Mark all as read

Settings

Notifications
Casino Complaints

Account closed with 13712 USD in it


user_avatar badge
By kurajit
1 year ago

<content removed>

I have registered on your website on 20/08/2024. This was the first bookmaker that I have registered on.

I was a little lucky and had some winnings and there is 13712 USD in my account.

On September 11 I noticed that my account was closed and I have been unable to login up until now.

Live chat is acting not professional, I tried to chat more than 500 times, and in the best case they told me to write an email or just leave the chat,

After multiple repeating emails ( I will attach ) we got to point that they will process a manual withdrawal, and the last response from Dafabet was Oct 31,

Please help me to get my funds

Disputed Casino Dafabet Casino
Amount $13712

Discussion

User name

Dear @kurajit,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer ,

As you said,your account has been reactivated.
Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team.

Thanks for your cooperation,
Dafabet
User name loyalty-level-2
Hi Dafabet team , my account finnaly open and I requested withdrawal, I want to ask to process it as soon as possible cause this thing going on a for long time , and I want to thank you and AskGamblers for coopartaion, so now I am just waiting money hit my account, if you still need my phone number I happy to provide it , again thank you , just realse my payment to me
User name
Dear valued customer ,

Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team regarding this.

Thanks for your patience,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1451 / 1517
Avg. Amount $1,121
Avg. Complaint Duration 9 days
Avg. Response Time 2 days
Time2play
COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

Dafabet Casino Complaints

See all complaints for this casino
Deposit not credited

Dear AskGamblers Team,


I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.


I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

  • Amount: 288 USDT
  • Network: TRON
  • Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
  • Status: Successful / Confirmed
  • Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.


I have attached screenshots showing:

  • The Dafabet deposit marked as Pending.
  • My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.


I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

Chart Pointer
32h left
$288