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Complaint Against Dafabet for Withdrawal Delay and Failed Deposit


5 months ago

Dear Sir/Madam,

I am writing to formally lodge a complaint against Dafabet regarding unresolved issues with my account, despite having completed all required verification procedures.

Account Details:

< personal information removed >

Issues Faced:

Pending Withdrawal:

I have a withdrawal request of INR 5,000 that has not been processed.

Transaction ID: 506000995

Despite submitting all necessary documents, including ID proof and a selfie, the withdrawal remains unresolved.

Failed Deposit via Crypto:

I made a deposit of INR 25,000 via cryptocurrency, which has not been credited to my account.

Transaction Hash: 7c20d3­229­aab­bc4­586­a7a­531­9af­b52­dd5­ed8­74b­100­eed­aca­e7f­c90­f08­a545abe

Transaction Link: https:­//t­ron­sca­n.o­rg/­#/t­ran­sac­tio­n/7­c20­d32­29a­abb­c45­86a­7a5­319­afb­52d­d5e­d87­4b1­00e­eda­cae­7fc­90f­08a­545abe

The transaction appears successful on the blockchain, but the amount is still not reflected in my Dafabet account.

I have already provided all requested documents and proof, including screenshots of the transaction. However, there has been no proper resolution or clear response from Dafabet’s support team.

Request: I kindly request immediate action on the following:

Process my pending withdrawal of INR 5,000 without further delay.

Credit my failed deposit of INR 25,000 or provide a valid explanation and resolution.

Dafabet trc 20 address where they are requested to pay is-

TGcPPk­34N­p71­eod­2Ld­Bt2­VUM­oYg­C9xGbdb

Disputed Casino Dafabet Casino
Amount ₹30000

Discussion

User name

Dear @visha95,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your withdrawal has been successfully completed.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name
Dear valued Customer,

Please note that we are working on your inquiry. We apologize for any inconvenience or delays you are experiencing.

Thanks,
Dafabet
User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

Chart Pointer
55h left
$1,068