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Account Locked & Withdrawal denied


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By MR J.
7 years ago
Message on forum
Hello, this is Julian.

I created my account at dafabet in 01/19. I played a lot of casino games.
My account is completely verfied and I made several withdrawals.

Then my account went up and my balance was 122.038,00€ when dafebet all of the sudden locked my account for now reason.

I contacted the support several times, but all I get is this copy/paste answer: "Rest assure that once we receive an update regarding your request, we will notify you thru your registered email address."

They say that there are ongoing investigations, but I am waiting for my money for nearly 2 month now!

I would be very happy if someone could help me with that!
If there is anything i need to provide in order to get this case closed and finally receive my money, I am happy to do this.

Best Regards,
Julian
Disputed Casino Dafabet Casino
Amount €122038

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
Dear AskGamblers Team,

I would like to confirm that my complain ist solved.
User name

Dear @JaySay94,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

User name loyalty-level-2
My account is now open again.
Thank you very much for the quick reply.

BR Julian

Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,139
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 875 out of 917 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000