Complaint #1428 Dafabet Casino

Casino declared wrong result in abandoned match

By Sanjay798

11 months ago

In the tournament world championship of legends,i placed a bet of ₹15,000 that the overall team of score of England will be over 150 after the completion of 20 overs match.
But when the score is 122/5 out of 17.1 overs rain interrupted the game and the match has been abandoned.
I have gone through dafabet rules and regulations and the rule says that when the match has been abandoned due to rain all the results will be void and the bet which we place will be refunded.
But dafabet declared the bet in their favour and looted my money even the rule clearly says the amount has to be refunded.
Below attached screenshots are the result of the match and bet id.
Please askgamblets help me out of this situation
Note: this isn’t a esports it’s a tournament played by all retired national team players

Disputed Casino Dafabet Casino

Reason Other

Amount ₱15000

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sanjay798

11 months ago

If that is the case then what about the below attached screenshot refers?
It is from your official website only know. Players will join your website after seeing these kind of posts right? Did the below attached screenshot says about your 80% rule?
Also if your 80% rule is correct then why did you say 18 overs few days back???
You are trying hard to twist the rules in your favour which i can clearly see.
If your 80% rule prevails then what about below attached screenshot???
Either you should update about your 80% rule (which I don’t think it’s true) all over your website or you should declare my bet as void
You can’t mislead your customers like that and declare those bets in your favour

AskGamblers

• Support Team

11 months ago

Dear @Sanjay798,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

11 months ago

Dear Valued Customer,

Please note that, according to our rules, if 80% of the overs have been played, the settlement stands and the bet cannot be voided. Furthermore, according to article 1.5.4, bets that have already been settled cannot be voided 72 hours after the start time of the Event.

We remain at your disposal.

Thanks,
Dafabet.

Dafabet Casino Complaint Stats

Resolved 1315 / 1380

Avg. Amount $1,110

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

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Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
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1. Sharing my experience on social media and consumer review platforms;
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Please find the attached screenshots and payment proofs for your reference

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