Complaint #2684 Dafabet Casino

2000 INR deposit not credited UTR 231642821195

By blaze099

4 months ago

I am filing this formal complaint against Dafabet regarding a deposit of 2000 INR made on March 28, 2026, at 11:16 PM IST. The transaction was completed successfully via UPI, and the funds were immediately debited from my bank account.

I have provided the UPI Reference ID (UTR) 231642821195 and the Transaction ID 500364093 to the support team multiple times.

Despite it being five days since the transfer, the funds have not been credited to my player balance.

Every time I contact their support via email or the follow-up channels, I receive the same scripted messages stating that they have yet to secure the payment or that it is under investigation.

I have shared all official bank receipts and screenshots showing the "Success" status.

Since the money has clearly left my account and the UTR is valid, there is no reason for this delay.

I request that AskGamblers mediate and help me get my funds credited or refunded.

Disputed Casino Dafabet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

Dafabet Casino

• Representative

2 months ago

Dear Valued Customer,

We hae reviewed your issue, please be informed that this transaction was unsuccessful.

If the amount has already been deducted from your bank account, we kindly ask you to follow up with your bank and allow time for them to complete the necessary verification process and determine whether the funds will be automatically reversed or settled.

Your patience and understanding.

Thanks,
Dafabet

Dafabet Casino

• Representative

2 months ago

Dear valued customer,

We sincerely understand your frustration. Please be advised that completing these checks may take some time. We highly appreciate your patience and will contact you once we have an update.

Thanks,
Dafabet

blaze099

2 months ago

Do not waste my time. One month has now passed. I have already explicitly confirmed multiple times that I have not received any refund, and I have already provided you with all the required proof and bank statements.
Your team has had more than enough time to verify the clear evidence and finalize the settlement. This extended delay is completely unacceptable.
AskGamblers Administration
Since Dafabet has failed to return my money after an entire month despite full proof being submitted, I request that AskGamblers officially mark this complaint as Unresolved and take appropriate action against the operator.
I expect my funds to be released immediately without further excuses.

Dafabet Casino Complaint Stats

Resolved 1415 / 1479

Avg. Amount $1,101

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Despite multiple follow-ups with Dafa Sports customer support via live chat and email, I have only received delayed, generic, or unhelpful responses. No proper resolution has been provided to date.

I am providing all necessary details below

Transaction ID: 474854500

Transaction Date: 14/11/2025 11:03:58 AM

Transaction Amount: 6000.00

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UTR: 392250164422

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UTR : 394448438363

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UTR: 394056831202

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Status: Failed

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UTR: 512326915805

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Status: Pending

From: Warrantpay UPI to: Dafa Sports

UTR: 924472008499

Transaction ID: 489300790

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Transaction Amount: 500.00

Status: Failed

From: TopPay UPI to: Dafa Sports

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I ask for help with withdrawing my funds.
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Username: Harinandhan123

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Transaction ID: 524917527

Date & Time of Transaction: August 6, 2026 at 5:42:42 PM IST

I am submitting this complaint regarding an uncredited withdrawal from my Dafabet account (Harinandhan123).

On 6th August 2026 at 5:42 PM, I placed two separate, identical withdrawal requests for ₹35,000 INR each:

Transaction ID 1: 524917478 (Successfully credited)

Transaction ID 2: 524917527 (Status marked as "Successful," but funds never reached my bank account)

Although the system marks Transaction 524917527 as "Successful," the funds have not been credited to my bank account. As of today (12th August), it has been 6 calendar days (and 4 full working days excluding the weekend), exceeding Dafabet's processing timeline.

This is not the first time this has happened. Dafabet exhibits a recurring pattern where, whenever two identical withdrawal amounts are requested simultaneously, only one is credited while the second gets stuck/lost, despite showing as "Successful" on their portal.

I have reached out to customer support multiple times, but I keep getting generic automated responses without any concrete resolution or proof of transfer (such as a valid UTR number for bank tracing).

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I have been sending my documents for the last 2 weeks; they had verified and approved my account. When I placed another withdrawal, they asked me for documents again, which I sent them 5 days back.

I have received an email from dafabet itself that my documents have been merged and approved; however they are not approving my withdrawal.

I have made several queries regarding status of my withdrawal; they said my documents under validation, but I have received the email from dafabet itself about approval of my HLV documents.

I have attached screenshots of the pending withdrawal and email stating that my documents are merged and approved.

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I have sent my HLV documents multiple times.

< personal information removed >

PENDING WITHDRAWALS:

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Dafa Sports

GDPay Withdrawal

=======

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OW Sports

GDPay Withdrawal

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