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Complaint Against Dafabet for Excessive Delay in Document Verification


5 months ago
Dear AskGamblers Team,

I am writing to formally lodge a complaint against Dafabet regarding an ongoing issue with my account verification process.

It has now been approximately 10 days since I submitted all the required documents which includes the photo of my ID (front & back) and a selfie with my ID for verification. Despite complying fully with their requests and providing accurate documentation, my account is still not verified. This delay has already exceeded every timeframe that was communicated to me by their support team.

I have made multiple attempts to resolve this issue by contacting Dafabet through both calls and messages. Each time, I have been assured that the verification would be completed within a certain period, but those deadlines have repeatedly passed without any progress or clear explanation.

This situation is extremely frustrating, as the delay is preventing me from accessing my funds and using my account normally. The lack of transparency and failure to adhere to their own stated timelines raises serious concerns about their service and reliability.

I kindly request AskGamblers to intervene in this matter and help expedite the verification process or provide a clear resolution.

I am willing to provide any additional information or documentation if required.

Thank you for your support.
Disputed Casino Dafabet Casino
Amount ₹70070

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Thanks, My case is fully resolved
User name

Dear @pkm155,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Customer,

We can now confirm that your documents have been verified and the withdrawal processed successfully.

We still encourage you to contact our Customer Support department about these issues.

Regards,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (251)

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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54h left
$1,068