deposited INR 50,000 on 9 July 2026.

I requested my first withdrawal on 10 July 2026. After that, Dafabet requested KYC documents, which I submitted immediately.

Around 24 July 2026, Dafabet requested additional identity documents again. I provided the requested documents without delay.

Despite submitting all requested documents, my withdrawals have repeatedly been declined or kept pending for almost one month.

I have fully cooperated with every verification request, yet my account has still not been verified and my withdrawal has not been processed.

The attached evidence includes my deposit and withdrawal history showing the repeatedly declined withdrawals and the current pending withdrawal.

I respectfully request AskGamblers to contact Dafabet and ask them to complete my verification, process my withdrawal immediately, or provide a clear explanation for this prolonged delay.

Thank you for your assistance.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹101602

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dafabet Casino

• Representative

1 month ago

Dear Customer,

Thank you for confirming that you have received your funds.

We understand your concerns regarding the time taken for you to receive your funds. However, kindly note that it was never our intention to delay the processing of your withdrawal.

As part of our commitment to maintaining a high level of security and protecting customer funds, we may conduct random security checks in accordance with our Terms and Conditions.

As stated under Clause 4.5:

“We maintain the right to demand additional information and/or documentation from you in order to verify your identity as the Account holder in the event of such a security check.”

Therefore, the additional verification and documentation requested during the process were required as part of our security procedures. These checks are carried out to ensure the security of the account and the funds before the withdrawal can be completed.

We appreciate your patience throughout the process and are pleased to confirm that the outstanding withdrawal has now been received.

Regards,
Dafabet

insar89

1 month ago

Dear AskGamblers Support Team,

I can now confirm that the outstanding withdrawal has finally been paid and I have received the funds.

However, before this complaint is marked as resolved, I would like my final experience with this case to remain on record.

This issue lasted for approximately 35–40 days. During that period, I experienced repeated verification and withdrawal-related delays, despite providing the requested documents and information. Even after my documents were shown as verified, I still had to continue following up regarding access to my funds.

Based on the way this case progressed, I genuinely believe that without escalating the matter through AskGamblers, it is very unlikely that the issue would have been resolved when it was. Meaningful progress only came after the complaint process and continued follow-ups.

I appreciate AskGamblers for reopening the complaint when the problem continued and for giving both parties a public channel in which the matter could finally be addressed.

Although I have now received my money and therefore consider the financial dispute resolved, based on my personal experience throughout these 35–40 days, I would not recommend Dafabet. Receiving funds that were legitimately available for withdrawal should not require this amount of time, repeated follow-up, and external complaint escalation.

The payment has been received, so no further action is required from my side. AskGamblers may now mark the complaint as resolved.

Thank you to the AskGamblers team for your assistance throughout the process.

Kind regards,
insar89

insar89

1 month ago

Dear AskGamblers Support Team and Dafabet Representative,

Thank you for reopening my complaint.

I would like to provide a complete update regarding the current situation.

My first withdrawal of INR 30,000 (Transaction ID 528171812) was successfully processed and received. However, unfortunately, the underlying withdrawal issue was not fully resolved.

After receiving that payment, I submitted another withdrawal for INR 71,602 (Transaction ID 528365385) on 8 September 2026. This withdrawal remained pending for several days and was eventually declined without payment.

The INR 71,602 was subsequently returned to my account balance, and on 14 September 2026 I submitted a new withdrawal request for the same amount. The new withdrawal is:

Amount: INR 71,602
Transaction ID: 529050156
Status: Pending

In addition, I have now been asked to provide verification documents again. This is particularly confusing because my Dafabet account currently displays “Documents verified” and explicitly states that my documents have already been approved.

Furthermore, Dafabet already successfully processed and paid my previous INR 30,000 withdrawal after my verification had been completed.

Therefore, I would kindly ask the Dafabet representative to clarify:

Why was my previous INR 71,602 withdrawal declined after remaining pending for several days?
Why am I being asked to provide verification documents again when my account currently shows that my documents are verified and approved?
Is there actually any outstanding verification requirement on my account?
Will my current INR 71,602 withdrawal (Transaction ID 529050156) now be processed successfully?

I am willing to cooperate with any legitimate verification requirement, but I would appreciate a clear explanation as to why verification is being requested again after my documents were already approved and a previous withdrawal was successfully paid.

I kindly ask that this complaint remain open until the outstanding INR 71,602 withdrawal has actually been processed and the funds have been received.

Thank you to the AskGamblers Complaint Team for reopening the case and giving both parties the opportunity to resolve this matter.

