Complaint #896 Dafabet Casino

Account Closed Without Resolution Despite Confirmation of Reopening Funds Inaccessible

By Bali90

1 year ago

Dear AskGamblers Team,

I am writing this complaint regarding my Dafabet account, which was unexpectedly closed by Dafabet without providing any valid or detailed explanation.

On contacting Dafabet support, I was told that my account was closed due to management decision (as shown in the screenshot). However, I did not violate any terms, and I have always played responsibly.

Later, after sending a respectful request for reopening the account or at least helping with a manual withdrawal of my funds (INR 56,984.01), the Dafabet team responded via email stating "your account is now active" and I should be able to login and continue playing.

However, even after this confirmation, when I tried to log in, the platform still shows "Your account is closed. Please contact customer support." This clearly shows negligence or miscommunication from Dafabet’s support team, and my funds are now locked with no access and no real support.

I am attaching full evidence including:

Account login screen showing “account closed”

Email from Dafabet confirming my account is reopened

Screenshot of balance INR 56,984.01 stuck in the account

My full communication history with Dafabet requesting reopening or manual withdrawal.

I am humbly requesting AskGamblers to intervene and help me in either:

1. Reopening my Dafabet account properly OR

2. Allowing a manual withdrawal of my balance to my UPI/Bank account.

This delay is causing unnecessary mental stress, and Dafabet’s support has been totally unhelpful despite full cooperation from my side.

Looking forward to a fair resolution through AskGamblers.

Thank you.

Attachments:

All 6 screenshots (emails, account screen, balance, etc.)

Disputed Casino Dafabet Casino

Reason Account closure

Amount ₹56984

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review of valid information and proof presented by Dafabet Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

AskGamblers

• Support Team

1 year ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Inactive user

1 year ago

AskGamblers Complaint Reply Draft:

Dear AskGamblers Team,

Thank you for your support.
I would like to update you regarding my Dafabet account issue.

As per Dafabet's email (attached screenshot), they clearly mentioned that my account is now reopened and I can login and use it. However, when I try to log in to my account, I still receive the message:
"Your account is closed. Please contact customer support."

This clearly shows a contradiction between their email communication and the actual status of my account.

Also, I would like to bring to your attention that Dafabet initially closed my account stating violation of terms (multiple accounts), but I have used only one account personally. I request a fair investigation into this, and I also request Dafabet to release my balance as there is no valid reason to hold my funds.

Please help me resolve this matter urgently and ensure I get access to my account or at least my remaining balance.

Looking forward to your support.

Dafabet Casino

• Representative

1 year ago

Dear Valued Customer,

Upon reviewing your account, we have noticed that it does not comply with one of our Terms & Conditions, which clearly states that each person is allowed only one account.
Regarding your balance, we kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1296 / 1361

Avg. Amount $1,078

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

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I depoited 20000 rupees on 05/06/2026

Hello sir I depoited 20000 rupees on 05/06/2026.
Payment is successful but still I didn't receive the deposit in my account.
In the transaction history it's showing failed but deposit was successful.
My transaction ID is 515856307
Its already 23 days over but still i didn't receive the deposit.
I also send mail to dafabet many times but they send same message again and again
The amount will be added to your wallet once confirmed.

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Withdrawal delayed for One month No Resolution from Dafabet

Dear AskGamblers Team,

I would like to file a complaint against Dafabet regarding a withdrawal that has been pending for 30 days without any successful processing or clear resolution.

My username is < username removed> >

I have submitted all the documents and completed the wagering.

Total withdrawal amount is 290000

Transaction id - 511957546

Amount - 100000

Transaction id - 512028383

Amount - 115000

Transaction id - 512053986

Amount - 50000

Transaction id - 512081144

Amount - 25000

I have submitted a withdrawal on 20/05/2026

After some time it went to processing and it still stuck there and I have not received my funds

I have contacted Dafabet customer support multiple times

Support has not provided a clear completion date or satisfactory explanation for the delay

My account is fully verified and I have complied with all requested verification requirements

I respectfully request AskGamblers to assist in obtaining:

An immediate review of my withdrawal.

Processing of the pending withdrawal without further unnecessary delays.

A clear explanation from Dafabet regarding the reason for the prolonged processing time.

I have attached screenshots of:

The withdrawal request.

Current processing status.

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Deposit not credited from 13 days

Dear DafaSports Support Team,

I am writing to follow up on my deposit of INR 5,000, which was made on 11 June 2026 at 04:08 AM and has still not been credited to my account.

Transaction Details:

* Amount: INR 5,000
* Date & Time: 11 June 2026, 04:08 AM
* From: 8054442691@kotakbank
* To: boim-490365155432@boi

It has now been 13 days since the transaction was completed. During this period, I have repeatedly contacted support and have only received automated responses stating that the matter is being checked. Initially I was informed that it would take 3 days, then 7 days, but there has been no resolution, update, or credit to my account.

This prolonged delay is causing significant mental stress and inconvenience. I respectfully request that this matter be escalated immediately and that I receive either:

1. Credit of the INR 5,000 deposit to my account, or
2. A refund of the full amount to my dafasport account.

Please provide a clear status update, investigation findings, and an expected resolution timeline. I would appreciate a response from a supervisor or the relevant payments team rather than an automated reply.

