Complaint #2282 Dafabet Casino

Account closed without notification and withdrawal pending

By Sayaksen

5 months ago

Hi, I had put withdrawal of my funds in dafabet account. I was notified to submit documents front and back along with holding selfie with documents.
I submitted it was was approved and successfully verified my account.
And still the withdrawal was under pending status. I waited for 2 days and no response when I mailed them I got reply mail mentioned account is verified and withdrawal will be processed as soon as possible and team is working to solve the issue. The same was mentioned in live support chat, live support chat takes 30 minutes to get connected and I wasn't provided proper response sometimes and chat was closed automatically.
Now without any notification and information provided to me to my mail or anywhere account has been closed. I'm not able to access my account.
I want askgamblers to solve my issue and provide me a justice. It's causing me lot of stress and pressure. I'll attach every prove along with this.
So please help me to solve the issue and provide my withdrawal.

Disputed Casino Dafabet Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

AskGamblers

• Support Team

5 months ago

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Inactive user

5 months ago

Hi I would like to clarify that, I received bonus just once.
There are few points I would like to mention.
1. First they asked me for verification after my withdrawal was stuck. I submitted my documents along with pan front and back and selfie holding the pan.
2. They verified my account successfully and I was waiting for my withdrawal.
3. Then they locked my account mentioning that there was an suspicious login for safety concerns account was suspended temporarily. In this mean time they have declined the withdrawal and taken my balance settled as adjustment.
4. And then I wasn't getting any response from the dafabet support and no reply to mails, once I approached askgamblers I was getting response from here.
5. Now they have taken my initial deposit of 70k and also 70k winnings.
As per dafabet terms and conditions they have to return my actual deposit which was made. Yet they haven't provided that as well.
6. I would like askgamblers to look into this issue, properly and provide an outcome. Atleast provide the initial deposit if not winnings.
I'll share the screenshot of all the details.
Askgamblers please resolve this issue for me for providing my 140k balance of initial deposit and winnings. If not atleast provide my initial deposit which is mentioned in dafabet terms and conditions and also mentioned in the mail I'm sharing.
Thanks.

Dafabet Casino

• Representative

5 months ago

Dear Customer

Following a full review of your account activity, we identified betting patterns classified as opposite/arbitrage betting, which falls under Prohibited Practices as outlined in our Terms and Conditions (Section 9.4).

In accordance with our Terms, Dafabet reserves the right to void bets, confiscate affected balances, and decline withdrawal requests where prohibited practices are detected. Therefore, the confiscation of the balance was applied correctly, and the withdrawal was declined.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1315 / 1380

Avg. Amount $1,110

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Partial Withdrawal Not Received for More Than 15 Days

I am submitting this complaint because my withdrawal has not been fully processed, and I have been unable to get any meaningful assistance from customer support.

I requested a withdrawal of ₹40,000 INR on 23/06/2026.

Transaction ID: 518635794

Out of the ₹40,000:

₹15,000 was successfully credited to my bank account.

₹10,000 was returned to my Dafabet wallet.

However, the remaining ₹15,000 has neither been credited to my bank account nor returned to my Dafabet wallet.

It has now been more than 15 days, and I still have not received the missing ₹15,000.

I have contacted customer support several times, but they keep giving me the same generic response without providing any update, proof of payment, or resolution.

To help verify my claim, I am also attaching my bank statement, which clearly shows that the remaining ₹15,000 has not been credited to my account.

I kindly request AskGamblers to assist in resolving this matter and ask Dafabet to either:

Credit the missing ₹15,000 to my bank account, or

Return the amount to my Dafabet wallet immediately if the transfer has failed.

Thank you for your assistance.

93h left

₹15,000

Deposit issue not solved from 130 days

Hi team ,

I have one deposit issue where i tried to credit 20000 rs money debited from account but not credited to dafabet , i tried to contact helpdesk of dafabet from almost 4 months same replied they are not solved issue , so please help with the issue below are the details of the issue and attaching all the screenshots also , please help us to resolve the issue .

Transaction Details

* Date: 23/02/2026
* Transaction ID: 494581947
* Transaction Date: 23/02/2026 11:23:59 PM
* Transaction Amount: 20,000.00 INR
* Status: Pending
* Transaction Type: Deposit
* From: HelloPay UPI
* To: Casino

95h left

₹20,000

Withdrawal amount of inr 5000 not received even after 11 days

Username < sent to the casino >

Withdrawal Amount 5000

Date 26/06/2026

Transaction id 3037675948

Hello @dafabet my username is manohar99496. I have done withdrawal of 5000 inr on 26/06/2026 and even though withdrawal is showing as successful but I haven't received my amount to my bank account despite after 10 days.

I am attaching my bank statement as proof of evidence.

I request @dafabet team to solve the issue immediately.

94h left

₹5,000

I have been experiencing serious withdrawal issues

Hello AskGamblers Team and Dafabet ,

I am submitting this complaint regarding my Dafabet account because I have been experiencing serious withdrawal issues.

I have been a Dafabet customer for a long time, and my account is fully KYC verified. Despite this, my withdrawal requests are repeatedly being rejected or significantly delayed without any valid explanation. I currently have a balance of more than 350,000 in my account, and I am unable to withdraw my funds.

