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Closed my account without reason


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By Bhanwar
1 year ago

Dear AskGamblers Team,

I am filing this complaint against Dafabet regarding my account with the username Blalbhar, registered with the email lalbha­war­r23­@gm­ail.com. My account had a verified status and a total balance of ₹87,210.63, as clearly visible in the attached screenshot.

However, without any prior notice, warning, or justification, Dafabet suddenly closed my account. I reached out to their support team multiple times requesting a reason and asking for my account to be reopened. At first, I was told the request had been forwarded, but later I received a final response saying "account will remain closed after thorough consideration", without providing any valid reason.

This action is highly unfair and unacceptable because:

My account was verified.

I had no pending verifications or issues from my side.

I had not violated any terms and conditions.

My balance of ₹87,210 is now completely inaccessible.

Dafabet has completely stopped communication after this final email.

I respectfully request AskGamblers Team to help me recover my full account balance and seek a valid justification from Dafabet. If there was truly a violation, I demand proof of it. Otherwise, they must return my legitimate funds.

Attached are the following proofs:

1. Screenshot showing my account balance.

2. Dafabet login screen showing account is closed.

3. Email history of my reopen request and their response.


Thank you for your support in this unfair and unresolved matter.



Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear Valued Customer,

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet
User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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