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Common wallet firstdeposit bonus not credited 20000


1 year ago

I have deposited 32000 in common wallet dafabet product.

As per terms and conditions first deposit bonus 100% upto 20000 should be credited automatically next day.


I got a notification stating 100% first deposit bonus eligible for 20000 to common wallet to accept or decline subject to 20x wagering.

I have accepted it.

Later I got another notification stating 20000 credited to common wallet successfully.

But when I see there is no 20000.

But I can see wagering requirement of 400000 in cashier history page please find attached proofs wagering requirement, deposit

< personal information removed >


If I'm not eligible for 20000 as I have used my deposit amount 32000 at least Im eligible for 10% loss cashback Right.

As system automatically credits first deposit bonus 20000 I'm not eligible for loss 10% cashback of 3200 and vip cashback of 5% percent 1600 so I will not get.

20000 fdb got notification and accepted x20 wager but no balance.

As I deposited 32000.

Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues which were not part of the present case, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2

Bonus issue is solved,


But I have deposit issue

Where I have deposited 7000

Still not credited

I have made the payment through phonepe transaction is successful,but in dafabet it shows failed

Everytime they says yet to secure the funds

These days Dafabet is not handling deposits very well, it's very frustrating

Phonepe payments are instant

It's one to one transaction, in payment gateway might be it's 3rd party website where they provide upi id we will make payment through UPI app

Why it's taking more time just to verify with UPI holder takes a minute


Please credit,


Deposit

27/01/2025

7000.00

Failed

Transaction Id

413311513

Transaction Date

27/01/2025 10:09:47 PM

Transaction Amount

7000.00

From

DymondPay UPI

To

Dafa Sports

User name

Dear @ratnamrock,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,
You need to deposit 20k INR and accept the bonus

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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59h left
$1,068