I have contacted Dafabet's live chat support numerous times, but the experience has been extremely disappointing. Most responses appear to be automated, and even when I am connected to a human agent, I receive generic replies that do not address my issue or provide any meaningful assistance. Despite repeated follow-ups, my issue remains unresolved.

I have attached all relevant evidence, including proof of my KYC verification screenshot.

I have seen that AskGamblers has successfully helped many players resolve similar disputes, which is why I am requesting your assistance. I kindly ask you to contact Dafabet on my behalf and help facilitate a fair and prompt resolution so that my withdrawals are processed without any further unnecessary delays.

For privacy reasons, I respectfully request that my Dafabet User ID is not displayed publicly on the complaint page. However, you may share it privately with Dafabet if it is necessary to investigate and resolve my complaint.

Thank you for your time and assistance. I sincerely hope for a fair, timely, and positive resolution.

Kind regards,

94h left

₹350,000

Deposit amount not credited yet to my account

On 1st July made deposit of Rs 14000 to casino using phonepe UPI the transaction successfully completed and money debited but when I check the dafa account it's not there and the staff saying it's not secured still and asked me to send the transaction details. I sent them but it's 5 days now no update about my money.

95h left

₹14,000

Deposit issue on sport section

I did deposit on 4th june in morning approx 04:48 1000 inr it was gone pending
8 continuously deposit at 04:49 1000 it's successful i gave utr number to them but till yet they didn't provided deposit
All screenshot and screen recording are attached please have a look
Even i twice deposited 1k each but didn't get yet how it was safe

95h left

₹2,000

Both my deposits not credited for more than 68 days

Hello Dafabet Team,

Username : < sent to the casino >

Full Name : Sourabh Chauhan

Date of Birth : 04/12/1998

My 2 deposits of 40,000 & 20,000 INR has not been credited yet.

Transactions Details 1:

Transaction Amount - 40000 INR

Transaction Id - 510928663

Transaction Date - 15/05/2026

UTR number - 650130564797

Transactions Details 2:

Transaction Amount - 20000 INR

Transaction Id - 507250645

Transaction Date - 26/04/2026

UTR number - 611664289394

Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 60 plus days i have been waiting for my deposit to be credited by Dafabet.

I have contacted Live Chat support and Live Call Support but they dont respond to me and end the chat manually on the Live chat.

On Support Call,

They always tell me same thing " As soon as possible it will be credited " but since last 2 months i am hearing same thing via Call Support by all the support team agents but my funds have still not been credited.

I hereby request Askgamblers to help me get back both my deposited amount as soon as possible.

I have attached The Live chat conversations below and also my deposit payment slip along with the UTR number of my payment.

70h left

₹60,000

Withdrawal again and again declined

Dear Dafabet Support,

I am writing to lodge a formal complaint regarding the unnecessary delay in processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 519991602

Withdrawal Amount: ₹890

My withdrawal request has been pending for an unreasonably long time, and despite waiting patiently, I have not received the funds or a satisfactory explanation for the delay.

46h left

₹890

Withdrawal and verification not done at Dafabet

Dear Askgamblers team,

I would like to inform you that my account verification has been pending for over 5 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. Due to this delay I am unable to withdraw my winnings and my withdrawal is also showing as pending.

I have contacted Dafabet’s chat support and have gotten nowhere with them so I would I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without any further delay.

Thank you for your support.

Resolved

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10000

Dear Dafabet Support Team,

Username: bswathi9191
DOB : 21/11/1998
Transaction ID: 518751121

I am writing to formally raise a complaint regarding the rejection of my withdrawal request of INR 10,000 from my Dafabet account.

I registered on your platform as a first-time user and made my first deposit of INR 1,000 using the First Deposit Bonus (FDB) promotion. After the bonus was credited, I carefully complied with the bonus terms and completed the required wagering requirement of approximately INR 44,000 before submitting my withdrawal request.

However, my withdrawal request for INR 10,000 was declined without any explanation. I request that you provide a clear and detailed reason for rejecting my withdrawal.

Please note the following:

1. I have only one Dafabet account, and I have not created or used any duplicate accounts.
2. During registration, I submitted all the required verification documents, and my account was successfully verified by your team.
3. Since I have completed the wagering requirements, I believe my withdrawal should be processed in accordance with your promotional terms and conditions.

I therefore request that you either:

Process my withdrawal of INR 10,000 to my registered bank account without further delay, or
Provide a detailed written explanation, supported by the specific clause of your Terms and Conditions, explaining why my withdrawal was declined.
If this matter is not resolved promptly and fairly, I will consider escalating my complaint by:

1. Sharing my experience on social media and consumer review platforms;
2. Filing complaints with the relevant consumer protection authorities and any applicable gaming regulatory body; and
Exploring legal remedies to recover my funds if 3.necessary.

I hope this issue can be resolved amicably and without the need for further action. Please treat this matter as urgent and respond with a detailed explanation at the earliest.

Thank you.

Sincerely,

bswathi9191

47h left

₹10,000