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Account closed with €8K balance without any further information


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By atee066
6 years ago

Dear ASKGAMBLERS team,

My name is Attila < surname removed >,

I have problem with www.dafabet.com company, I used to play there casino and sometimes sports betting. 5.2.2020 I was trying to log in to my account, it was not working and there message that I have to contact dafabet suppport, on the same date I have contacted dafabet company and I received this reply:


Dear Attila,

Thank you for choosing Dafabet!

Please be advised that your account has been temporarily suspended due to the decision of the management. We are currently looking into it and rest assured that we will update you once we the word from them.

If you need further assistance, please do not hesitate to let us know.

You can contact us through our "Live Chat" facility. To help us improve our service, simply login to your account before clicking the “Live Chat” button to be directed to the correct Customer Support representative. Alternatively, you can call us through our International Toll Free Number:

International Call: +63 2 889 0931

International Toll Free: IAC + 800-7423-2274

Online Live chat support

Best regards,

Paul

Dafabet Customer Support


Since that every week I have contacted live chat and every week the same answer, that I have to wait. I am waiting till today and no answer from dafabet company. My remaining balance is around 8k€.

Can you help me please?

Thank you for your time and help,

Regards Attila < surname removed >.

Disputed Casino Dafabet Casino
Amount €8000

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Dafabet Casino Complaint Stats

Resolved 1479 / 1554
Avg. Amount $1,108
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 876 out of 918 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened

My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.

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