4 months ago
I would like to file a complaint regarding the excessive delay in my account verification and the pending status of my withdrawals.
I submitted all required verification documents within the timeframe requested by the casino. Customer support informed me that the verification process would be completed within a specified period; however, that timeframe has long since passed and my account verification remains unresolved.
As a result, my withdrawal requests continue to remain pending. Despite multiple follow-ups with customer support, I have not received a clear explanation for the delay or a definite timeframe for resolution. Instead, I continue to receive generic responses asking for further patience.
I have fully cooperated throughout the process and provided all requested documentation. The prolonged delay is causing significant frustration and concern, especially considering that my funds remain inaccessible while the verification process remains unfinished.
I respectfully request intervention to help resolve this matter and ensure that my account verification is completed and my pending withdrawals are processed without further unnecessary delay.
I submitted all required verification documents within the timeframe requested by the casino. Customer support informed me that the verification process would be completed within a specified period; however, that timeframe has long since passed and my account verification remains unresolved.
As a result, my withdrawal requests continue to remain pending. Despite multiple follow-ups with customer support, I have not received a clear explanation for the delay or a definite timeframe for resolution. Instead, I continue to receive generic responses asking for further patience.
I have fully cooperated throughout the process and provided all requested documentation. The prolonged delay is causing significant frustration and concern, especially considering that my funds remain inaccessible while the verification process remains unfinished.
I respectfully request intervention to help resolve this matter and ensure that my account verification is completed and my pending withdrawals are processed without further unnecessary delay.
AskGamblers
4 months ago
• Support Team
Dear @Indra99,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dafabet Casino
4 months ago
• Representative
Dear Valued Customer,
Kindly be informed that your account has been verified.
Please proceed with a new withdrawal request. Once the request has been made, it will be processed accordingly.
Thanks,
Dafabet.
Kindly be informed that your account has been verified.
Please proceed with a new withdrawal request. Once the request has been made, it will be processed accordingly.
Thanks,
Dafabet.
Indra99
4 months ago
• Asia
I Again have uploaded my documents with higher quality by clicking that photo from a professional camera.
I am attaching a copy of the same documents here on askgamblers as well so that all party can see the clarities of my documents.
I am attaching a copy of the same documents here on askgamblers as well so that all party can see the clarities of my documents.
Dafabet Casino
4 months ago
• Representative
Dear valued Customer,
Please be advised that the document previously provided did not meet our criteria as it was blurry. We kindly ask you to upload new photos of yourself holding your ID (both front and back) next to your face and A copy of any Citizen Identity Card ID (front & back) either (PAN ID, Aadhaar card, Passport or driver's license ) via the 'My Account' page.
The ID details should be clear when zoomed in and all corners of the ID are visible.
Your cooperation is highly appreciated.
Thanks,
Dafabet
Please be advised that the document previously provided did not meet our criteria as it was blurry. We kindly ask you to upload new photos of yourself holding your ID (both front and back) next to your face and A copy of any Citizen Identity Card ID (front & back) either (PAN ID, Aadhaar card, Passport or driver's license ) via the 'My Account' page.
The ID details should be clear when zoomed in and all corners of the ID are visible.
Your cooperation is highly appreciated.
Thanks,
Dafabet
Dafabet Casino Complaint Stats
Resolved
1528 / 1603
Avg. Amount
$1,161
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
Dafabet Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 919 out of 961 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
COMPLAINT REFERRED BY AGCCS PARTNER
Apostaconfiavel (256)
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