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Amount not credited to defabet cashier


5 months ago

Username: KANDIVENKATESU

I was made e diposit requests

•1 Transaction Id: 508939486

Transaction Amount: INR 50000.00

Transaction Date:05/05/2026 10:26AM

•2 Transaction Id: 509161066

Transaction Amount: INR 30000.00

Transaction Date:06/05/2026 03:35 PM

•3 Transaction Id: 509348116

Transaction Amount: INR 10000.00

Transaction Date:07/05/2026 01:24 PM


via UPI payment method. The amount was successfully debited from my bank account but the amount was not credited to the dafabet cashier wallet.

Those 3 transactions were showing in the transaction history failed follow up request was initiated for the same issue. Those 3 transactions, I have already attached the payment proof(s) clearly showing that the amount was successfully debited from my bank account. Despite this, the balance has not been reflected in my Dafabet wallet. I was already sent multiple times email also dafasupport. I'm receiving scripted replies. I kindly request you to please:

1. Investigate this transaction on priority, and

2. Either credit the deposited amount to my Dafabet account at the earliest, or

3. refund if the transaction cannot be processed.

Please let me know if any additional information or documents are required from my side. I request a prompt resolution, as the delay has already exceeded a reasonable timeframe.

Thank you for your support and cooperation. I look forward to your quick response.

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear valued customer,

Please be advised that our payments partner has not received your funds. Therefore, if the amount was deducted from your bank account, it is likely held in a pending state within the banking network. We recommend contacting your bank to request a refund or a transaction reversal, as they are currently holding the funds. Once the bank releases the hold, the balance should reflect back in your account shortly.

Thanks,
Dafabet
User name
Dear Valued Customer,

We sincerely apologize for the delay and any inconvenience this may have caused.

Please be assured that your inquiry remains under active review, and our team is continuing to work diligently to resolve the matter. We appreciate your continued patience and understanding and will keep you informed as soon as we have an update.

Thank you for your cooperation.

Thanks,
Dafabet
User name
Dear Valued Customer,

We sincerely appreciate your continued patience. Please be assured that your concern remains under review, and our team is actively working to resolve it. We will contact you as soon as there is an update to share.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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57h left
$1,068