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Account KYC Withdrawal


6 months ago
I am filing a complaint regarding my withdrawal and account verification process with Dafabet.

I have been trying to complete my account verification for over 10 days, and despite fully cooperating and submitting all requested documents multiple times, my account is still under review with no resolution.

Documents I have submitted repeatedly include:
- Passport (clear and fully visible)
- National ID (front and back)
- Selfie with ID
- Selfie with passport
- Proof of address (recent bank statement)
- Work permit documents

All documents were submitted in high quality, with all four corners visible and clearly readable.

However, I keep receiving repetitive and automated responses asking me to submit the same documents again and again, without any specific explanation of what is missing or incorrect.

There has been no real progress, no proper review feedback, and no clear communication from the support team. It feels like my case is not being manually reviewed at all.

My withdrawal has now been pending for over 10 days due to this ongoing verification delay.

At this point, I am requesting:
1. A proper manual review of my documents
2. A clear explanation if anything is actually missing
3. Immediate approval of my account and processing of my withdrawal

I have full records of all submitted documents and email communications.

This situation is highly frustrating and unacceptable, as I have fully complied with all requirements but continue to face unnecessary delays.

I am willing to cooperate, but I expect a fair and timely resolution.
Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Hi, yes, I received my payment after 20 days. But honestly, the site didn't inspire any confidence in me; they're not player-friendly at all. I wouldn't recommend it to anyone.
User name

Dear @UgurVillaaa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer,

We can confirm that your withdrawal and verification have been completed and our customer support team has contacted you with the transaction UTR number.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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53h left
$1,068