Complaint #1857 Dafabet Casino

Cozeni deposit not credited to account wallet

By Rajesh G.

8 months ago

Hi team

My user ID is - rgannavarapu11

On 22nd of Oct 10:42 PM IST, I have been trying to load money to the wallet via Cozeni method, and Dafabet proceeded to the payment page where I performed the Tron wallet crypto transaction

And the transaction at the wallet end is successful; however, the Dafabet end has never been successful, and my amount is stuck for so many days

I have provided all the proofs as well

But Dafabet is providing us with the standard messages and not actionizing the issue

Amount stuck is 49500 INR

Please help me with this issue, as this has been a very long time, and I didn't get the money credited to the wallet

Attaching the screenshot of the wallet as a reference for a successful transaction

Please help in crediting the amount

Hash - cbeb889062ebb0a4b1faac02806d322c25cb90c86aa6d0d53a92b9176dbaf9b2

Details

Transaction ID: 470858251

Transaction Date 22/10/2025 10:41:26 PM

Transaction Amount: 49500.00

Status: Pending

Transaction Type: Deposit

From Cozeni To Common Wallet

The Dafabet team has not actioned on the task.

Please help me secure the amount

I've been following up with Dafabet for more than a week

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹49500

Discussion

AskGamblers

• Support Team

6 months ago

Dear @rganna,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

6 months ago

Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.

We still encourage you to contact our Customer Support department about these issues.

Thank you,
Dafabet

rganna

• India

6 months ago

Hi Team

As iterated many times - the money got deducted and it was success from my tron wallet end

to ensure a further confirmation - i again went to the support team of the wallet and they also confirmed that the transaction is sucessful for thier end

Why dafabet is refusing they didnot recieve amount - this clearly a conspiracy dafabet is not behaving

im attaching the response from tron wallet org support end as a proof of response.

My money is deducted and it is dafabet responsibility to load it because it is their wallert i have loaded.

rganna

• India

7 months ago

My doubt is when the transaction is initiated through Cozeni dafabet provided the address of wallet during the transaction as
TPaM9xx9K3Saz6MdRCh3HGh6fdNtGeqv3k

If they can verify from their transaction logs for this address it will be clearly evident that amount is deposited or not

https://tronscan.org/#/transaction/cbeb889062ebb0a4b1faac02806d322c25cb90c86aa6d0d53a92b9176dbaf9b2?lang=en

How come the amount is deducted from my wallet so where did it went

My end is very clear the amount transaction is success
Dafabet has not provided any relevant details proving their statement only thing they are responding is just a normal standard response didn't recieve the funds check with bank

The person who is addressing this issue has no knowledge I believe
Infact most of their customer support team are just dumb and very unprofessional people

They never provided relavant information

I request askgamblers team to please look into this issue and resolve my matter

Dafabet Casino Complaint Stats

Resolved 1317 / 1382

Avg. Amount $1,109

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Transaction Details

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Note - Deposit Payment Slip attached below

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