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Casino first deposit bonus not credited 100 percent upto 20000


1 year ago

I have deposited 16000 in casino wallet dafabet product.

That is my first deposit in dafabet casino wallet so I'm eligible for first deposit bonus of 100% and it should be credited automatically the next day as per terms and conditions.

But I didn't get 16000.

Every time chat support says will be credited automatically.

I have waited for 2 months and finally I got to know that I can raise complaint.

Please help me, as support says not eligible, deposit money used like that.

As per terms and conditions of casino fdb, they didn't mention I can't use it, they didn't tell in case lost before 24 hours no fdb like that.

Attaching all proofs.

Please review my complaint along with proofs of deposit, fdb t&c.

Disputed Casino Dafabet Casino
Amount ₹16000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Issue Resolved plesse close the complaint
Thank you Everyone
User name
Hello Sir,

We are pleased to inform you that your FDB bonus has been processed and issued. Best of luck with your gaming experience!

Regards,
Dafabet
User name loyalty-level-2
Also to my previous reply I'm attaching full aadhar card for your reference where you can find all details including father name and address
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Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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59h left
$1,068