Closed btc account even though written terms were followed

Dear team ,

Please find the transaction details below:

Transaction ID: 530179291

Withdrawal Amount: ₹10,309 INR

Withdrawal Date: 26/09/2026

I have attached my official bank statement for your verification, which confirms that the above withdrawal amount has not been credited to my bank account.

I kindly request you to investigate this transaction on an urgent basis and provide me with an update regarding the current status of my withdrawal.

Please arrange for the amount to be credited to my bank account as soon as possible.

Dear AskGamblers Complaints Team,

Dafabet username. Ucopera

I request your assistance in resolving an uncredited deposit of ₹36,000 with Dafabet.

On 2 October 2026 at 2:26 PM, I paid ₹36,000 through CRED Wallet using UPI for my Dafabet deposit. CRED shows the transaction as successful and confirms that the amount was deducted from my wallet and credited to the recipient’s bank account. However, Dafabet shows the deposit as failed, and my gaming account has not been credited.

Transaction details:

- Amount: ₹36,000 INR

- Date and time: 2 October 2026, 2:26 PM

- Payment method: CRED Wallet via UPI

- UPI Reference / UTR ID: 627516767474

- Recipient name displayed: Rohit Kumar

- CRED transaction ID: 57b2104a-bd64-49c8-8fe1-805bd53828bf

After contacting support, I received a response stating that the payment provider, JuPay-UPI Mobile, reported the payment as “NOT_RECEIVED.” The response also stated that escalation had been exhausted and a manual review was required. My deposit remains unresolved.

My CRED receipt shows that the recipient’s bank account was credited. I request that Dafabet manually trace the payment using UTR 627516767474, verify it with its payment provider, and explain the discrepancy.

Please either credit ₹36,000 to my Dafabet account or refund the amount to my original payment source, and provide a clear timeframe for resolution.

I can provide the successful payment receipt, the failed deposit screenshot, and the support correspondence as evidence.

Regards,

< full name removed >

I would like to inform you that my account verification has been pending for over a week already despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds. First I have submitted the selfie of me holding my pan then I submitted a selfie of me holding my Adhar card. There customer support chat and mail system has been worse no explanation are giving

Furthermore, I would like to clarify that the total disputed amount in this case is 538000 (INR). It has been declined even after submitting all the documents

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request Ask gamblers intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Thank you for your support.

Dear Team,

I made withdrawal of INR 1,00,000 on Sep 14 , in that 21k is refunded to my dafabet wallet but 79k is never credited to my bank account nor refunded to dafabet wallet.

I waited for the timeline dafabet mentioned to complete 1to 4 working days but it is already been 20 days till I haven't received the funds.

Whenever I try to contact them they're simply sending automatic replies

• Transaction Id: 529077588
• Transaction Date: 14/09/2026 08:26:46 PM
• Transaction Amount: 100000.00

As requested by dafabet I have shared bank statement too but no response for that also.

Iam attaching bank statement here too for your reference.

Password to open statement: 10959190299

Please refund back my 79k back to my account

Regards

< Full name removed >

My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.

Dear Support Team & Management,

​I am writing this in response to your recent emails regarding the arbitrary confiscation of my withdrawal request of INR 100,000.00 (processed/blocked on 2026-04-09 21:48:41 IST).

​I strongly reject your decision to seize my funds under the vague pretext of "management decision" and "internal procedures." Merely citing internal policies without providing concrete evidence, specific logs, or exact clause violations is completely unacceptable and constitutes an unfair business practice.

​Please be advised of the following:

​Demand for Evidence: I demand a formal written explanation specifying the exact Terms of Service clause I am accused of violating, along with audit logs and evidence supporting your claim within 48 hours.

​Regulatory Escalation: If my funds are not released or a valid proof of violation is not provided within 48 hours, I will formally lodge an official complaint against your platform with the

​I have strictly adhered to all platform rules and operated in good faith. I expect an immediate re-evaluation of my account and the prompt release of my INR 100,000.00.

​Failure to respond with a satisfactory resolution will force me to proceed with all legal and regulatory actions mentioned above without further notice.

​Regard,

Transaction ID: 503536720

Date of Request: 09/04/2026

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹3,10,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.