Complaint #2684 Dafabet Casino

2000 INR deposit not credited UTR 231642821195

By blaze099

2 months ago

I am filing this formal complaint against Dafabet regarding a deposit of 2000 INR made on March 28, 2026, at 11:16 PM IST. The transaction was completed successfully via UPI, and the funds were immediately debited from my bank account.

I have provided the UPI Reference ID (UTR) 231642821195 and the Transaction ID 500364093 to the support team multiple times.

Despite it being five days since the transfer, the funds have not been credited to my player balance.

Every time I contact their support via email or the follow-up channels, I receive the same scripted messages stating that they have yet to secure the payment or that it is under investigation.

I have shared all official bank receipts and screenshots showing the "Success" status.

Since the money has clearly left my account and the UTR is valid, there is no reason for this delay.

I request that AskGamblers mediate and help me get my funds credited or refunded.

Disputed Casino Dafabet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 week ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

1 week ago

Dear Valued Customer,

We hae reviewed your issue, please be informed that this transaction was unsuccessful.

If the amount has already been deducted from your bank account, we kindly ask you to follow up with your bank and allow time for them to complete the necessary verification process and determine whether the funds will be automatically reversed or settled.

Your patience and understanding.

Thanks,
Dafabet

Dafabet Casino

• Representative

1 week ago

Dear valued customer,

We sincerely understand your frustration. Please be advised that completing these checks may take some time. We highly appreciate your patience and will contact you once we have an update.

Thanks,
Dafabet

blaze099

2 weeks ago

Do not waste my time. One month has now passed. I have already explicitly confirmed multiple times that I have not received any refund, and I have already provided you with all the required proof and bank statements.
Your team has had more than enough time to verify the clear evidence and finalize the settlement. This extended delay is completely unacceptable.
AskGamblers Administration
Since Dafabet has failed to return my money after an entire month despite full proof being submitted, I request that AskGamblers officially mark this complaint as Unresolved and take appropriate action against the operator.
I expect my funds to be released immediately without further excuses.

Dafabet Casino Complaint Stats

Resolved 1274 / 1339

Avg. Amount $1,048

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

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Date & Time of Transaction: 27/05/2026. 08:13:32 PM

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1. Deposit Amount: INR 1000

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