Complaint #1613 Dafabet Casino

Complaint Against Dafabet Non Processing of Rs100000 Withdrawal and Unprofessional Support

By Mahesh M.

9 months ago

Casino: Dafabet

Username: < username removed >

Transaction ID: 435225518

Date of Withdrawal Request: 21 April 2025

Withdrawal Amount: ₹100,000 (Rupees One Lakh Only)

⸻

Issue

I requested a withdrawal of ₹100,000 on 21 April 2025. Despite repeated follow-ups for more than four months, the funds have not been credited to my bank account. Dafabet provided me with a UTR number, but my bank confirmed that the funds were reversed back to Dafabet.

I submitted my complete bank statements to Dafabet as proof that no such credit was received. However, the issue remains unresolved.

Additionally, Dafabet’s customer support has been unprofessional:

• Chat sessions disconnected repeatedly without resolution.

• Representatives abandoned conversations mid-discussion.

• No clear timeline or proper updates were ever provided.

This has caused me financial stress, inconvenience, and uncertainty.

⸻

Evidence Provided

1. Bank statement showing no credit received.

2. Screenshots of chat transcripts and communications with Dafabet support.

3. Transaction details and follow-up proof.

⸻

Requested Resolution

1. Immediate processing and crediting of the pending ₹100,000 withdrawal to my registered bank account.

2. An additional ₹550,000 compensation for undue hardship, stress, and time lost.

3. Investigation into the failed transaction and Dafabet’s unprofessional customer support conduct.

4. Assurance of corrective measures to prevent recurrence

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹100000

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Ganu01,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

8 months ago

Dear valued customer,

We can confirm that your withdrawal has been credited back into your gaming account. Our apologies for any inconvenience and delays you went through.

Thanks,
Dafabet

Ganu01

• India

8 months ago

Dafabet, your standard copy-paste replies are insulting. It has been over 5 months and you have still not resolved my INR 100,000 withdrawal.
• My bank confirmed the funds were returned to Dafabet.
• I already submitted all proof and statements.
• Yet you keep stalling with no transaction details, no reversal confirmation, and no resolution timeline.

This is negligence and unacceptable behavior from a licensed operator. I demand you immediately trace the transaction and re-credit my funds.

If you continue to delay, I will escalate this to the RBI, consumer protection authorities, and legal forums. Other players should be warned: Dafabet has failed to honor withdrawals transparently.

Dafabet Casino

• Representative

8 months ago

Dear Valued Customer,

We understand your frustration and want to assure you once again that your case is under active review and remains a priority.
We appreciate your patience.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1275 / 1340

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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Dafabet delaying withdrawal even after completing veriifcation

Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

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Account documents verification taking too long

My dafabet userid is < username removed ?

My withdrawal got declined and reason they gave was to submit account verification documents.

So i uploaded the requested documents in my accounts documents tab ( My id and selfie holding the id ). I uploaded them 4 days ago but till now it is showing documents have been submitted and we are reviewing them. According to them, only account documents verification takes 24-48 hours which has already surpassed and in email also I sent them. But they are sending irrelevant reply like - to validate your deposit concern something.

I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

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Withdraw Disabled

I'm here to complain against Dafabet as they have suddenly disabled my withdrawal. I've been emailing them for 4 days, but their response is very lazy, mostly bot-replied emails with non-sync answers as I provided them in Screenshots. I request AG to help me out to withdraw my Remaining funds. If needed, I am ready to re-verify my account.

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Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹258,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

69h left

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

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Deposit method - HelloPay UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

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I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 1000

Date & Time of Transaction: 01/06/2026. 01:11:07 PM

Transaction ID - 515214626

Deposit method - SecureUPI

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I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

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Hello, my dafabet username is < username removed > and they have blocked my withdrawal process without any notification or reason. Whenever I am trying to contact them, their live support agents are providing bot answers and telling me to wait and wait. I am now fully fed up with their bot answers. Whenever I try to withdraw they show error 310. I am providing the withdrawal requests and the issue I am facing with the proofs:

1. Withdrawal request

Amount - 2000

Date and Time - 29/05/2026 11:20:29 PM

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2. Withdrawal request

Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

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I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

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Hi AskGamblers team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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Hi Team,

Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

No Response from dafa sports even after continuous mails and chat sessions

Please Help me

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Also check withdrawal concern status successful but amount has not been received

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