Complaint #357 Dafabet Casino

Account closed and manual bank withdrawal not received yet

By Tadela101

1 year ago

Disputed Amount is 15000 inr

User ID - < removed >

Dear Askgamblers team,

Dafabet have closed my account and not giving my withdrawal since 30 days.

Do check their customer live-chat support replying me the same thing again and again that "Our team is still working on your issue"

I can't even open my dafabet account because they closed my account and processed my withdrawal manually on 12th september which I have not received yet in my Bank.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹15000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Tadela101

1 year ago

Thank you dear Dafabet Casino I have received the funds to my bank just now.

Thank you dear AskGambler for helping me in getting back my funds.

Dafabet Casino

• Representative

1 year ago

It has been marked as "SUCCESSFUL" with no record of withdrawal failure or refund. Please refer to the bank slip provided.
To note as well that the PSP inputted incorrect beneficiary name but the account number and IFSC code are correct. Thank you.

Tadela101

1 year ago

I have just checked I have not received the withdrawal yet in my bank account.

Please share the amount and to which bank account was the withdrawal made to ?
Can you Please share screenshot of the PaySlip if possible Here.

Dafabet Casino Complaint Stats

Resolved 1346 / 1411

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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withdrawal pending due to intentionally delaying account verification process

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Total disputed amount is 182000

Their email team is not accountable and they are just sending a random bot reply to every email.
Providing all three proofs here.
Askgamblers team please intervene here, I need your help.

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Time: 02.40 pm

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My account (Username: < username removed >) is fully verified, and my KYC documents have already been approved by Dafabet. My current balance is INR 65,538.43.

Despite having a verified account, every withdrawal request is declined. I have not received any email, notification, or explanation for these rejections.

Declined withdrawals:

Transaction ID: 519525652 – INR 65,338.00 (28 June 2026)

Transaction ID: 522757708 – INR 65,000.00 (19 July 2026)

I have already contacted Dafabet support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds. However, I have not received any meaningful response.

I respectfully request AskGamblers to mediate this dispute and ask Dafabet to either process my withdrawal immediately or provide a detailed written explanation, with reference to the relevant Terms and Conditions, for rejecting my withdrawals.

I have attached evidence showing my verified KYC status, current balance, withdrawal history, and my complaint sent to Dafabet.

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Regards

ID: SSINGH241

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July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

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No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

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