Complaint #3145 Dafabet Casino

Dafabet has not approved my documents since July 10th

By insar89

1 month ago

I deposited INR 50,000 on 9 July 2026.

I requested my first withdrawal on 10 July 2026. After that, Dafabet requested KYC documents, which I submitted immediately.

Around 24 July 2026, Dafabet requested additional identity documents again. I provided the requested documents without delay.

Despite submitting all requested documents, my withdrawals have repeatedly been declined or kept pending for almost one month.

I have fully cooperated with every verification request, yet my account has still not been verified and my withdrawal has not been processed.

The attached evidence includes my deposit and withdrawal history showing the repeatedly declined withdrawals and the current pending withdrawal.

I respectfully request AskGamblers to contact Dafabet and ask them to complete my verification, process my withdrawal immediately, or provide a clear explanation for this prolonged delay.

Thank you for your assistance.

Disputed Casino Dafabet Casino

Reason Verification issues

Amount ₹101602

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Dafabet Casino

• Representative

1 week ago

Dear Customer,

Thank you for confirming that you have received your funds.

We understand your concerns regarding the time taken for you to receive your funds. However, kindly note that it was never our intention to delay the processing of your withdrawal.

As part of our commitment to maintaining a high level of security and protecting customer funds, we may conduct random security checks in accordance with our Terms and Conditions.

As stated under Clause 4.5:

“We maintain the right to demand additional information and/or documentation from you in order to verify your identity as the Account holder in the event of such a security check.”

Therefore, the additional verification and documentation requested during the process were required as part of our security procedures. These checks are carried out to ensure the security of the account and the funds before the withdrawal can be completed.

We appreciate your patience throughout the process and are pleased to confirm that the outstanding withdrawal has now been received.

Regards,
Dafabet

insar89

1 week ago

Dear AskGamblers Support Team,

I can now confirm that the outstanding withdrawal has finally been paid and I have received the funds.

However, before this complaint is marked as resolved, I would like my final experience with this case to remain on record.

This issue lasted for approximately 35–40 days. During that period, I experienced repeated verification and withdrawal-related delays, despite providing the requested documents and information. Even after my documents were shown as verified, I still had to continue following up regarding access to my funds.

Based on the way this case progressed, I genuinely believe that without escalating the matter through AskGamblers, it is very unlikely that the issue would have been resolved when it was. Meaningful progress only came after the complaint process and continued follow-ups.

I appreciate AskGamblers for reopening the complaint when the problem continued and for giving both parties a public channel in which the matter could finally be addressed.

Although I have now received my money and therefore consider the financial dispute resolved, based on my personal experience throughout these 35–40 days, I would not recommend Dafabet. Receiving funds that were legitimately available for withdrawal should not require this amount of time, repeated follow-up, and external complaint escalation.

The payment has been received, so no further action is required from my side. AskGamblers may now mark the complaint as resolved.

Thank you to the AskGamblers team for your assistance throughout the process.

Kind regards,
insar89

insar89

1 week ago

Dear AskGamblers Support Team and Dafabet Representative,

Thank you for reopening my complaint.

I would like to provide a complete update regarding the current situation.

My first withdrawal of INR 30,000 (Transaction ID 528171812) was successfully processed and received. However, unfortunately, the underlying withdrawal issue was not fully resolved.

After receiving that payment, I submitted another withdrawal for INR 71,602 (Transaction ID 528365385) on 8 September 2026. This withdrawal remained pending for several days and was eventually declined without payment.

The INR 71,602 was subsequently returned to my account balance, and on 14 September 2026 I submitted a new withdrawal request for the same amount. The new withdrawal is:

Amount: INR 71,602
Transaction ID: 529050156
Status: Pending

In addition, I have now been asked to provide verification documents again. This is particularly confusing because my Dafabet account currently displays “Documents verified” and explicitly states that my documents have already been approved.

Furthermore, Dafabet already successfully processed and paid my previous INR 30,000 withdrawal after my verification had been completed.

Therefore, I would kindly ask the Dafabet representative to clarify:

Why was my previous INR 71,602 withdrawal declined after remaining pending for several days?
Why am I being asked to provide verification documents again when my account currently shows that my documents are verified and approved?
Is there actually any outstanding verification requirement on my account?
Will my current INR 71,602 withdrawal (Transaction ID 529050156) now be processed successfully?

