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Bet wrongly settled and support team refusing to resolve it


On 23/07/2025, I placed a bet on Aus vs WI T20 match - Aus to take over 4.5 catches (Bet ID - 2724731745)

Aus ended up taking 7 catches and winning the match by only losing 2 wickets.. Scorecard for reference - https:­//w­ww.e­sp­ncr­ici­nfo.co­m/s­eri­es/­aus­tra­lia­-in­-we­st-­ind­ies­-20­25-­147­250­1/w­est­-in­die­s-v­s-a­ust­ral­ia-­2nd­-t2­0i-­147­252­1/f­ull­-sc­orecard

However Dafa ended up settling this bet as a loss and on asking their support team..All they keep saying is Aus 2 wickets lost.. Clearly confusing both innings and as a result getting my bet result wrong

Have attached the relevant screenshots ;

Kindly ask AskGamblers team to help me resolve the issue by submitting my complaint. Thank you


Disputed Casino Dafabet Casino
Reason Other
Amount ₹6475

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Wow 😲 they fixed it; incredible speed askGamblers team.. Great work you can close this now
User name loyalty-level-2
Sure, INR 3,500 was placed @ 1.85 odds for a return of INR 6,475.. Which was not credited as the bet was wrongly settled as a loss.. Dafabet team, kindly fix this as soon as possible
User name

Dear @Flippybondo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

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