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Account verification delayed for more than 4 days


3 weeks ago

I am filing this complaint regarding the unreasonable delay in the verification of my Dafabet account.

My account has 72000 rupees stuck because of account verification, which has now taken more than 4 days.

I submitted all the requested verification documents more than four days ago. Since then, there has been no update, no confirmation, and no response regarding the status of my verification.

I have contacted Dafabet’s customer support multiple times through both email and Live Chat. Unfortunately, every interaction results in the same automated or copy-and-paste response asking me to “wait for the verification team.” No representative has provided a meaningful update or an estimated timeframe for completion.

I have already provided all the documents requested by Dafabet, and there should be no reason for such an excessive delay without any communication.

I kindly request that AskGamblers intervene and assist in resolving this matter. I ask Dafabet to review and approve my submitted verification documents as soon as possible or, if any additional documents are required, to clearly inform me instead of repeatedly sending generic responses.

Thank you for your assistance.

Disputed Casino Dafabet Casino
Amount ₹72000

Discussion

User name

Dear @kntsashi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello,

Thank you for your patience.

We are pleased to inform you that your documents have been received and successfully verified.

You may now proceed with submitting your withdrawal requests.

Thanks,
Dafabet
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1387 / 1451
Avg. Amount $1,095
Avg. Complaint Duration 9 days
Avg. Response Time 2 days
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (236)

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