I am willing to cooperate with any legitimate verification requirement, but I would appreciate a clear explanation as to why verification is being requested again after my documents were already approved and a previous withdrawal was successfully paid.

I kindly ask that this complaint remain open until the outstanding INR 71,602 withdrawal has actually been processed and the funds have been received.

Thank you to the AskGamblers Complaint Team for reopening the case and giving both parties the opportunity to resolve this matter.

Kind regards,
insar89

Dafabet Casino Complaint Stats

Resolved 1471 / 1545

Avg. Amount $1,110

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino

Has not credited 26000 from my 100000 withdrawal

I made a ₹100,000 withdrawal from my Dafabet account, but only ₹74,000 was credited to my bank account. The remaining ₹26,000 has not been received.

Transaction ID: 528903369
UTR: 138710482666
Withdrawal: ₹100,000
Received: ₹74,000
Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

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Delaying veriifcation and withdrawal since 7 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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Dafabet Casino 100000 INR withdrawal not credited since 14092026 Despite Being Marked as Successful

Dear AskGamblers Team,

I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
Dafabet and provided all the information and documents requested. I therefore kindly request AskGamblers' assistance in obtaining a clear resolution regarding this withdrawal.

I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

Thank you for your assistance.

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Withdrawal successful but amount not credited

Dear team

My username Shivam00086

transaction id 528949535

I made a withdrawal of Rs 10000 on 13/09/2026, but the money has still not been credited to my account.

I am attaching my statement for the last three months up to today.

It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

Please look into this matter and reverse the amount to my Dafabet wallet.

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Dear AskGamblers Team,

I have lost access to my old email account and wanted to change email id in my acount. I contacted dafabet 10 days ago and completed the verification and documentation process n accordance with Dafabet’s guidelines. But it's been 10 days they are still verifying and not updating the email id. The delay is unreasonable and has prevented me from accessing my account and funds.

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and help me to update my email id without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

92h left

Verification took more then 10 days and still pending

Dear AskGamblers,

Documents were requested by Dafabet to process my withdrawals.

I have already provided my documents on 10th of September, and it's still pending.

I have followed up multiple times with the Dafabet support team and have not heard.

Some of the chat screenshots with the support team to this email.

Kindly please intervene and help me withdraw my stuck amount of 2,22,000 INR.

30h left

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Hi my acc is fully verified and everything is fine but still am not able to receive any of my withdrawals, I am waiting since 25 august. They keep declining my withdrawal without any reason and even the latest withdrawals made on 10 th september got declined on 17 th sep which was the last date.

And if ask on chat or email they say its under review, it took so long time. I have 7 pending withdrawal and received not even a one.

My username is DILESH02 and email address registered is < email removed >.

I will attach all proofs also. Pls help me resolve this case as soon as possible.

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Verification and withdrawal pending once again

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I have submitted previous complaint regarding my verification, which I thought was completed mistakenly but the issue still persists and I gave them the new documents in accordance with Dafabet’s guidelines but my account verification has been pending. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,10,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

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Deposit not credited to wallet

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Transaction id: 505674822

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Withdrawals Blocked Due to Unresolved Document Verification

I am submitting this complaint regarding the prolonged delay in verifying my documents, which has resulted in my withdrawals being blocked.

I submitted all the requested documents for verification 30 days ago, but I have still not received any proper response or resolution from the casino’s document verification team.

Whenever I contact customer support, I only receive the same copied-and-pasted response telling me to upload the documents again. I have followed their instructions multiple times and have submitted and sent all the required documents to the email addresses provided by their support team. Despite this, my verification remains unresolved and my withdrawals are still blocked.

It has now been 30 days, which is an unreasonable amount of time to wait without receiving a clear explanation or meaningful update. I have cooperated fully with the verification process and provided all the documents and proofs requested from me.

I am attaching/submitting all relevant evidence to this complaint, including my communications and proof of document submission.

I respectfully request the AskGamblers team to review my case and assist me in resolving this issue as soon as possible. I would appreciate your help in contacting the casino and requesting that they properly review my documents, complete the verification process, and restore my ability to withdraw my funds.

I am submitting my documents here also please check and verify.

Username: < username removed >
Registered email: < email removed >

Thank you for your assistance. I sincerely hope this matter can be resolved promptly.

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