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Dafabet Casino - Confiscated my winnings

UNRESOLVED
Complaint Info
Disputed casino Dafabet Casino
Reason Delayed payment
Amount $ 634.5
Posted on November 17, 2020

Сasino canceled the withdrawal. I want to complain about Dafabet Casino. I've been trying to get my money for a long time. I'll tell you the details. I played at Dafabet Casino in October. My balance after the game ended was $1584. I wanted to withdraw my deposit and winnings, but Dafabet Casino canceled the withdrawal. I received a letter:

"Please be advised that your withdrawal request for $1,584 has been denied. After carefully reviewing your account, our management has decided to confiscate your bonus and winnings of $634.50. "

The casino sent me a deposit of $950, and the rest was taken. They did not explain their actions, did not answer my questions. It seems strange to me. When I lose the casino takes my money, but when I win confiscate my winnings. I believe that the actions of the casino do not comply with the rules of the casino and the laws of any country. An honest casino returns money to its users. Please solve my problem.

Posted on November 18, 2020

We followed the recommendation of one of our gaming provider's risk team, see attachment.

Best

dafabet management

AskGamblers
Posted on November 19, 2020

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­[email protected]­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved.

Thanks in advance for your cooperation.

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