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Account abruptly closed with balance


1 year ago
My username - Gangu01

My account was abruptly closed by the casino without any prior warning or explanation. At the time of closure, my account held a balance of ₹66k. I have not received any valid justification for this action, and my funds remain inaccessible.
I have made several attempts to seek clarification from dafabet support team, but I have only received generic responses that fail to address the specific reason for this action.
Disputed Casino Dafabet Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Dafabet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Dear valued customer,

Please disregard our previous response. We apologize for any confusion it may have caused.

Please be advised that in according to Rule 9 of our regulations, you're not allowed to have multiple accounts. This policy is implemented to ensure fair play and maintain the integrity of our platform.
We kindly ask that you review our rules and regulations (paragraph 9) for further clarification. This will provide you with a better understanding of our policies.

Thanks,
Dafabet
User name
Dear customer,

Kindly be informed that our Customer Support team will be reaching out to you to request documents. Please follow their instructions, and once we receive the required details, we will be able to proceed with your query.

Thanks,
Dafabet
User name

Dear Dafabet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.
Time2play
COMPLAINT REFERRED BY AGCCS PARTNER Time2play (84)

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