Complaint #896 Dafabet Casino

Account Closed Without Resolution Despite Confirmation of Reopening Funds Inaccessible

By Bali90

1 year ago

Dear AskGamblers Team,

I am writing this complaint regarding my Dafabet account, which was unexpectedly closed by Dafabet without providing any valid or detailed explanation.

On contacting Dafabet support, I was told that my account was closed due to management decision (as shown in the screenshot). However, I did not violate any terms, and I have always played responsibly.

Later, after sending a respectful request for reopening the account or at least helping with a manual withdrawal of my funds (INR 56,984.01), the Dafabet team responded via email stating "your account is now active" and I should be able to login and continue playing.

However, even after this confirmation, when I tried to log in, the platform still shows "Your account is closed. Please contact customer support." This clearly shows negligence or miscommunication from Dafabet’s support team, and my funds are now locked with no access and no real support.

I am attaching full evidence including:

Account login screen showing “account closed”

Email from Dafabet confirming my account is reopened

Screenshot of balance INR 56,984.01 stuck in the account

My full communication history with Dafabet requesting reopening or manual withdrawal.

I am humbly requesting AskGamblers to intervene and help me in either:

1. Reopening my Dafabet account properly OR

2. Allowing a manual withdrawal of my balance to my UPI/Bank account.

This delay is causing unnecessary mental stress, and Dafabet’s support has been totally unhelpful despite full cooperation from my side.

Looking forward to a fair resolution through AskGamblers.

Thank you.

Attachments:

All 6 screenshots (emails, account screen, balance, etc.)

Disputed Casino Dafabet Casino

Reason Account closure

Amount ₹56984

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review of valid information and proof presented by Dafabet Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

AskGamblers

• Support Team

1 year ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Inactive user

1 year ago

AskGamblers Complaint Reply Draft:

Dear AskGamblers Team,

Thank you for your support.
I would like to update you regarding my Dafabet account issue.

As per Dafabet's email (attached screenshot), they clearly mentioned that my account is now reopened and I can login and use it. However, when I try to log in to my account, I still receive the message:
"Your account is closed. Please contact customer support."

This clearly shows a contradiction between their email communication and the actual status of my account.

Also, I would like to bring to your attention that Dafabet initially closed my account stating violation of terms (multiple accounts), but I have used only one account personally. I request a fair investigation into this, and I also request Dafabet to release my balance as there is no valid reason to hold my funds.

Please help me resolve this matter urgently and ensure I get access to my account or at least my remaining balance.

Looking forward to your support.

Dafabet Casino

• Representative

1 year ago

Dear Valued Customer,

Upon reviewing your account, we have noticed that it does not comply with one of our Terms & Conditions, which clearly states that each person is allowed only one account.
Regarding your balance, we kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1270 / 1335

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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Player Username:

< personal information removed >

Transaction ID: 512576260

Date of Transaction: 23-05-2026

Amount: INR 2,500.00

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