Kind regards,
insar89

Dafabet Casino Complaint Stats

Resolved 1502 / 1576

Avg. Amount $1,145

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 896 out of 937 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Pending account verification taking time

Dear AskGamblers Team,

I hope you are doing well.

I am writing to kindly seek your assistance regarding my Dafabet account verification, which has been pending for over 9 days. I have submitted the required documents in accordance with Dafabet’s verification guidelines and have been cooperating fully throughout the process.

I understand that verification may take some time, and I sincerely appreciate the efforts involved. However, I would be grateful if you could kindly look into my case and help facilitate the process, as I am currently unable to withdraw my funds.

For your reference, the disputed amount is ₹9,400 (INR).

Transaction ID: 532314025

I would sincerely appreciate your support in helping me resolve this matter at the earliest convenience. Please let me know if any further information or documentation is required from my side.

Thank you very much for your time, understanding, and assistance.

78h left

₹9,400

Verification Delayed for 9 Days

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines, the status remains pending, and I am receiving irrelevant bot replies from their support email.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,92,000.

Transaction id 532308365

Please help. Thank you for your support.

77h left

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Withdrawal verification delay

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 7 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,55,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Transaction id: 532308893

Thank you for your support.

79h left

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Deposit Not Credited to account

Hi Team

My deposit is pending from last week

Please find the deposit details and the payment screenshots, there is a very irresponsible replies for the emails shared by me to dafabet support team.

Please help me in getting the deposit amount credited.

Below are the details

UTR-RefNo - 005672630663
Transaction Id - 531476197
Transaction Date - 08/10/2026 01:00:50 AM
Transaction Amount - 10000.00
Transaction Type - Deposit
From - F2Pay Intent Deposit
To - Common Wallet
Payment Method - UPI

I have attached the UPI app screenshot and the screenshot from my bank.Also attaching the response that I am getting from dafabet team

Resolved

₹10,000

Withdrawal Requests Declined

Transaction ID: 531703855

Withdrawal Amount: 294,000.00

Transaction Date: 9 October 2026

I am filing this complaint against Dafabet for declining my withdrawal despite submitting the requested verification documents.

Dafabet asked me to provide the front and back of my Aadhaar card, along with photographs of myself holding the front and back of the card. I attempted to upload these documents through my account, but the upload section was showing an error. I immediately informed Dafabet about this issue and emailed all the requested documents to [email protected] on the very same day they requested them.

Despite submitting the documents and following up with their team, my withdrawal request was declined. I have now submitted two new withdrawal requests, but I am concerned about further delays despite having already complied with their verification requirements.

I request AskGamblers to intervene and help me get my withdrawal processed. I have cooperated with Dafabet’s verification process and provided the requested documents through email when their website’s upload functionality was not working.

My expectation is that Dafabet processes my new withdrawal requests without further unnecessary delays. I am seeking the release of my funds, not another prolonged verification process for documents I have already submitted.

I have submitted new withdrawal request of 413686. Kindly Process it.

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Holds winnings 2753000 INR

Hello AskGamblers!

I registered on Dafabet India in June of this year. I started playing at the end of August. I played fairly. I made deposits totaling over 650,000 INR!!! At one point, a lot of bets came in and my balance was 2,753,000 INR. I placed a withdrawal request. It was pending for a few days, then it was cancelled, and my verification process began!

They asked me for photos, which I provided immediately. The first verification lasted a week. No one said anything until I wrote in the chat. They asked me for new photos, which I provided. Then the verification process took even longer, I wrote in the chat, and they said the verification was still in progress.

Then they asked for photos a third time, which I provided again.

Now they have asked me for photos for the fourth time, under the pretext that the photos are blurry, although everything is perfectly clear in them! And this time they need to be uploaded not on the website, but sent by email. Which I did again! Verification has been going on for over a month!!!

AskGamblers can you help me get my funds???

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Dear AskGamblers,

Please help me
My dafabets account fully verified. My withdrawal status was declined again and again after pending status. I don't know why this withdrawal request was declined please help me with my complaint here. I have been waiting since almost 4 days still my issue not resolved.
I playing dafabet from the last 6 year but this not happened. This is really embarrassing for me having to waste so much time for my own funds. Live chat support and email support is helpless so that's why I came to AskGambler.

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Deposit pending from week

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I have contacted them but no use from dafabet. Before also I leaved many transactions. Poor service from them.

I believed only askgambler can solve my problem, that's why I am submitting the problem.

User Name: karnakar2408

Dob: < dob removed >

Transaction Id: 531141036

By using:umbrah wallet upi

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

60h left

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