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Dafabet has kept my KYC under review and delayed my withdrawal since 10 July 2026


2 months ago
Hello,

I would like to submit a complaint regarding the prolonged delay of my KYC verification and withdrawal request.

I made my first deposit on 9 July 2026 and submitted my first withdrawal request on 10 July 2026.

After my withdrawal request, I was asked to complete KYC verification. I uploaded the requested documents immediately. Later, I was asked to provide another identification document, which I also submitted.

Despite providing all requested documents, my account has remained in "Documents Under Review" status for almost a month.

During this period, several withdrawal requests were declined, and my latest withdrawal request is still pending. I have not received any clear explanation about why my verification has not been completed or when I will be able to access my funds.

I have fully cooperated with every verification request, but the review process has been unreasonably delayed.

I respectfully request AskGamblers to contact Dafabet and ask them to complete my KYC verification without further delay, process my withdrawal, or provide a clear explanation for this prolonged review.

Thank you for your assistance.
Disputed Casino Dafabet Casino
Amount ₹58420

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
finally received my money thank you. my complaint is resolved . ty all
User name loyalty-level-1
Sonunda paramı aldım, teşekkür ederim. Şikayetim çözüldü. Herkese teşekkürler.
User name
Dear Valued Customer,

Apologies for the delay.

Please note that your documents have been received and approved.

Your withdrawal with transaction ID 525922762 is currently being processed. Thank you for your continued patience and cooperation.


Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068