Mark all as read

Settings

Notifications
Casino Complaints

Crypto Deposit not credited since 25 days


user_avatar badge
By withPK
1 year ago

Hello Dafabet Casino,


My crypto deposit has still not been credited since 9th June 2025.

Hi team, my deposit has failed. Can you check please. It is a crypto deposit.

< personal information removed >

Amount: 160675 INR / 1865 USDT

Transaction id: 445189443

Date and time: 09/06/2025 08:26:39 AM


Deposit transaction hash ID: 4cbd8a­1fe­19b­5a9­589­7bd­f9a­fbd­e4b­939­0a9­180­a37­140­571­1f9­2b7­308­ec4e21b

I have been receiving similar emails from The Dafabet email team like

" I sincerely apologize for the inconvenience this has caused you. I have followed up on your deposit of INR 160,675.92 on 09/06/2025 08:26:39 IST has already been forwarded to our Payments team for further checking. Rest assured that your funds will be credited to your account once secured. Kindly continue to monitor your funds from time to time "

It's been over 26 days my deposit is still not credited and I am tired of waiting so please check with the Transaction Hash ID I have provided and credit my deposit as soon as possible.

If you need anything else as a proof,

Do let me know please.

Important Note: I have attached screenshots of the emails received from the dafabet teams which has not helped me in any way yet.

Disputed Casino Dafabet Casino
Amount $1865

Discussion

User name

Dear @withPK,

The AskGamblers Complaint Team is kindly asking you to assist the Dafabet Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear valued customer,

We can confirm that your documents do not meet our criteria, resulting in your account not being verified.
Please provide us with the required documents.

Thanks,
Dafabet
User name loyalty-level-2
Hello,

Kindly update me soon i have been waiting since long time as you can see this complaint is running since last 1 week already.

Please treat your customers on time atleast.
User name
Dear valued customer,

We can confirm that our customer support team has contacted you regarding the requested documents that meet our criteria.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1478 / 1553
Avg. Amount $1,137
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 874 out of 916 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000