Complaint #2712 Dafabet Casino

Account KYC Withdrawal

By UgurVillaaa

2 months ago

I am filing a complaint regarding my withdrawal and account verification process with Dafabet.

I have been trying to complete my account verification for over 10 days, and despite fully cooperating and submitting all requested documents multiple times, my account is still under review with no resolution.

Documents I have submitted repeatedly include:
- Passport (clear and fully visible)
- National ID (front and back)
- Selfie with ID
- Selfie with passport
- Proof of address (recent bank statement)
- Work permit documents

All documents were submitted in high quality, with all four corners visible and clearly readable.

However, I keep receiving repetitive and automated responses asking me to submit the same documents again and again, without any specific explanation of what is missing or incorrect.

There has been no real progress, no proper review feedback, and no clear communication from the support team. It feels like my case is not being manually reviewed at all.

My withdrawal has now been pending for over 10 days due to this ongoing verification delay.

At this point, I am requesting:
1. A proper manual review of my documents
2. A clear explanation if anything is actually missing
3. Immediate approval of my account and processing of my withdrawal

I have full records of all submitted documents and email communications.

This situation is highly frustrating and unacceptable, as I have fully complied with all requirements but continue to face unnecessary delays.

I am willing to cooperate, but I expect a fair and timely resolution.

Disputed Casino Dafabet Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

UgurVillaaa

2 months ago

Hi, yes, I received my payment after 20 days. But honestly, the site didn't inspire any confidence in me; they're not player-friendly at all. I wouldn't recommend it to anyone.

AskGamblers

• Support Team

2 months ago

Dear @UgurVillaaa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

2 months ago

Dear valued customer,

We can confirm that your withdrawal and verification have been completed and our customer support team has contacted you with the transaction UTR number.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1302 / 1368

Avg. Amount $1,094

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Total amount in my account is 602000 inr

My dafabet userid is aftabking8

Few days ago dafabet team told me to submit verification documents in order to process my pending withdrawal request.

So i uploaded the requested documents and my account has been approved.

Currently when I am opening the my accounts - documents tab, it says ' your documents has been approved' .

But issue is , after my successful account verification also they are delaying in processing my pending withdrawal requests.

@askgamblers team, i ask you to kindly intervene here to help getting my withdrawal. I have followed all the instructions given by dafabet but still after account verification completed, they are unnessarily delaying my withdrawals.

Total amount in my account is 602000 inr.

I have hope on askgamblers team to help on this matter.

78h left

₹602,000

Verification and withdrawal delay

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1,00,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

78h left

₹100,000

Withdrawal disabled issue going on for 2 weeks

From 8 June 2026, withdrawal is disabled in my Dafabet account. When I asked their support team, they said it needs to verify my account first in order to enable this withdrawal.

So I uploaded my ID and selfie holding the ID in my accounts documents tab, and also sent it to their documents team. So on 14th June, I received an email from their documents team that valid documents have been received, and my account is fully verified now.

On my accounts documents tab, it's currently showing' your documents have been approved'

But after fully cooperating with them, they have still not enabled my withdrawal section.

@askgamblers team, I request you to kindly intervene here and help me get my withdrawal section enabled so that I can get my withdrawal.

Total disputed amount is 128618 inr

Kindly resolve this as soon as possible.

26h left

₹128,618

Verification and withdrawal delay

Dear AskGamblers Team,

Furthermore, I would like to clarify that the total disputed amount in this case is ₹5,00,000 (INR).

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

78h left

₹500,000

I depoited 20000 rupees on 05/06/2026

Hello sir I depoited 20000 rupees on 05/06/2026.
Payment is successful but still I didn't receive the deposit in my account.
In the transaction history it's showing failed but deposit was successful.
My transaction ID is 515856307
Its already 23 days over but still i didn't receive the deposit.
I also send mail to dafabet many times but they send same message again and again
The amount will be added to your wallet once confirmed.

