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Complaint regarding uncredited deposit INR 5000


6 months ago

Dear AskGamblers Team,

I am raising a formal complaint against Dafabet regarding an unresolved deposit issue.

Details of the issue:

Casino: Dafabet

Deposit Amount: INR 5000

Transaction ID: 504699897

UTR: 610490003095

Payee account: 7627018731@mbk

Date & Time: 14 April 2026, 22:40 IST

The amount was successfully debited from my bank account, but it has still not been credited to my Dafabet wallet. I have contacted their support multiple times, but I am only receiving repeated generic responses such as “we are working on it” or “the amount will be added once confirmed.”

They have failed to provide a clear reason for the delay, specify where the funds are currently held or give any definite timeline for resolution

This delay has now gone on for an unreasonable amount of time, and their support has not taken proper responsibility for resolving the issue.

I request that AskGamblers intervene and help resolve this matter by ensuring that either the deposited amount of INR 5000 is credited to my account immediately, or the amount is refunded to my original payment method

I am providing all necessary proof, including bank transaction details and email communication with the operator.

Please treat this as urgent, as the operator has failed to provide a satisfactory resolution despite multiple follow-ups.

Thank you for your assistance.

Yours sincerely,

<full name removed>

<email address removed>

Disputed Casino Dafabet Casino
Amount ₹5000

Discussion

User name

Dear @satta0490,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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$1,068