Complaint #1934 Dafabet Casino

15000 deposit not credited after 2 days

By somen8436

8 months ago

Message on forum

I initiated a deposit of ₹ 15000/- on 21/11/2025 at 03:09 am IST (GMT + 5:30) via UPI QR payment method.

After that, at 03:10 am IST, I made the payment via UPI to the UPI id 9081216818@ptyes.

My payment UTR number is 532514185212.

I submitted the UTR number on the Dafabet website. After a few minutes, I saw that the transaction was pending. Then I uploaded the screenshot.

After around 2-3 hours, I saw that my transaction was still pending. I tried to create a new deposit request. But still the result was the same.

I contacted customer support. First, they told me to wait for some time, but after waiting for several hours, I again contacted them.

They told me that they have not received the funds. But I confirmed with my bank that the fund was credited to the recipient account, as this was a UPI transaction and the transaction was successful from my end.

After that, I contacted customer care several times and mentioned the transaction details.

Now they are repeatedly saying that they have not received the funds. They have said that they are confirming with their payment partner, but they are doing nothing. Every time they are saying the same thing, that "Another follow-up had been created and they have not received the funds".

This is not the first time that I have faced such an issue. Earlier same thing happened, and my fund was not credited for around one month. After raising a complaint on the Askgamblers website, my fund was credited immediately.

I am attaching my payment screenshot, bank statement details, conversation with customer support and screenshot of my cashier section in the Dafabet website.

Kindly help me, AskGamblers

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹15000

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

somen8436

7 months ago

I have received the fund in my gaming wallet. Thank you @Dafabet & @Askgamblers for your support. Please close this case now.

somen8436

7 months ago

Its been 3 weeks. Still my deposit was not processed. @Dafabet please resolve my issue

Dafabet Casino

• Representative

7 months ago

Dear Valued Customer,

Thank you for providing the additional statements regarding your case. We sincerely appreciate your cooperation. Please be assured that our team is actively reviewing the information and working diligently to resolve this matter. We will update you as soon as possible.

Thank you,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1364 / 1429

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Deposit of 10K INR not credited to the casino wallet

Dear AskGamblers Team and Dafabet Complaints Team,

I am writing to report a deposit of rupees 10k not deposited to the casino wallet.

On 11/06/2026, I made a separate deposit of 10,000 INR. The funds were successfully debited from my bank account, but the Dafabet cashier page continues to show the status as "in progress," and the money has not been added to my wallet. I have already attempted to resolve this through standard customer support channels without success.

Please link this to my ongoing case and review the details below:

Username: JERMYJOY77

Transaction ID: 516748243

Date & Time: 11/06/2026 at 06:08:18 AM

Amount: 10,000 INR

UTR Number: 060847842238

I have attached the successful bank transaction slip and the screenshot of the pending cashier page for this specific transaction.

Please validate this evidence alongside my open complaint and ensure the 10,000 INR is credited to my account.

Regards,

Jermi

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Dafabet Delaying My Verified Withdrawals 47000 INR

I am requesting AskGamblers' assistance regarding the unnecessary delay of my withdrawals from Dafabet.
On 26 July 2026, I placed the following withdrawal requests:
₹100,00 (Transaction ID: 523505058)
₹17,000 (Transaction ID: 523500005)
₹20,000 (Transaction ID: 523499975)
Total Pending Withdrawal: ₹47,000
Instead of processing my withdrawals, Dafabet requested additional KYC verification documents. I immediately complied and submitted every document they requested.
My account now clearly shows that my documents have been submitted and are currently under review. I have fully cooperated with all verification requirements.
Despite this, all three withdrawals remain pending and no estimated completion time has been provided.
I respect legitimate KYC procedures. However, once all requested documents have been submitted, players should not face unnecessary delays in receiving their own funds.
I kindly request AskGamblers to contact Dafabet and ask them to:
Complete my KYC verification without further delay.
Process all three pending withdrawals immediately after verification.
Explain the reason for the continued delay if any additional review is still required.
I have acted in good faith, provided all requested documents promptly, and I am simply requesting the release of my legitimate funds.
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Withdrawal disabled Error Code 310

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Deposit successful but not credited in my dafa account

Missing USDT Deposit Not Credited - ID: < username removed > - TxID: 522223950

Respected team,

I am writing regarding a deposit that has not been credited to my account despite the transaction being confirmed on-chain.

Account Details

- Dafabet ID: < username removed >

- Deposit Method: GDpay USDT ERC20

Transaction Details

- Deposit Transaction ID: 522223950

- Amount: 88,033 INR / 915.56 USDT

- Blockchain: Ethereum ERC20

- Transaction Hash: 0x60e7d8b9aaa7de857cd8b5d72210aa7dacd9810337c379e7e60e1e62d16fdd52-

- Time of Deposit: 16 july 2026 and 7 :32 pm

- Status: Confirmed on blockchain

It has been more than 96 hours since I made this deposit. I have contacted support multiple times but keep receiving the same response that "deposit is in process" with no resolution or timeline.

The funds have already left my wallet and the transaction is confirmed. Please escalate this to your payments/finance team and manually credit the amount of 915.56 USDT to my Dafabet ID: < username removed > immediately.

Attachments

1. Screenshot of successful payment from GDpay

2. Screenshot of Dafabet support replies

I request an urgent update on this matter with a resolution ETA. This is a significant amount and the delay is unacceptable.

Thank you for your immediate attention.

Regards,

< personal information removed >

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Withdrawal is taking too much time and account verification is delayed

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They asked me to upload account verification documents, which I did on 23rd July itself, but still more than 48 hours have passed; it's showing under review only.

Their time frame for checking documents is 48 hours, and I waited that time, and after that I am contacting the AskGamblers team to help out me in this matter.

I would like to tell you that I am a silver vip level customer, but still I am facing this issue, so AskGamblers team, please intervene here and help me get my account verified and my withdrawal processed as soon as possible.

Their email team is not responding to my emails

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It’s been more than 10 days; I have not received withdrawal amount of 1 lak inr… Whenever I ask there is no proper response; they are saying like it’s already been successful and providing the transaction I’d as: 619117089575.

There is no amount credited with this ID till date.

Below are the withdrawal details:

Transaction Id 521279594

Transaction Date 10/07/2026 09:38:20 AM

Transaction Amount 100000.00

Status Successful

Transaction UTR Number 619117089575

Transaction Type Withdrawal

From Dafa Sports

To Local Bank Transfer

Also, I am attaching bank statement here. Please get me a resolution on this.

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