Dear AskGamblers Team,
I am submitting this complaint regarding a missing ₹27,000 withdrawal from Dafabet. My withdrawal is marked as successful, but I have received only part of the amount in my bank account.
On October 4, 2026, at 9:46:59 AM, I made a withdrawal request for ₹45,000 from Dafabet through a local bank transfer.
The withdrawal details are:
- Transaction ID: 531087175
- Withdrawal request date: October 4, 2026
- Withdrawal request time: 9:46:59 AM
- Total withdrawal amount: ₹45,000
- Withdrawal status: Successful
On October 11, 2026, Dafabet customer support confirmed by email that the ₹45,000 withdrawal had been successfully processed from their end on October 5, 2026, at 10:09:07 AM IST.
However, I received only ₹18,000 in my bank account. The remaining ₹27,000 has not been credited.
The payment reference details are:
- Received amount: ₹18,000
- Received payment UTR: 627814172442
- Missing amount: ₹27,000
- UTR 1 for the missing payments: 627817623964
- UTR 2 for the missing payments: 627817785263
There is one very important point I want to highlight.
The UTR number 627814172442 for the ₹18,000 payment is clearly reflected in my official bank statement. However, the other two UTR numbers, 627817623964 and 627817785263, provided for the missing ₹27,000 are not reflected anywhere in my bank statement.
I am attaching my official bank statement as supporting evidence, along with my Dafabet withdrawal history screenshot and relevant customer support communications.
I have contacted Dafabet customer support several times regarding this missing payment. Their representatives have repeatedly informed me that the withdrawal was processed successfully and that their payment provider is investigating the issue.
On October 11, 2026, at 9:54 AM IST, I emailed my official bank statement to Dafabet support. However, during a subsequent live chat, their representative asked when and where I had submitted the statement.
Even after I provided those details, I did not receive clear confirmation that my bank statement had been reviewed.
Later, at 1:06 PM on October 11, Dafabet sent another email confirming that the withdrawal had been processed from their end and requesting an official bank statement again.
The support team requested a statement covering October 2, 2026, to the current date, including the IFSC code. However, my bank's online statements do not display the IFSC code, while bank-issued statements containing the IFSC code are available only up to the previous day.
I have already made efforts to provide the required banking evidence. My main concern remains that the two UTR numbers associated with the missing ₹27,000 do not appear in my bank transactions.
I have previously experienced a similar withdrawal issue with another betting operator. That issue was resolved after I submitted a complaint through AskGamblers. The operator identified a technical failure and returned the missing funds to my gaming balance.
I am requesting AskGamblers to assist me with this Dafabet withdrawal issue as well.
I respectfully request Dafabet to verify both missing UTR numbers with their payment provider and provide valid, traceable payment confirmation showing where the ₹27,000 was transferred. If the payments were unsuccessful, failed or returned by the banking system, I request that the missing ₹27,000 be returned to my Dafabet account or successfully credited to my bank account.
I am not making any general accusation against Dafabet, and I am not requesting additional compensation. I only want my missing ₹27,000 to be properly traced and returned.
I kindly request AskGamblers to investigate this matter and assist in obtaining a clear resolution.
Thank you.