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Account closed with 13712 USD in it


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By kurajit
1 year ago

<content removed>

I have registered on your website on 20/08/2024. This was the first bookmaker that I have registered on.

I was a little lucky and had some winnings and there is 13712 USD in my account.

On September 11 I noticed that my account was closed and I have been unable to login up until now.

Live chat is acting not professional, I tried to chat more than 500 times, and in the best case they told me to write an email or just leave the chat,

After multiple repeating emails ( I will attach ) we got to point that they will process a manual withdrawal, and the last response from Dafabet was Oct 31,

Please help me to get my funds

Disputed Casino Dafabet Casino
Amount $13712

Discussion

User name

Dear @kurajit,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer ,

As you said,your account has been reactivated.
Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team.

Thanks for your cooperation,
Dafabet
User name loyalty-level-2
Hi Dafabet team , my account finnaly open and I requested withdrawal, I want to ask to process it as soon as possible cause this thing going on a for long time , and I want to thank you and AskGamblers for coopartaion, so now I am just waiting money hit my account, if you still need my phone number I happy to provide it , again thank you , just realse my payment to me
User name
Dear valued customer ,

Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team regarding this.

Thanks for your patience,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1498 / 1572
Avg. Amount $1,142
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 892 out of 933 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Time2play
COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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36h left
$1,068