Complaint #643 Dafabet Casino

Account closed with 13712 USD in it

By kurajit

1 year ago

I have registered on your website on 20/08/2024. This was the first bookmaker that I have registered on.

I was a little lucky and had some winnings and there is 13712 USD in my account.

On September 11 I noticed that my account was closed and I have been unable to login up until now.

Live chat is acting not professional, I tried to chat more than 500 times, and in the best case they told me to write an email or just leave the chat,

After multiple repeating emails ( I will attach ) we got to point that they will process a manual withdrawal, and the last response from Dafabet was Oct 31,

Please help me to get my funds

Disputed Casino Dafabet Casino

Reason Account closure

Amount $13712

Discussion

AskGamblers

• Support Team

1 year ago

Dear @kurajit,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

1 year ago

Dear valued customer ,

As you said,your account has been reactivated.
Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team.

Thanks for your cooperation,
Dafabet

kurajit

1 year ago

Hi Dafabet team , my account finnaly open and I requested withdrawal, I want to ask to process it as soon as possible cause this thing going on a for long time , and I want to thank you and AskGamblers for coopartaion, so now I am just waiting money hit my account, if you still need my phone number I happy to provide it , again thank you , just realse my payment to me

Dafabet Casino

• Representative

1 year ago

Dear valued customer ,

Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team regarding this.

Thanks for your patience,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1469 / 1543

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 866 out of 907 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

Dafabet Casino Complaints

See all complaints for this casino

Has not credited 26000 from my 100000 withdrawal

I made a ₹100,000 withdrawal from my Dafabet account, but only ₹74,000 was credited to my bank account. The remaining ₹26,000 has not been received.

Transaction ID: 528903369
UTR: 138710482666
Withdrawal: ₹100,000
Received: ₹74,000
Missing: ₹26,000

I have contacted Dafabet several times and provided my bank statement and transaction details. Dafabet has confirmed that the ₹26,000 is still under investigation and has been escalated to their Payment Team, but the issue remains unresolved.

I am requesting AskGamblers’ help in getting the outstanding ₹26,000 resolved, either credited to my bank account or returned to my Dafabet wallet if the bank credit cannot be confirmed.

95h left

₹26,000

Delaying veriifcation and withdrawal since 7 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 8 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1800 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

63h left

₹1,800

Dafabet Casino 100000 INR withdrawal not credited since 14092026 Despite Being Marked as Successful

Dear AskGamblers Team,

I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
Withdrawal Date: 14/09/2026
Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
UTR: 759034711057

Dafabet confirmed that the withdrawal was successfully processed and provided the above UTR for tracking. However, the amount has still not been credited to my Airtel Payments Bank account.

I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
Dafabet and provided all the information and documents requested. I therefore kindly request AskGamblers' assistance in obtaining a clear resolution regarding this withdrawal.

I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

Thank you for your assistance.

55h left

₹100,000

Withdrawal successful but amount not credited

Dear team

My username Shivam00086

transaction id 528949535

I made a withdrawal of Rs 10000 on 13/09/2026, but the money has still not been credited to my account.

I am attaching my statement for the last three months up to today.

It is showing as successful, and you have given a UTR, but I am sure that the UTR is for a failed transaction because my Airtel Payments Bank account was put under UPI restrictions.

Please look into this matter and reverse the amount to my Dafabet wallet.

Resolved

₹10,000

Email change in account delayed by 10 days

Dear AskGamblers Team,

I have lost access to my old email account and wanted to change email id in my acount. I contacted dafabet 10 days ago and completed the verification and documentation process n accordance with Dafabet’s guidelines. But it's been 10 days they are still verifying and not updating the email id. The delay is unreasonable and has prevented me from accessing my account and funds.

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and help me to update my email id without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

63h left

Verification took more then 10 days and still pending

Dear AskGamblers,

Documents were requested by Dafabet to process my withdrawals.

I have already provided my documents on 10th of September, and it's still pending.

I have followed up multiple times with the Dafabet support team and have not heard.

Some of the chat screenshots with the support team to this email.

Kindly please intervene and help me withdraw my stuck amount of 2,22,000 INR.

48h left

₹222,000

Withdrawal not received even after ac being fully verified

Hi my acc is fully verified and everything is fine but still am not able to receive any of my withdrawals, I am waiting since 25 august. They keep declining my withdrawal without any reason and even the latest withdrawals made on 10 th september got declined on 17 th sep which was the last date.

And if ask on chat or email they say its under review, it took so long time. I have 7 pending withdrawal and received not even a one.

My username is DILESH02 and email address registered is < email removed >.

I will attach all proofs also. Pls help me resolve this case as soon as possible.

54h left

₹451,570

Verification and withdrawal pending once again

Dear AskGamblers Team,

I have submitted previous complaint regarding my verification, which I thought was completed mistakenly but the issue still persists and I gave them the new documents in accordance with Dafabet’s guidelines but my account verification has been pending. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹2,10,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

72h left

₹210,000

Deposit not credited to wallet

I have kept deposit of amount 40436 but followed up long time but not credited. This transaction happened on April 19th 2026.

Transaction id: 505674822

Kindly help to solve this. I sent multiple emails but they didnot helped. Too many mails and chat i did not solution.

Please let me know if anymore information required from my end. I checked with bank and they confirmed transaction success at that time.

77h left

₹40,436

Withdrawals Blocked Due to Unresolved Document Verification

I am submitting this complaint regarding the prolonged delay in verifying my documents, which has resulted in my withdrawals being blocked.

I submitted all the requested documents for verification 30 days ago, but I have still not received any proper response or resolution from the casino’s document verification team.

Whenever I contact customer support, I only receive the same copied-and-pasted response telling me to upload the documents again. I have followed their instructions multiple times and have submitted and sent all the required documents to the email addresses provided by their support team. Despite this, my verification remains unresolved and my withdrawals are still blocked.

It has now been 30 days, which is an unreasonable amount of time to wait without receiving a clear explanation or meaningful update. I have cooperated fully with the verification process and provided all the documents and proofs requested from me.

I am attaching/submitting all relevant evidence to this complaint, including my communications and proof of document submission.

I respectfully request the AskGamblers team to review my case and assist me in resolving this issue as soon as possible. I would appreciate your help in contacting the casino and requesting that they properly review my documents, complete the verification process, and restore my ability to withdraw my funds.

I am submitting my documents here also please check and verify.

Username: < username removed >
Registered email: < email removed >

Thank you for your assistance. I sincerely hope this matter can be resolved promptly.

Resolved

₹57,274