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Bet wrongly settled and support team refusing to resolve it


On 23/07/2025, I placed a bet on Aus vs WI T20 match - Aus to take over 4.5 catches (Bet ID - 2724731745)

Aus ended up taking 7 catches and winning the match by only losing 2 wickets.. Scorecard for reference - https:­//w­ww.e­sp­ncr­ici­nfo.co­m/s­eri­es/­aus­tra­lia­-in­-we­st-­ind­ies­-20­25-­147­250­1/w­est­-in­die­s-v­s-a­ust­ral­ia-­2nd­-t2­0i-­147­252­1/f­ull­-sc­orecard

However Dafa ended up settling this bet as a loss and on asking their support team..All they keep saying is Aus 2 wickets lost.. Clearly confusing both innings and as a result getting my bet result wrong

Have attached the relevant screenshots ;

Kindly ask AskGamblers team to help me resolve the issue by submitting my complaint. Thank you


Disputed Casino Dafabet Casino
Reason Other
Amount ₹6475

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Wow 😲 they fixed it; incredible speed askGamblers team.. Great work you can close this now
User name loyalty-level-2
Sure, INR 3,500 was placed @ 1.85 odds for a return of INR 6,475.. Which was not credited as the bet was wrongly settled as a loss.. Dafabet team, kindly fix this as soon as possible
User name

Dear @Flippybondo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dafabet Casino Complaint Stats

Resolved 1315 / 1380
Avg. Amount $1,110
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Dafabet Casino Complaints

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I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10000
Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

I registered on your platform as a first-time user and made my first deposit of INR 1,000 using the First Deposit Bonus (FDB) promotion. After the bonus was credited, I carefully complied with the bonus terms and completed the required wagering requirement of approximately INR 44,000 before submitting my withdrawal request.

However, my withdrawal request for INR 10,000 was declined without any explanation. I request that you provide a clear and detailed reason for rejecting my withdrawal.

Please note the following:

1. I have only one Dafabet account, and I have not created or used any duplicate accounts.
2. During registration, I submitted all the required verification documents, and my account was successfully verified by your team.
3. Since I have completed the wagering requirements, I believe my withdrawal should be processed in accordance with your promotional terms and conditions.

I therefore request that you either:

Process my withdrawal of INR 10,000 to my registered bank account without further delay, or
Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
If this matter is not resolved promptly and fairly, I will consider escalating my complaint by:

1. Sharing my experience on social media and consumer review platforms;
2. Filing complaints with the relevant consumer protection authorities and any applicable gaming regulatory body; and
Exploring legal remedies to recover my funds if 3.necessary.


I hope this issue can be resolved amicably and without the need for further action. Please treat this matter as urgent and respond with a detailed explanation at the earliest.

Thank you.

Sincerely,

bswathi9191
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81h left
₹10,000