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Account verification delayed


5 months ago
Dear AskGamblers Team,

I would like to file a complaint against Dafabet regarding an unreasonable delay in my account verification process.

It has been over 15 days since I submitted all the required verification documents, and my account is still not verified. The documents provided were clear, valid, and fully complied with their requirements. However, despite this, the verification process has been taking excessively long without any proper update or resolution.

I have already contacted Dafabet’s support team multiple times regarding this issue, but I have either received generic responses or no meaningful progress. This delay is preventing me from accessing important account features, including withdrawals.

As per standard industry practices, verification is usually completed within a few days, but in my case, it has exceeded a reasonable timeframe.

I kindly request AskGamblers to intervene and assist in resolving this matter as soon as possible so that my account can be verified and I can proceed with my withdrawals without further delay.
Disputed Casino Dafabet Casino
Amount ₹146821

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear All,

My case has been fully resolved now.

Thank you for your support
User name
Dear valued customer,

We can confirm that your account has already been verified and your withdrawals have been completed.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet
User name
Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Apostaconfiavel
COMPLAINT REFERRED BY AGCCS PARTNER Apostaconfiavel (251)

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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54h left
$1,068