Complaint #1857 Dafabet Casino

Cozeni deposit not credited to account wallet

By Rajesh G.

8 months ago

Hi team

My user ID is - rgannavarapu11

On 22nd of Oct 10:42 PM IST, I have been trying to load money to the wallet via Cozeni method, and Dafabet proceeded to the payment page where I performed the Tron wallet crypto transaction

And the transaction at the wallet end is successful; however, the Dafabet end has never been successful, and my amount is stuck for so many days

I have provided all the proofs as well

But Dafabet is providing us with the standard messages and not actionizing the issue

Amount stuck is 49500 INR

Please help me with this issue, as this has been a very long time, and I didn't get the money credited to the wallet

Attaching the screenshot of the wallet as a reference for a successful transaction

Please help in crediting the amount

Hash - cbeb889062ebb0a4b1faac02806d322c25cb90c86aa6d0d53a92b9176dbaf9b2

Details

Transaction ID: 470858251

Transaction Date 22/10/2025 10:41:26 PM

Transaction Amount: 49500.00

Status: Pending

Transaction Type: Deposit

From Cozeni To Common Wallet

The Dafabet team has not actioned on the task.

Please help me secure the amount

I've been following up with Dafabet for more than a week

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹49500

Discussion

AskGamblers

• Support Team

7 months ago

Dear @rganna,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

7 months ago

Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.

We still encourage you to contact our Customer Support department about these issues.

Thank you,
Dafabet

rganna

• India

7 months ago

Hi Team

As iterated many times - the money got deducted and it was success from my tron wallet end

to ensure a further confirmation - i again went to the support team of the wallet and they also confirmed that the transaction is sucessful for thier end

Why dafabet is refusing they didnot recieve amount - this clearly a conspiracy dafabet is not behaving

im attaching the response from tron wallet org support end as a proof of response.

My money is deducted and it is dafabet responsibility to load it because it is their wallert i have loaded.

rganna

• India

7 months ago

My doubt is when the transaction is initiated through Cozeni dafabet provided the address of wallet during the transaction as
TPaM9xx9K3Saz6MdRCh3HGh6fdNtGeqv3k

If they can verify from their transaction logs for this address it will be clearly evident that amount is deposited or not

https://tronscan.org/#/transaction/cbeb889062ebb0a4b1faac02806d322c25cb90c86aa6d0d53a92b9176dbaf9b2?lang=en

How come the amount is deducted from my wallet so where did it went

My end is very clear the amount transaction is success
Dafabet has not provided any relevant details proving their statement only thing they are responding is just a normal standard response didn't recieve the funds check with bank

The person who is addressing this issue has no knowledge I believe
Infact most of their customer support team are just dumb and very unprofessional people

They never provided relavant information

I request askgamblers team to please look into this issue and resolve my matter

Dafabet Casino Complaint Stats

Resolved 1364 / 1429

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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Deposit of 10K INR not credited to the casino wallet

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I am writing to report a deposit of rupees 10k not deposited to the casino wallet.

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Please link this to my ongoing case and review the details below:

Username: JERMYJOY77

Transaction ID: 516748243

Date & Time: 11/06/2026 at 06:08:18 AM

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UTR Number: 060847842238

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Despite this, all three withdrawals remain pending and no estimated completion time has been provided.
I respect legitimate KYC procedures. However, once all requested documents have been submitted, players should not face unnecessary delays in receiving their own funds.
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Missing USDT Deposit Not Credited - ID: < username removed > - TxID: 522223950

Respected team,

I am writing regarding a deposit that has not been credited to my account despite the transaction being confirmed on-chain.

Account Details

- Dafabet ID: < username removed >

- Deposit Method: GDpay USDT ERC20

Transaction Details

- Deposit Transaction ID: 522223950

- Amount: 88,033 INR / 915.56 USDT

- Blockchain: Ethereum ERC20

- Transaction Hash: 0x60e7d8b9aaa7de857cd8b5d72210aa7dacd9810337c379e7e60e1e62d16fdd52-

- Time of Deposit: 16 july 2026 and 7 :32 pm

- Status: Confirmed on blockchain

It has been more than 96 hours since I made this deposit. I have contacted support multiple times but keep receiving the same response that "deposit is in process" with no resolution or timeline.

The funds have already left my wallet and the transaction is confirmed. Please escalate this to your payments/finance team and manually credit the amount of 915.56 USDT to my Dafabet ID: < username removed > immediately.

Attachments

1. Screenshot of successful payment from GDpay

2. Screenshot of Dafabet support replies

I request an urgent update on this matter with a resolution ETA. This is a significant amount and the delay is unacceptable.

Thank you for your immediate attention.

Regards,

< personal information removed >

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Transaction UTR Number 619117089575

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