Dafabet 36000 deposit debited but not credited
Dear AskGamblers Complaints Team,
Dafabet username. Ucopera
I request your assistance in resolving an uncredited deposit of ₹36,000 with Dafabet.
On 2 October 2026 at 2:26 PM, I paid ₹36,000 through CRED Wallet using UPI for my Dafabet deposit. CRED shows the transaction as successful and confirms that the amount was deducted from my wallet and credited to the recipient’s bank account. However, Dafabet shows the deposit as failed, and my gaming account has not been credited.
Transaction details:
- Amount: ₹36,000 INR
- Date and time: 2 October 2026, 2:26 PM
- Payment method: CRED Wallet via UPI
- UPI Reference / UTR ID: 627516767474
- Recipient name displayed: Rohit Kumar
- CRED transaction ID: 57b2104a-bd64-49c8-8fe1-805bd53828bf
After contacting support, I received a response stating that the payment provider, JuPay-UPI Mobile, reported the payment as “NOT_RECEIVED.” The response also stated that escalation had been exhausted and a manual review was required. My deposit remains unresolved.
My CRED receipt shows that the recipient’s bank account was credited. I request that Dafabet manually trace the payment using UTR 627516767474, verify it with its payment provider, and explain the discrepancy.
Please either credit ₹36,000 to my Dafabet account or refund the amount to my original payment source, and provide a clear timeframe for resolution.
I can provide the successful payment receipt, the failed deposit screenshot, and the support correspondence as evidence.
Regards,
< full name removed >