Complaint #1215 Dafabet Casino

Bet voided after winning and amount credited

By Srikanthk226

1 year ago

I have concern against Dafabet (DafaSports product) regarding Bet ID: 2675885772.

🔹 Issue: I placed a "Next Wicket" bet during a live cricket event. The bet was accepted, correctly placed before the wicket fell, and the result was shown as “WON”. The winning amount was even credited to my account.

Later, the bet was voided, and the winning amount was removed. Support now claims it was voided, while the live chat bot and initial bet history clearly showed it as a win.

I have reached out to support multiple times asking for:

1. A clear explanation and evidence of why the bet was voided

2. Re-credit of my winnings

3. Restoration of my betting limits which were also reduced after this incident

I have all supporting screenshots and chat transcripts available to prove the contradiction in their communication.

Despite multiple follow-ups, Dafabet has failed to provide a satisfactory resolution. I kindly request your assistance in resolving this dispute fairly.

Thank you,

Disputed Casino Dafabet Casino

Reason Other

Amount ₹20000

Discussion

Srikanthk226

11 months ago

Hi Askgamblers.

What is the resolution. Yet receive an reply from dafa team.

AskGamblers

• Support Team

1 year ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Srikanthk226

1 year ago

Dear Dafabet Support Team,

I am writing to formally escalate my concern regarding a recent bet placed on 4th June 2025 during the Nottingham vs Derbyshire match, which was initially marked as won, credited to my account, and later voided without a clear and transparent explanation.

Key Points:

My bet was placed at 11:46 PM IST, while the wicket fell at 11:47 PM IST, as per match timestamps.

The bet was accepted, processed, and settled as a win, which is still visible in my bet history.

I withdrew the winning amount at 11:50 PM IST.

However, later the bet was marked as void in the recent bets tab, while the bet history still shows it as won. This inconsistency raises concerns about the system's reliability and transparency.

I have faced multiple losses before this bet, which clearly contradicts any unfair pattern of exploitation.

The justification provided under Clause 9.5.3 for “late bet” is not accurate in this case, since the market was still open and the outcome had not been determined when the bet was placed.

Request:

I respectfully request a detailed audit log of:

1. The exact server-side bet acceptance timestamp.

2. The exact moment the market was suspended.

3. Video or official ball-by-ball reference showing when the third wicket fell.

Additionally, I request clarification on:

Why the bet was initially settled and winnings credited, then voided later.

Why your platform still reflects contradictory statuses (won vs void).

This issue not only affects user trust but also raises questions about the internal process of bet validation and post-settlement modification.

Kindly treat this as a formal escalation and have this reviewed by your betting operations supervisor or compliance team. I expect a fair resolution or I will be compelled to take this up with relevant gambling regulatory bodies.

Looking forward to your prompt and transparent resolution.

@askgamblers I would like to have your intervention looking at concern users have on dafabet systems reliability and transparency.

Sharing void screenshot and current bet history screenshot. I feel like there is a manual intervention in my case rather than dafa system.

Srikanthk226

1 year ago

Can you pls share me the proof of evidence of timestamp of my bet and wicket fell.

I strongly believe this clause won't be in my case. As we all know in dafabet will only allow users to place bet when there is chance to place. If not dafa will block to place the bet.

When dafa has already accepted my bet how can it be a late bet. It is not my fault.

Also. I would request you to please provide timestamp of my bet placed and and wicket fell on which I placed bet. That will us some sort of clarity.

I strongly believe dafa will never accept any late bet and if it so will void the immediately.

But in my case I waited for sometime. I won and my bet history shows I won money has been credited.

I am sharing all my evidence. I would request to share the evidences from your team. To be transparent.

More importantly Dafabet will never allow any late bet. Because it already has a timestamp given to players of atleast 10 seconds while placing bet. Then how can it be late. Once it is accepted them everything is on right place and right time.

