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3 deposits not credited to my account


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By ayush5
3 months ago

I am submitting this complaint because my Deposit has not been fully processed, and I have been unable to get any meaningful assistance from customer support.

I requested a deposit of ₹ 500 INR on 15/04/2026, 07.57 am

Amount: 500

UTR ID: 075741131285

Transaction ID: 504735560

I requested a deposit of ₹ 1000 INR on 03/05/2026, 12.pm

Deposit amount. 1000

UTR ID: 648926493314

Transaction ID: 508487208

I requested a deposit of ₹ 1000 INR on 08/05/2026, 07.11.pm

Deposit amount. 1000

Transaction UPI ID. 612821681891

Transaction ID. 509589282

It has now been more than 3 months, and I still have not received the deposit amount of INR 2500.

I have contacted customer support several times, but they keep giving me the same generic response without providing any update or proof of payment.

I kindly request that AskGamblers assist in resolving this matter and ask Dafabet to credit the missing amount of INR 2500 to my bank account or to my Dafasports account.

Return the amount to my Dafabet wallet immediately if the transfer has failed from your side.

Thank you for your assistance.

Disputed Casino Dafabet Casino

Discussion

User name

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

User name
Dear customer,

Please be advised that our payments partner has not yet received the funds. If the amount was deducted from your account, we recommend contacting your bank to request a refund.

Thanks,
Dafabet
User name loyalty-level-1
Pls sir do it on an urgent basis... I am eagerly waiting for placing bet.
Thank you
User name
Dear customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1502 / 1576
Avg. Amount $1,145
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 896 out of 937 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
System Lockout and Unlawful Retention of Funds Account

Hello AskGamblers Team and Dafabet Representative, I am filing a formal complaint against Dafabet regarding the UNLAWFUL RETENTION OF FUNDS and system deadlock on my account (Username: SAMUDINOV04). The amount in dispute is 1,068.24 USDT. My account is fully verified. Currently, my real cash balance is 1,068.24 USDT, and there is an active loyalty bonus with a remaining wagering requirement of 160.00 USDT. The casino platform blocks my withdrawal with "Code: 311", demanding that I complete the wager. However, the Dafabet Risk Team has strictly restricted my maximum betting limit to ZERO ("You are not permitted to place wagers online"). This creates an absolute technical paradox: the casino forces me to complete a 160 USDT wager but physically blocks me from placing a single bet. According to Paragraph 4 of Dafabet's official Promotion Regulations, every customer has the right to forfeit an active bonus at any time. I have repeatedly contacted customer support via live chat and email requesting a MANUAL BONUS FORFEIT (deducting the initial bonus and unlocking my remaining real money for withdrawal). Instead of resolving this system error, customer support ignores the paradox and constantly replies with automated templates. This is a deliberate withholding of my personal funds. I request that Dafabet to manually remove the 160 USDT wager block and fully process my 1,068.24 USDT crypto withdrawal immediately. I am attaching screenshots of the cash balance, Code 311 block, and zero betting limits as proof. Thank you,

< username removed >

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58h left
$1,068