Complaint #182 Dafabet Casino

Dafabet declined my payment request

By axonj

2 years ago

Hi

On 28th December 2023, I have submitted my withdrawal request, after that Dafabet requested me to submit my National Government issued ID (Front & Back) for the verification purposes.

I have submitted my KYC documents based on what Dafabet have requested.

On 4th January 2024, there was an email replied with Vietnamese mentioned that my KYC was approved, however the withdrawal is still declined.

On 5th January 2024, they have requested me to submit the photo of me holding my National ID, next to my face with the arms and shoulder fully visible and id information clearly readable once zoomed, and I have submitted this to Dafabet.

However, they did not check it and keep on repeating the same procedure to me, which I have already already submitted my national government ID and my selfie with the ID, but my withdrawal request is still decline.

I have resent my documents again on 12th January 2024, however there is no reply from Dafabet, and my withdrawal submitted on 12th January 2024 was declined without any notice.

Kindly assist me.

Thanks.

Disputed Casino Dafabet Casino

Reason Declined payment

Amount RM3145

Discussion

AskGamblers

• Support Team

2 years ago

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

axonj

2 years ago

Hi, the total amount that has disputed was MYR 3145.00 on 12th January 2024.

Thanks.

AskGamblers

• Support Team

2 years ago

Dear @axonj,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dafabet Casino Complaint Stats

Resolved 1509 / 1583

Avg. Amount $1,160

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 902 out of 943 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Complaint Details:

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