15000 deposit not credited after 2 days
I initiated a deposit of ₹ 15000/- on 21/11/2025 at 03:09 am IST (GMT + 5:30) via UPI QR payment method.
After that, at 03:10 am IST, I made the payment via UPI to the UPI id 9081216818@ptyes.
My payment UTR number is 532514185212.
I submitted the UTR number on the Dafabet website. After a few minutes, I saw that the transaction was pending. Then I uploaded the screenshot.
After around 2-3 hours, I saw that my transaction was still pending. I tried to create a new deposit request. But still the result was the same.
I contacted customer support. First, they told me to wait for some time, but after waiting for several hours, I again contacted them.
They told me that they have not received the funds. But I confirmed with my bank that the fund was credited to the recipient account, as this was a UPI transaction and the transaction was successful from my end.
After that, I contacted customer care several times and mentioned the transaction details.
Now they are repeatedly saying that they have not received the funds. They have said that they are confirming with their payment partner, but they are doing nothing. Every time they are saying the same thing, that "Another follow-up had been created and they have not received the funds".
This is not the first time that I have faced such an issue. Earlier same thing happened, and my fund was not credited for around one month. After raising a complaint on the Askgamblers website, my fund was credited immediately.
I am attaching my payment screenshot, bank statement details, conversation with customer support and screenshot of my cashier section in the Dafabet website.
Kindly help me, AskGamblers