51h left

₹20,000

Withdrawal delayed for One month No Resolution from Dafabet

Dear AskGamblers Team,

I would like to file a complaint against Dafabet regarding a withdrawal that has been pending for 30 days without any successful processing or clear resolution.

My username is < username removed> >

I have submitted all the documents and completed the wagering.

Total withdrawal amount is 290000

Transaction id - 511957546

Amount - 100000

Transaction id - 512028383

Amount - 115000

Transaction id - 512053986

Amount - 50000

Transaction id - 512081144

Amount - 25000

I have submitted a withdrawal on 20/05/2026

After some time it went to processing and it still stuck there and I have not received my funds

I have contacted Dafabet customer support multiple times

Support has not provided a clear completion date or satisfactory explanation for the delay

My account is fully verified and I have complied with all requested verification requirements

I respectfully request AskGamblers to assist in obtaining:

An immediate review of my withdrawal.

Processing of the pending withdrawal without further unnecessary delays.

A clear explanation from Dafabet regarding the reason for the prolonged processing time.

I have attached screenshots of:

The withdrawal request.

Current processing status.

58h left

₹290,000

Deposit not credited from 13 days

Dear DafaSports Support Team,

I am writing to follow up on my deposit of INR 5,000, which was made on 11 June 2026 at 04:08 AM and has still not been credited to my account.

Transaction Details:

* Amount: INR 5,000
* Date & Time: 11 June 2026, 04:08 AM
* From: 8054442691@kotakbank
* To: boim-490365155432@boi

It has now been 13 days since the transaction was completed. During this period, I have repeatedly contacted support and have only received automated responses stating that the matter is being checked. Initially I was informed that it would take 3 days, then 7 days, but there has been no resolution, update, or credit to my account.

This prolonged delay is causing significant mental stress and inconvenience. I respectfully request that this matter be escalated immediately and that I receive either:

1. Credit of the INR 5,000 deposit to my account, or
2. A refund of the full amount to my dafasport account.

Please provide a clear status update, investigation findings, and an expected resolution timeline. I would appreciate a response from a supervisor or the relevant payments team rather than an automated reply.

I have attached the transaction screenshot and supporting details for reference.

Thank you for your immediate attention to this matter.

Regards,

87h left

₹5,000

Account documents verification taking too long

Hi,My dafabet user id is < username removed >

Dafabet is declining my withdrawal in the name of account verification.

For the last 20 days I have been emailing them about my account verification.

I uploaded the requested documents in my accounts documents tab and it is showing " your documents have been received and we are reviewing them'

This process has taken too long and as a result of this they are holding my withdrawals. They are total disputed amount is 100000 inr.

In emails they are sending me bot type similar email every time.

@askgamblers team, I am ready to provide them with any other documents that they require from me. Kindly tell them to reply to my email thread. If they want new documents, then kindly reopen the documents tab, so that I can upload documents as per their needs.

2h left

₹100,000

Withdrawal is disabled

Dafabet has disabled withdrawal in my account. As a result, I am not able to place withdrawal requests. As soon as I try to place the requests, it shows a code 310 error.

I emailed them, the Dafabet team, multiple times, but they sent me the same irrelevant email to every email.

So I have lost hope in their email support team. I have only hope in you to get this resolved.

Total disputed amount is 102137 inr

I request you to please intervene here and tell the Dafabet team to send me a guided email, that what I need to do in order to enable the withdrawal section of my account.

If they want me to do re-account verification, I am happy to do that; all I need is to get withdrawal enabled so that I can withdraw my funds.

Hoping for justice here.

Unresolved

₹102,138

Deposit not credited after 7 days

Hi team,

I have deposited 120000 INR on June 16th, and it's been 6 days since I made the deposit, but still my amount is not credited.

Every time I check with Dafabet support, they are simply giving a bot reply that we made a follow-up. But it's already been 6 days.

I made an iCash deposit of 120000, and the amount has been deducted from the voucher. iCash has confirmed that the amount is credited to the merchant. Please find the merchant invoice copy provided by iCash.

Transaction ID: 517665416

Kindly help me get my deposit asap

59h left

₹120,000