Kindly share proof of timestamp and why it is late, when dafabet it self accepted and credited winning amount. If it is late bet dafabet will immediately void won't take time and immediately it will reject/void won't wait till win.

Dafabet Casino Complaint Stats

Resolved 1277 / 1342

Avg. Amount $1,047

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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Deposit of 10000 INR not credited

Hello Askgamblers Team,

I made a deposit of 10000 INR into my dafabet account on 16/04/2026 and 4500 INR on 08/06/2026.

Its been a month and I havent receieved my money.

I have contacted the dafabet customer support multiple times via chat, mail and even calls but there is of no use.

So below are my details of the transaction I request you to please check them and add my money.

Transaction Id- 505064721
Amount - 10000 INR
UTR- 633012711066
Deposit from- HelloPay UPI

I already tried to upload the sucessful screenshot from cashier page but the transaction status is shown as failed and there is no option to upload the screenshot.

So please validate the transaction slip and add my money to the wallet.

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Subject: Escalation of Delayed Withdrawals – INR 27,000 and INR 10,000

Dear Askgamblers Team, I am submitting this complaint regarding two delayed withdrawal transactions that remain unresolved despite multiple follow-ups with customer support.

Transaction 1

Amount: INR 27,000
Approved: 03/06/2026 at 07:57:19 IST

Transaction 2

Amount: INR 10,000
Approved: 04/06/2026 at 22:51:27 IST

The platform informed me that Local Bank Transfer withdrawals are processed within 1–4 banking days (excluding Saturdays, Sundays, and holidays). Despite this, I have not received the funds.

Customer support acknowledged the delay and stated that the INR 27,000 withdrawal is under review with their payment partner. However, they have not provided any expected resolution timeline. They have repeatedly asked me to wait without offering a concrete update.

I respectfully request an immediate investigation and resolution. If the transfers cannot be completed, I request that both amounts be promptly returned to my gaming wallet. If the transfers have already been processed, I request the relevant UTR/reference numbers and proof of transfer for both transactions.

I have attached the available transaction details and correspondence with customer support for reference.

Thank you for your attention to this matter.

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I am requesting your urgent assistance regarding a deposit issue with Dafabet that remains unresolved.
My Dafabet account has not been credited despite a successful cryptocurrency transaction that was completed and confirmed on the blockchain approximately 3 days ago.
Transaction Details:
Deposit Amount: 471 USDT
Approximate INR Value: ₹45,000
Transaction Hash (TXID): 0x5d15680eae794514e818647bec5cb9eb0f976f5768164e0d531d00858ae51fbe
Deposit Date: Approximately 3 days ago
Status on Blockchain: Successful and Confirmed
Casino: Dafabet
Despite the transaction being fully confirmed on the blockchain, the funds have not been credited to my Dafabet account. I have contacted support but my issue remains unresolved, and my funds are still missing.
I respectfully request AskGamblers to intervene and assist in obtaining a prompt resolution from Dafabet. I would appreciate your help in ensuring that my 471 USDT deposit is properly credited to my account or that a clear explanation is provided regarding the delay.

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Amount:- 36500

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On June 6, 2026, at 11:33 PM, I made a deposit intended for my Dafabet account via HTPay Banking. The payment was processed successfully from my end via PhonePe, but the status on the Dafabet deposit page is still showing as "Pending."
Here are the complete details of the transaction:
Dafabet Transaction ID: 516122265
Transaction Date & Time: 06/06/2026, 11:34:31 PM
Dafabet Requested Amount: ₹1999.00
Actual Successful Paid Amount: ₹1,997.39
Paid To: Lokeshi Meena (XXXXXX3297@freecharge)
Bank Transaction ID: T2606062333148611508684
UTR Number: 922251682757
Payment Message/Reference: b0516znaxtlp
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I request AskGamblers to kindly intervene and help me resolve this issue so that my funds can be credited to my account or refunded immediately. I have attached the screenshots of both the pending deposit request and the successful bank transfer for your reference.
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Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

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