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Casino is not giving withdrawal 20000


9 months ago

Hi team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents, thereby holding my withdrawal

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

aadahr card holding a selfie

Despite submitting all required documents, the status remains pending, and I have not received any response or update from Dafabet’s support team.

Dafabet’s failure to verify my documents and release my funds has caused significant stress and financial inconvenience. Their support team has been unhelpful and unresponsive during this entire period.

I'm hoping you can step in and help me with this issue. I've been waiting a long time for a resolution. I have also attached proofs of communications to support my claims against the casino

Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear valued customer,

Please be advised that in according to Rule 9 of our regulations, you're not allowed to have multiple accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet
User name
Dear valued customer,

Our Customer Support team will reach out to you with detailed information regarding the issue with placing your bets.

We remain at your disposal.

Thanks,
Dafabet.
User name loyalty-level-2
Hi team, I am still unable to place bets and I haven't received any update from your team like you mentioned

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Dafabet Casino Complaints

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