5 months completed still Amount not credited to My account
5 months completed still Amount not credited to My account dafabet not responding.
I made payment 45000Rupees through jupay upi to BHARATPE09908958108@yesbankltd which provided by dafabet. 2:21pm 8th October 2022. Upi reference number <removed ref.no.> till now not reflected to my dafabet account.
They told me 30 minutes of processing time and it is been 5months now.
The transaction was successful and is still not processed in my account. I have contacted Dafabet customer support multiple times and it is of no use. They are not responding, they don't even know any thing and every time I contact they telling wait for 24hrs. They wont give any reply to mail also.
But dafabet telling that not receive money and so, I gave complaint to my bank they confirm that merchant received successfully. I forwarded that mail to dafabet and now dafabet telling that merchant was not belongs to them. They only provided that account in jupay and now lying.
I attached all payment screenshots to dafabet with reference and also I sent chat screenshots
I raised Grievance Number: 4203477, which confirms that merchant received amount but still dafabet not responding. Can someone please help me with this?