Complaint #591 Dafabet Casino

35000 deposit

By Rohit4466

1 year ago

Hi @dafabetcasino

My user id: < username removed >

I have deposited 35000 on 14/01/2024 here are the transaction details of my deposit

Below

Deposit

15/01/2025

35000.00

Pending

Your concern has been escalated to the payment partner for confirmation.

Transaction Id

409995141

Transaction Date

15/01/2025 03:11:57 AM

Transaction Amount

35000.00

From

HTPay Banking

Casino

I'm sharing the screenshot of the payments please credit my amount. This is not at all fair your just been giving me excuses and copypaste messages for past 24 hours. I have been waiting for my deposit with upi id. I have taken all the proofs you can't fool us just credit my deposit or else I will take this to grievance teams for sure.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹60000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the Dafabet Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dafabet Casino

• Representative

1 year ago

Dear Valued Customer,

As previously multiple times informed ,you have received a detailed communication from our customer support team regarding the withdrawal amount you are reffering to.

Regarding the deposit you mentioned, once again, as with other transactions, the amount is not what you stated (25,000) but only 20 INR, which was credited to your account.

For any other concerns, please contact customer support. There is nothing else we can respond to from our side as all the issues you have raised have been sufficiently investigated, and you have been informed many times about everything.

Thanks again,
Dafabet

Rohit4466

1 year ago

No i didn't receive my deposit of 25000 and withdrawal of 25000 they declined my withdrawal and they credit back my withdrawal nor my initial deposit of 25000 as well

Depositof 25000
Transaction id: 418634690

Withdrawal of 25000

Transaction id: 404248421

Both the payments are not yet credited withdrawal since December they didn't credit deposit also 25000 is not yet credited. Please do the needful and credit my amount

Following are the proofs.

AskGamblers

• Support Team

1 year ago

Dear @Rohit4466,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1346 / 1411

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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withdrawal pending due to intentionally delaying account verification process

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Total disputed amount is 182000

Their email team is not accountable and they are just sending a random bot reply to every email.
Providing all three proofs here.
Askgamblers team please intervene here, I need your help.

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Transaction I'd: 521892048

Date: 14/07/2026

Transaction amount: 7200

Time: 02.40 pm

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I am filing this complaint against Dafabet regarding the repeated rejection of my withdrawal requests without any explanation.

My account (Username: < username removed >) is fully verified, and my KYC documents have already been approved by Dafabet. My current balance is INR 65,538.43.

Despite having a verified account, every withdrawal request is declined. I have not received any email, notification, or explanation for these rejections.

Declined withdrawals:

Transaction ID: 519525652 – INR 65,338.00 (28 June 2026)

Transaction ID: 522757708 – INR 65,000.00 (19 July 2026)

I have already contacted Dafabet support and submitted a formal complaint requesting the exact reason for the declined withdrawals and immediate release of my funds. However, I have not received any meaningful response.

I respectfully request AskGamblers to mediate this dispute and ask Dafabet to either process my withdrawal immediately or provide a detailed written explanation, with reference to the relevant Terms and Conditions, for rejecting my withdrawals.

I have attached evidence showing my verified KYC status, current balance, withdrawal history, and my complaint sent to Dafabet.

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Regards

ID: SSINGH241

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I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

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I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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July 8, 2026 (09:19 AM): I noticed that my first withdrawal request was rejected, and my withdrawal function was subsequently disabled/closed without any prior notice or justification.

July 9, 2026 (Evening): I sent an email to their customer support requesting an explanation. While Dafabet usually replies within 10 minutes, I received absolutely no response.

July 10, 2026 (09:52 AM): I contacted their Live Chat support. The agent provided a generic, scripted response stating that my account was under review and I needed to "wait patiently."

July 11 – July 17, 2026 (Ongoing): I have continuously followed up with their customer service. As of today, July 17, the situation remains completely unresolved. The casino continues to give the exact same canned responses, forcing me to wait indefinitely without providing any concrete updates, explanations, or an estimated timeframe.

I would like to emphasize two crucial facts regarding my account:

No Bonuses Involved: I only play Live Casino games (Live Dealer) and I have NEVER accepted or claimed any bonuses or promotional offers. All funds in my account consist entirely of my own cash deposits and legitimate winnings.

Clean & Consistent Account History: I have been using this account normally, and all my previous withdrawals were processed smoothly without any issues. There is absolutely no breach of terms or valid reason for my account to be suddenly locked.

Whenever I ask for the specific reason for this review or a deadline for its completion, the casino flatly refuses to provide details. They are simply withholding my cash funds and stalling the process indefinitely without any transparency.

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