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Dafabet declined my payment request


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By axonj
2 years ago
Hi

On 28th December 2023, I have submitted my withdrawal request, after that Dafabet requested me to submit my National Government issued ID (Front & Back) for the verification purposes.

I have submitted my KYC documents based on what Dafabet have requested.

On 4th January 2024, there was an email replied with Vietnamese mentioned that my KYC was approved, however the withdrawal is still declined.

On 5th January 2024, they have requested me to submit the photo of me holding my National ID, next to my face with the arms and shoulder fully visible and id information clearly readable once zoomed, and I have submitted this to Dafabet.

However, they did not check it and keep on repeating the same procedure to me, which I have already already submitted my national government ID and my selfie with the ID, but my withdrawal request is still decline.

I have resent my documents again on 12th January 2024, however there is no reply from Dafabet, and my withdrawal submitted on 12th January 2024 was declined without any notice.

Kindly assist me.

Thanks.
Disputed Casino Dafabet Casino
Amount RM3145

Discussion

User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
Hi, the total amount that has disputed was MYR 3145.00 on 12th January 2024.

Thanks.
User name

Dear @axonj,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,139
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 875 out of 917 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000