Complaint #1787 Dafabet Casino

21500 INR Deposit not credited

By Jagan R.

9 months ago

Hello Dafabet Customer Support,

I made a deposit of INR 21500 on 24th August, and it's been almost 45 days, and I haven't received my money. I have contacted customer support multiple times, but every time they say only 1 thing: to wait. So I am waiting for these many days, but still I havent received the money.

Below are the transaction details.

Transaction ID- 459003922

Amount - 21500 INR

From- GPSPay UPI

Date- 24/08/2025

UTR- 118178282365

Username- Jagan3960

I am also uploading the successful payment screenshot here.

Please let me know if you need any more info, but please solve this issue asap.

@Askgamblers team, please help me to resolve my issue.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹21500

Discussion

AskGamblers

• Support Team

8 months ago

Dear @Jagan3960,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

8 months ago

Dear customer,

Please be advised that the funds were not received by us. We suggest you follow up with your bank, and if the amount was deducted from your account, we recommend you request a refund.

Thanks,
Dafabet

Jagan3960

• India

8 months ago

The Requested Bank statement has been sent to the suppo.inr@dafabet.com

Please check that and credit my money as soon as possible

AskGamblers

• Support Team

8 months ago

Dear @Jagan3960,

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1317 / 1382

Avg. Amount $1,109

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Declined payments

I am writing to file a formal complaint regarding the continued delay in approving my account verification documents and processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

Transaction ID: 520178052

Withdrawal Amount: ₹213,899 INR

I have submitted all the required verification documents, but my account has still not been verified, and my withdrawal request has not been processed. This prolonged delay is unacceptable and has caused significant inconvenience.

I request that you urgently review and approve my verification documents and process my withdrawal of ₹213,899

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Withdrawal not given

My account details are as follows:

Username: < sent to the casino >

Date of Birth: 16/08/1999

Transaction ID: 517885016

Withdrawal Amount: ₹5,000 INR

Despite submitting the required verification documents, my account has not yet been verified, and my withdrawal request remains pending. This delay is causing unnecessary inconvenience, and I have not received a satisfactory explanation or timeline for resolution.

I kindly request that you review my submitted documents as soon as possible, complete the verification process, and process my ₹5,000 withdrawal without further delay.

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Partial Withdrawal Not Received for More Than 15 Days

I am submitting this complaint because my withdrawal has not been fully processed, and I have been unable to get any meaningful assistance from customer support.

I requested a withdrawal of ₹40,000 INR on 23/06/2026.

Transaction ID: 518635794

Out of the ₹40,000:

₹15,000 was successfully credited to my bank account.

₹10,000 was returned to my Dafabet wallet.

However, the remaining ₹15,000 has neither been credited to my bank account nor returned to my Dafabet wallet.

It has now been more than 15 days, and I still have not received the missing ₹15,000.

I have contacted customer support several times, but they keep giving me the same generic response without providing any update, proof of payment, or resolution.

To help verify my claim, I am also attaching my bank statement, which clearly shows that the remaining ₹15,000 has not been credited to my account.

I kindly request AskGamblers to assist in resolving this matter and ask Dafabet to either:

Credit the missing ₹15,000 to my bank account, or

Return the amount to my Dafabet wallet immediately if the transfer has failed.

Thank you for your assistance.

91h left

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Deposit issue not solved from 130 days

Hi team ,

I have one deposit issue where i tried to credit 20000 rs money debited from account but not credited to dafabet , i tried to contact helpdesk of dafabet from almost 4 months same replied they are not solved issue , so please help with the issue below are the details of the issue and attaching all the screenshots also , please help us to resolve the issue .

Transaction Details

* Date: 23/02/2026
* Transaction ID: 494581947
* Transaction Date: 23/02/2026 11:23:59 PM
* Transaction Amount: 20,000.00 INR
* Status: Pending
* Transaction Type: Deposit
* From: HelloPay UPI
* To: Casino

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Withdrawal amount of inr 5000 not received even after 11 days

Username < sent to the casino >

Withdrawal Amount 5000

Date 26/06/2026

Transaction id 3037675948

Hello @dafabet my username is manohar99496. I have done withdrawal of 5000 inr on 26/06/2026 and even though withdrawal is showing as successful but I haven't received my amount to my bank account despite after 10 days.

I am attaching my bank statement as proof of evidence.

I request @dafabet team to solve the issue immediately.

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I have been experiencing serious withdrawal issues

Hello AskGamblers Team and Dafabet ,

I am submitting this complaint regarding my Dafabet account because I have been experiencing serious withdrawal issues.

I have been a Dafabet customer for a long time, and my account is fully KYC verified. Despite this, my withdrawal requests are repeatedly being rejected or significantly delayed without any valid explanation. I currently have a balance of more than 350,000 in my account, and I am unable to withdraw my funds.

I have contacted Dafabet's live chat support numerous times, but the experience has been extremely disappointing. Most responses appear to be automated, and even when I am connected to a human agent, I receive generic replies that do not address my issue or provide any meaningful assistance. Despite repeated follow-ups, my issue remains unresolved.

I have attached all relevant evidence, including proof of my KYC verification screenshot.

I have seen that AskGamblers has successfully helped many players resolve similar disputes, which is why I am requesting your assistance. I kindly ask you to contact Dafabet on my behalf and help facilitate a fair and prompt resolution so that my withdrawals are processed without any further unnecessary delays.

For privacy reasons, I respectfully request that my Dafabet User ID is not displayed publicly on the complaint page. However, you may share it privately with Dafabet if it is necessary to investigate and resolve my complaint.

Thank you for your time and assistance. I sincerely hope for a fair, timely, and positive resolution.

Kind regards,

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Deposit issue on sport section

I did deposit on 4th june in morning approx 04:48 1000 inr it was gone pending
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All screenshot and screen recording are attached please have a look
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90h left

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Both my deposits not credited for more than 68 days

Hello Dafabet Team,

Username : < sent to the casino >

Full Name : Sourabh Chauhan

Date of Birth : 04/12/1998

My 2 deposits of 40,000 & 20,000 INR has not been credited yet.

Transactions Details 1:

Transaction Amount - 40000 INR

Transaction Id - 510928663

Transaction Date - 15/05/2026

UTR number - 650130564797

Transactions Details 2:

Transaction Amount - 20000 INR

Transaction Id - 507250645

Transaction Date - 26/04/2026

UTR number - 611664289394

Note - Deposit Payment Slip attached below

Issue With Dafabet Casino Explaination :

Its been more then 60 plus days i have been waiting for my deposit to be credited by Dafabet.

I have contacted Live Chat support and Live Call Support but they dont respond to me and end the chat manually on the Live chat.

On Support Call,

They always tell me same thing " As soon as possible it will be credited " but since last 2 months i am hearing same thing via Call Support by all the support team agents but my funds have still not been credited.

I hereby request Askgamblers to help me get back both my deposited amount as soon as possible.

I have attached The Live chat conversations below and also my deposit payment slip along with the UTR number of my payment.

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I am writing to lodge a formal complaint regarding the unnecessary delay in processing my withdrawal request.

My account details are as follows:

Username: < sent to the casino >

Date of Birth: < removed >

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