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Casino is holding my withdrawals over prolonged verification


9 months ago

Dear AskGamblers Complaint Team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

My Dafabet username is NARRAIN.

On their request, I provided the following documents for KYC verification:

PAN card with a holding selfie

Despite submitting all required documents 10 days ago, the status remains pending, and I have not received any response or update from Dafabet’s support team.

In addition to the verification delay, I have withdrawals that are also stuck since the same date:

₹49765 INR

₹53029 INR

₹47986 INR

Dafabet’s failure to verify my documents and release my funds has caused significant stress and financial inconvenience. Their support team has been unhelpful and unresponsive during this entire period.

I kindly request that AskGamblers assist me in resolving this matter urgently and hold Dafabet accountable for the unreasonable delay and lack of transparency.

Please let me know if any additional information or documentation is required from my side to proceed with this complaint.

Thank you for your support.

Disputed Casino Dafabet Casino
Amount ₹150780

Discussion

User name

Dear @Rnarrain,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.

We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name loyalty-level-2
Hi dafabet casino team,

My deposit of 50000 is still pending. Can you please check and credit the balance.

Transaction Id
459989632
Transaction Date
28/08/2025 05:20:45 PM
Transaction Amount
50000.00
From
Albedo iCash
To
Common Wallet
User name

Dear @Rnarrain,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1275 / 1340
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Dafabet Casino Complaints

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