I have attached the transaction screenshot and supporting details for reference.

Thank you for your immediate attention to this matter.

Regards,

94h left

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Account documents verification taking too long

Hi,My dafabet user id is < username removed >

Dafabet is declining my withdrawal in the name of account verification.

For the last 20 days I have been emailing them about my account verification.

I uploaded the requested documents in my accounts documents tab and it is showing " your documents have been received and we are reviewing them'

This process has taken too long and as a result of this they are holding my withdrawals. They are total disputed amount is 100000 inr.

In emails they are sending me bot type similar email every time.

@askgamblers team, I am ready to provide them with any other documents that they require from me. Kindly tell them to reply to my email thread. If they want new documents, then kindly reopen the documents tab, so that I can upload documents as per their needs.

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Withdrawal is disabled

Dafabet has disabled withdrawal in my account. As a result, I am not able to place withdrawal requests. As soon as I try to place the requests, it shows a code 310 error.

I emailed them, the Dafabet team, multiple times, but they sent me the same irrelevant email to every email.

So I have lost hope in their email support team. I have only hope in you to get this resolved.

Total disputed amount is 102137 inr

I request you to please intervene here and tell the Dafabet team to send me a guided email, that what I need to do in order to enable the withdrawal section of my account.

If they want me to do re-account verification, I am happy to do that; all I need is to get withdrawal enabled so that I can withdraw my funds.

Hoping for justice here.

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Deposit not credited after 7 days

Hi team,

I have deposited 120000 INR on June 16th, and it's been 6 days since I made the deposit, but still my amount is not credited.

Every time I check with Dafabet support, they are simply giving a bot reply that we made a follow-up. But it's already been 6 days.

I made an iCash deposit of 120000, and the amount has been deducted from the voucher. iCash has confirmed that the amount is credited to the merchant. Please find the merchant invoice copy provided by iCash.

Transaction ID: 517665416

Kindly help me get my deposit asap

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Issue with withdrawal error 310

Hello,

Userid- <removed>

I am a regular Dafabet user and have been actively using the platform for some time. For the past two months, however, I have been completely unable to withdraw my funds. Every withdrawal attempt returns the same error message:

"Sorry, there was an error with withdraw code: 310."

The problem has persisted for over two months now. I first reached out through Dafabet's live chat support but received no meaningful resolution. I then escalated the matter by emailing their support team, but I have only received automated replies that have nothing to do with my actual issue.

I want to emphasize that my account is fully KYC verified, and I have already submitted all the required documents. There are no pending verification requests on my end, which makes this withdrawal error even more frustrating and unjustified.

I currently have approximately ₹105,000 (INR) held in my account, and this error is preventing me from accessing any of it.

I found AskGamblers through strong recommendations from users who have successfully resolved disputes with online casinos and betting platforms here. I would sincerely appreciate your help in investigating this matter and helping me recover access to my funds.

For privacy reasons, please mask any personal details, including my user ID, in any public communication. I have attached the relevant screenshots showing both the withdrawal error and my account balance.

Thank you for your time and assistance. I look forward to your response.

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Withdrawal of 968276 not getting processed

Hi AskGamblers Team,

I would like to raise a complaint against Dafabet regarding a pending withdrawal that has not yet been processed.

Account Details:

< personal information removed >

* Withdrawal Amount: ₹968,276

* Transaction ID: 518182846

I submitted a withdrawal request for ₹968,276. After submitting the request, I contacted Dafabet’s live chat support for an update. The support team informed me that I needed to upload additional verification documents, including the front and back of my ID and a photo of myself holding the ID.

However, I have already completed this verification process. The requested documents were uploaded, reviewed, and approved by Dafabet before I submitted my withdrawal request. I explained this to the support representative, but I was repeatedly instructed to upload the same documents again despite the verification already being completed.

I am attaching screenshots showing the approved verification status and my communication with the support team.

I kindly request AskGamblers to intervene and assist in having my withdrawal processed as soon as possible. Since the required verification has already been completed and approved, I respectfully ask that Dafabet proceed with releasing my withdrawal funds without further unnecessary delays.

Thank you for your assistance and support.

Kind regards,

< personal information removed >

Resolved

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Delaying account verification and withdrawal

Hi,

My dafabet userid is < username removed >

Dafabet team asked me to upload the id and selfie holding id on my account's documents tab in order to verify my account and process my withdrawal.

On their instructions, I have uploaded the requested documents on 17th may 2026. After I submitted the requested documents, notification said "We have received your documents and it takes up to 72 hours to process documents".

So I waited, and more than 72 hours have passed but till now my account verification is still showing under review and neither my withdrawal has been processed. It's under pending status.

I tried to communicate with them to take an update on this matter, but to my email they are just sending me bot type same reply every time, which is not even related to my account verification.

Attaching all those proofs here.

Total disputed amount is 660000. They are holding my withdrawal here without any reason.

The documents that they asked for, I already uploaded them more than 72 hours ago.

So I request askgamblers team to help me get my withdrawal.

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< personal information removed >

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Payment method: Gdpay withdrawal

Date and time:11/06/2026 03:05:50 PM

Hi, My withdrawal was made by crypto... Crypto withdrawals are processed by instantly, but my withdrawal was still showing as processing, 8 days completed but still not resolved my withdrawal issue... Please check and credit my amount.

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