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Account closed with 13712 USD in it


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By kurajit
1 year ago

<content removed>

I have registered on your website on 20/08/2024. This was the first bookmaker that I have registered on.

I was a little lucky and had some winnings and there is 13712 USD in my account.

On September 11 I noticed that my account was closed and I have been unable to login up until now.

Live chat is acting not professional, I tried to chat more than 500 times, and in the best case they told me to write an email or just leave the chat,

After multiple repeating emails ( I will attach ) we got to point that they will process a manual withdrawal, and the last response from Dafabet was Oct 31,

Please help me to get my funds

Disputed Casino Dafabet Casino
Amount $13712

Discussion

User name

Dear @kurajit,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear valued customer ,

As you said,your account has been reactivated.
Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team.

Thanks for your cooperation,
Dafabet
User name loyalty-level-2
Hi Dafabet team , my account finnaly open and I requested withdrawal, I want to ask to process it as soon as possible cause this thing going on a for long time , and I want to thank you and AskGamblers for coopartaion, so now I am just waiting money hit my account, if you still need my phone number I happy to provide it , again thank you , just realse my payment to me
User name
Dear valued customer ,

Please let us know your availability for a phone call, as well as your phone number.
Also, you have received an email from our customer support team regarding this.

Thanks for your patience,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1270 / 1335
Avg. Amount $1,049
Avg. Complaint Duration 8 days
Avg. Response Time 1 day
Time2play
COMPLAINT REFERRED BY AGCCS PARTNER Time2play (66)

Dafabet Casino Complaints

See all complaints for this casino
INR 1500 deposit pending since 31st May
Hello AskGamblers Team,
I am filing a formal complaint against Dafabet regarding a successful deposit that has not been credited to my player account.
On 31st May 2026 at 07:50 PM, I deposited INR 1500.00 using my PayZapp UPI wallet. The money was instantly deducted from my HDFC bank account. However, inside my Dafabet transaction history (ID: 514935162), the status is still stuck on "Pending" through their payment gateway 'HTPay Banking'.
Interestingly, inside my transaction dashboard, the "Follow-up request" shows as "Completed" (Green Tick), which clearly proves that Dafabet's team has already verified and accepted my payment screenshot. Despite this verification being complete, they are refusing to credit the funds to my main balance.
To make matters worse, their customer support is completely broken. I have sent multiple emails with concrete proof, but I am receiving the exact same automated bot email template repeatedly (Ticket #979247). No human agent is replying to my queries or resolving the issue.Please find my account and transaction details below:
Dafabet Username: HEMSAGAR95
Dafabet Transaction ID: 514935162
Dafabet Support Ticket: #979247
Bank UPI RRN / UTR: 437540973658
Bank Transaction ID: 823183092682
Beneficiary / Paid To: 8638056821@freoicici (Mr Sohidul Islam) I have attached the successful PayZapp bank payment receipt along with screenshots of the automated emails and the Dafabet history dashboard showing the "Completed Follow-up" status.
I request the AskGamblers team to intervene and get my INR 1500.00 credited or refunded immediately.
Regards,
Hemsagar
Chart Pointer
86h left
₹1,500
Unresolved INR 2500 withdrawal stuck since May 23rd

I am filing a formal complaint against Dafabet regarding a completely stalled withdrawal and a total lack of transparency from their customer support team.


On May 23rd, 2026, I requested a withdrawal of INR 2,500.00 from my account. According to the platform's internal system logs, the transaction was marked as "successfully processed" on 25/05/2026 at 12:26:14 pm IST under Transaction ID: 512576260.


Despite their system claiming the transfer was successful, the funds have absolutely not arrived in my bank account.

Over the last week, I have contacted their regional customer support desk multiple times trying to resolve this. Instead of investigating the issue, I have been trapped in a broken loop of automated, generic boilerplate responses. Multiple agents (including agents < full names removed >i) have copy-pasted the exact same message word-for-word to my emails:

"Our team is reviewing the INR 2,500.00 withdrawal that was successfully processed on 25/05/2026 12:26:14 pm. A follow-up has been made to our Payment Partners. We will update you via your registered email as soon as we receive feedback."

They have been "following up" for days with zero progress. I have repeatedly asked their team to provide a standard banking tracking reference number—such as a Unique Transaction Reference (UTR) or an Acquirer Reference Number (ARN)—so that I can track the funds with my local bank backend. They flatly refuse to provide any proof of transfer, nor will they reverse the stuck funds back into my player wallet balance so I can re-attempt the transaction.

Because internal support has devolved into a stone wall of canned templates, I am bringing this matter to AskGamblers. I demand that Dafabet corporate either:

Provide a legitimate, traceable banking UTR or ARN number to prove the funds actually left their payment gateway.

Cancel the failed transaction entirely and return the INR 2,500.00 to my account balance immediately.

Account & Transaction Summary:

Casino/Operator Name: Dafabet

Player Username:

< personal information removed >

Transaction ID: 512576260

Date of Transaction: 23-05-2026

Amount: INR 2,500.00

I am fully prepared to upload screenshots of the repetitive support emails and my empty bank statement to the AskGamblers team to prove this dispute. I hope the management team handles this manually and transparently.

Chart Pointer
35h left
₹2,500