Complaint #1428 Dafabet Casino

Casino declared wrong result in abandoned match

By Sanjay798

10 months ago

In the tournament world championship of legends,i placed a bet of ₹15,000 that the overall team of score of England will be over 150 after the completion of 20 overs match.
But when the score is 122/5 out of 17.1 overs rain interrupted the game and the match has been abandoned.
I have gone through dafabet rules and regulations and the rule says that when the match has been abandoned due to rain all the results will be void and the bet which we place will be refunded.
But dafabet declared the bet in their favour and looted my money even the rule clearly says the amount has to be refunded.
Below attached screenshots are the result of the match and bet id.
Please askgamblets help me out of this situation
Note: this isn’t a esports it’s a tournament played by all retired national team players

Disputed Casino Dafabet Casino

Reason Other

Amount ₱15000

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sanjay798

10 months ago

If that is the case then what about the below attached screenshot refers?
It is from your official website only know. Players will join your website after seeing these kind of posts right? Did the below attached screenshot says about your 80% rule?
Also if your 80% rule is correct then why did you say 18 overs few days back???
You are trying hard to twist the rules in your favour which i can clearly see.
If your 80% rule prevails then what about below attached screenshot???
Either you should update about your 80% rule (which I don’t think it’s true) all over your website or you should declare my bet as void
You can’t mislead your customers like that and declare those bets in your favour

AskGamblers

• Support Team

10 months ago

Dear @Sanjay798,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

10 months ago

Dear Valued Customer,

Please note that, according to our rules, if 80% of the overs have been played, the settlement stands and the bet cannot be voided. Furthermore, according to article 1.5.4, bets that have already been settled cannot be voided 72 hours after the start time of the Event.

We remain at your disposal.

Thanks,
Dafabet.

Dafabet Casino Complaint Stats

Resolved 1277 / 1342

Avg. Amount $1,047

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

See all complaints for this casino

Deposit of 10000 INR not credited

Hello Askgamblers Team,

I made a deposit of 10000 INR into my dafabet account on 16/04/2026 and 4500 INR on 08/06/2026.

Its been a month and I havent receieved my money.

I have contacted the dafabet customer support multiple times via chat, mail and even calls but there is of no use.

So below are my details of the transaction I request you to please check them and add my money.

Transaction Id- 505064721
Amount - 10000 INR
UTR- 633012711066
Deposit from- HelloPay UPI

I already tried to upload the sucessful screenshot from cashier page but the transaction status is shown as failed and there is no option to upload the screenshot.

So please validate the transaction slip and add my money to the wallet.

90h left

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Dafabet Casino

Subject: Escalation of Delayed Withdrawals – INR 27,000 and INR 10,000

Dear Askgamblers Team, I am submitting this complaint regarding two delayed withdrawal transactions that remain unresolved despite multiple follow-ups with customer support.

Transaction 1

Amount: INR 27,000
Approved: 03/06/2026 at 07:57:19 IST

Transaction 2

Amount: INR 10,000
Approved: 04/06/2026 at 22:51:27 IST

The platform informed me that Local Bank Transfer withdrawals are processed within 1–4 banking days (excluding Saturdays, Sundays, and holidays). Despite this, I have not received the funds.

Customer support acknowledged the delay and stated that the INR 27,000 withdrawal is under review with their payment partner. However, they have not provided any expected resolution timeline. They have repeatedly asked me to wait without offering a concrete update.

I respectfully request an immediate investigation and resolution. If the transfers cannot be completed, I request that both amounts be promptly returned to my gaming wallet. If the transfers have already been processed, I request the relevant UTR/reference numbers and proof of transfer for both transactions.

I have attached the available transaction details and correspondence with customer support for reference.

Thank you for your attention to this matter.

93h left

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Deposit issue not resolved

Dear AskGamblers Team,
I am requesting your urgent assistance regarding a deposit issue with Dafabet that remains unresolved.
My Dafabet account has not been credited despite a successful cryptocurrency transaction that was completed and confirmed on the blockchain approximately 3 days ago.
Transaction Details:
Deposit Amount: 471 USDT
Approximate INR Value: ₹45,000
Transaction Hash (TXID): 0x5d15680eae794514e818647bec5cb9eb0f976f5768164e0d531d00858ae51fbe
Deposit Date: Approximately 3 days ago
Status on Blockchain: Successful and Confirmed
Casino: Dafabet
Despite the transaction being fully confirmed on the blockchain, the funds have not been credited to my Dafabet account. I have contacted support but my issue remains unresolved, and my funds are still missing.
I respectfully request AskGamblers to intervene and assist in obtaining a prompt resolution from Dafabet. I would appreciate your help in ensuring that my 471 USDT deposit is properly credited to my account or that a clear explanation is provided regarding the delay.

89h left

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My withdrawal amount not yet received it shows successful but amount not yet received

Transaction I’d :- 515928004

Amount:- 36500

My withdrawal as been kept but amount was not yet received till now in withdrawal history it shows withdrawal was successful completed but amount not yet received to my bank account please make sure that solve this problem as soon as possible make and I also I have attached my bank statement below please check it

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Deposit not received once again

Dear AskGamblers Team,
I am writing to file an official complaint against Dafabet regarding a deposit that has not been credited to my account, despite multiple follow-ups via live chat and email.
On June 6, 2026, at 11:33 PM, I made a deposit intended for my Dafabet account via HTPay Banking. The payment was processed successfully from my end via PhonePe, but the status on the Dafabet deposit page is still showing as "Pending."
Here are the complete details of the transaction:
Dafabet Transaction ID: 516122265
Transaction Date & Time: 06/06/2026, 11:34:31 PM
Dafabet Requested Amount: ₹1999.00
Actual Successful Paid Amount: ₹1,997.39
Paid To: Lokeshi Meena (XXXXXX3297@freecharge)
Bank Transaction ID: T2606062333148611508684
UTR Number: 922251682757
Payment Message/Reference: b0516znaxtlp
I have already submitted all valid payment proofs and screenshots to Dafabet's support team multiple times, but I have not received any positive response or resolution. The funds have been debited from my bank account, but they are not reflecting in my casino balance.
I request AskGamblers to kindly intervene and help me resolve this issue so that my funds can be credited to my account or refunded immediately. I have attached the screenshots of both the pending deposit request and the successful bank transfer for your reference.
Thank you for your assistance.

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Dafabet delaying withdrawal even after completing veriifcation

Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

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My dafabet userid is < username removed ?

My withdrawal got declined and reason they gave was to submit account verification documents.

So i uploaded the requested documents in my accounts documents tab ( My id and selfie holding the id ). I uploaded them 4 days ago but till now it is showing documents have been submitted and we are reviewing them. According to them, only account documents verification takes 24-48 hours which has already surpassed and in email also I sent them. But they are sending irrelevant reply like - to validate your deposit concern something.

I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹258,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

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I made a deposit of Rs.4400 into my Dafabet account, but the amount has not been credited to my wallet yet. The amount has been deducted; however, it is not reflected in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

Transaction ID - 513396534

Deposit method - HelloPay UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

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