Complaint #1430 Dafabet Casino

Bet wrongly settled and support team refusing to resolve it

By Flippybondo

10 months ago

Message on forum

On 23/07/2025, I placed a bet on Aus vs WI T20 match - Aus to take over 4.5 catches (Bet ID - 2724731745)

Aus ended up taking 7 catches and winning the match by only losing 2 wickets.. Scorecard for reference - https://www.espncricinfo.com/series/australia-in-west-indies-2025-1472501/west-indies-vs-australia-2nd-t20i-1472521/full-scorecard

However Dafa ended up settling this bet as a loss and on asking their support team..All they keep saying is Aus 2 wickets lost.. Clearly confusing both innings and as a result getting my bet result wrong

Have attached the relevant screenshots ;

Kindly ask AskGamblers team to help me resolve the issue by submitting my complaint. Thank you

Disputed Casino Dafabet Casino

Reason Other

Amount ₹6475

Discussion

AskGamblers

• Support Team

10 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Flippybondo

10 months ago

Wow 😲 they fixed it; incredible speed askGamblers team.. Great work you can close this now

Flippybondo

10 months ago

Sure, INR 3,500 was placed @ 1.85 odds for a return of INR 6,475.. Which was not credited as the bet was wrongly settled as a loss.. Dafabet team, kindly fix this as soon as possible

AskGamblers

• Support Team

10 months ago

Dear @Flippybondo,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Dafabet Casino Complaint Stats

Resolved 1277 / 1342

Avg. Amount $1,047

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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Deposit of 10000 INR not credited

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I made a deposit of 10000 INR into my dafabet account on 16/04/2026 and 4500 INR on 08/06/2026.

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I have contacted the dafabet customer support multiple times via chat, mail and even calls but there is of no use.

So below are my details of the transaction I request you to please check them and add my money.

Transaction Id- 505064721
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I already tried to upload the sucessful screenshot from cashier page but the transaction status is shown as failed and there is no option to upload the screenshot.

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Subject: Escalation of Delayed Withdrawals – INR 27,000 and INR 10,000

Dear Askgamblers Team, I am submitting this complaint regarding two delayed withdrawal transactions that remain unresolved despite multiple follow-ups with customer support.

Transaction 1

Amount: INR 27,000
Approved: 03/06/2026 at 07:57:19 IST

Transaction 2

Amount: INR 10,000
Approved: 04/06/2026 at 22:51:27 IST

The platform informed me that Local Bank Transfer withdrawals are processed within 1–4 banking days (excluding Saturdays, Sundays, and holidays). Despite this, I have not received the funds.

Customer support acknowledged the delay and stated that the INR 27,000 withdrawal is under review with their payment partner. However, they have not provided any expected resolution timeline. They have repeatedly asked me to wait without offering a concrete update.

I respectfully request an immediate investigation and resolution. If the transfers cannot be completed, I request that both amounts be promptly returned to my gaming wallet. If the transfers have already been processed, I request the relevant UTR/reference numbers and proof of transfer for both transactions.

I have attached the available transaction details and correspondence with customer support for reference.

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My Dafabet account has not been credited despite a successful cryptocurrency transaction that was completed and confirmed on the blockchain approximately 3 days ago.
Transaction Details:
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Approximate INR Value: ₹45,000
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Transaction Date & Time: 06/06/2026, 11:34:31 PM
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Paid To: Lokeshi Meena (XXXXXX3297@freecharge)
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UTR Number: 922251682757
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