Complaint #1119 Dafabet Casino

Closed my account without reason

By Bhanwar

1 year ago

Dear AskGamblers Team,

I am filing this complaint against Dafabet regarding my account with the username Blalbhar, registered with the email lalbhawarr23@gmail.com. My account had a verified status and a total balance of ₹87,210.63, as clearly visible in the attached screenshot.

However, without any prior notice, warning, or justification, Dafabet suddenly closed my account. I reached out to their support team multiple times requesting a reason and asking for my account to be reopened. At first, I was told the request had been forwarded, but later I received a final response saying "account will remain closed after thorough consideration", without providing any valid reason.

This action is highly unfair and unacceptable because:

My account was verified.

I had no pending verifications or issues from my side.

I had not violated any terms and conditions.

My balance of ₹87,210 is now completely inaccessible.

Dafabet has completely stopped communication after this final email.

I respectfully request AskGamblers Team to help me recover my full account balance and seek a valid justification from Dafabet. If there was truly a violation, I demand proof of it. Otherwise, they must return my legitimate funds.

Attached are the following proofs:

1. Screenshot showing my account balance.

2. Dafabet login screen showing account is closed.

3. Email history of my reopen request and their response.

Thank you for your support in this unfair and unresolved matter.

Disputed Casino Dafabet Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

1 year ago

Dear Valued Customer,

According to Rule 9 of our regulations, in cases where a player is found to have created duplicate accounts, we reserve the right to confiscate these accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

AskGamblers

• Support Team

1 year ago

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1270 / 1335

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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Blocked withdraw without any reason

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1. Withdrawal request

Amount - 2000

Date and Time - 29/05/2026 11:20:29 PM

Transaction id - 514363297

2. Withdrawal request

Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

I have contacted them via chat and live call both but they just say wait and wait and wait.

I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

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Hi AskGamblers team,

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I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

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Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

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I am filing a formal complaint against Dafabet regarding a successful deposit that has not been credited to my player account.
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Interestingly, inside my transaction dashboard, the "Follow-up request" shows as "Completed" (Green Tick), which clearly proves that Dafabet's team has already verified and accepted my payment screenshot. Despite this verification being complete, they are refusing to credit the funds to my main balance.
To make matters worse, their customer support is completely broken. I have sent multiple emails with concrete proof, but I am receiving the exact same automated bot email template repeatedly (Ticket #979247). No human agent is replying to my queries or resolving the issue.Please find my account and transaction details below:
Dafabet Username: HEMSAGAR95
Dafabet Transaction ID: 514935162
Dafabet Support Ticket: #979247
Bank UPI RRN / UTR: 437540973658
Bank Transaction ID: 823183092682
Beneficiary / Paid To: 8638056821@freoicici (Mr Sohidul Islam) I have attached the successful PayZapp bank payment receipt along with screenshots of the automated emails and the Dafabet history dashboard showing the "Completed Follow-up" status.
I request the AskGamblers team to intervene and get my INR 1500.00 credited or refunded immediately.
Regards,
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I would like to raise a complaint regarding my withdrawal request placed on 24 May 2026, which has been in processing status for more than 7 days without any resolution or proper update.

I kindly request you to look into this matter and help resolve it as soon as possible.

All the necessary details that were required to process this complaint were attached in a private screenshot.

Thank you.

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"Our team is reviewing the INR 2,500.00 withdrawal that was successfully processed on 25/05/2026 12:26:14 pm. A follow-up has been made to our Payment Partners. We will update you via your registered email as soon as we receive feedback."

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Because internal support has devolved into a stone wall of canned templates, I am bringing this matter to AskGamblers. I demand that Dafabet corporate either:

Provide a legitimate, traceable banking UTR or ARN number to prove the funds actually left their payment gateway.

Cancel the failed transaction entirely and return the INR 2,500.00 to my account balance immediately.

Account & Transaction Summary:

Casino/Operator Name: Dafabet

Player Username:

< personal information removed >

Transaction ID: 512576260

Date of Transaction: 23-05-2026

Amount: INR 2,500.00

I am fully prepared to upload screenshots of the repetitive support emails and my empty bank statement to the AskGamblers team to prove this dispute. I hope the management team handles this manually and transparently.

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It's already been 5 days, and I need funds asap.

Attaching the deposit slip, screenshot, and hash ID.

Kindly help me get my deposit back.

hash id: 10547d22ea8c4fc641035124dd5875d90fb35d55b0fdef4212efbdf91b5f7ed5

transaction id: 513614674

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