Complaint #1787 Dafabet Casino

21500 INR Deposit not credited

By Jagan R.

11 months ago

Hello Dafabet Customer Support,

I made a deposit of INR 21500 on 24th August, and it's been almost 45 days, and I haven't received my money. I have contacted customer support multiple times, but every time they say only 1 thing: to wait. So I am waiting for these many days, but still I havent received the money.

Below are the transaction details.

Transaction ID- 459003922

Amount - 21500 INR

From- GPSPay UPI

Date- 24/08/2025

UTR- 118178282365

Username- Jagan3960

I am also uploading the successful payment screenshot here.

Please let me know if you need any more info, but please solve this issue asap.

@Askgamblers team, please help me to resolve my issue.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹21500

Discussion

AskGamblers

• Support Team

11 months ago

Dear @Jagan3960,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

11 months ago

Dear customer,

Please be advised that the funds were not received by us. We suggest you follow up with your bank, and if the amount was deducted from your account, we recommend you request a refund.

Thanks,
Dafabet

Jagan3960

• India

11 months ago

The Requested Bank statement has been sent to the suppo.inr@dafabet.com

Please check that and credit my money as soon as possible

AskGamblers

• Support Team

11 months ago

Dear @Jagan3960,

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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Withdrawal amount of INR 40000 has not been credited for 20 days

Hi @dafabet team

I withdrew Rs 40000 on 8th September.

It was successful but has not been credited to my bank account yet.

I tried to contact customer support, but there has not been much response from them, so I am contacting you here to resolve my issue.

Please understand my issue, recheck with the payment partners, and please credit the amount to my account

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Username: TAIBAR677
Dafabet Transaction ID: 527446410
Deposit amount: INR 40,000
Deposit date: 31/08/2026
Payment method: USDT (TRON TRC20)
Amount transferred: 419.618495 USDT
Blockchain TXID: 0180187683f48b153f8063c244fb853fdc13009ad392a3ac351142fe3491439d

The cryptocurrency transaction was successfully completed and confirmed on the TRON blockchain on 31 August 2026. However, the corresponding INR 40,000 deposit has still not been credited to my Dafabet account.

It has now been approximately 27 days since the transaction.

I have contacted Dafabet support multiple times during this period and provided the transaction information necessary to verify the payment. The matter has also been referred to their relevant team for review, but despite the considerable amount of time that has passed, the funds have still not been credited and I have not received a substantive resolution explaining what happened to the confirmed payment.

This is not a recently reported transaction for which I am simply waiting for an initial response. The deposit has remained unresolved since 31 August 2026, despite repeated attempts to resolve the matter directly with the casino.

The blockchain transaction is publicly verifiable as SUCCESSFUL and CONFIRMED. I can provide the transaction history, blockchain confirmation and my correspondence with Dafabet if required.

I am asking Dafabet to manually investigate Transaction ID 527446410, locate the confirmed USDT payment and either credit the corresponding INR 40,000 to my account or provide an appropriate resolution for the funds.

I would appreciate AskGamblers' assistance because almost four weeks have now passed without a resolution.

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I am using dafabet acc from a long time
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UTR: 138710482666
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I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

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Amount: 100,000 INR
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I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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