Transaction Details:
1st Deposit
Amount: ₹10,000
Transaction ID: 516610662
Date: 10/06/2026
2nd Deposit
Amount: ₹3,400
Transaction ID: 517286262
Date: 14/06/2026
Both transactions were successfully processed by my bank, and the funds were deducted from my account. However, the amounts have not been credited to my gaming wallet.
Furthermore, the cashier page still shows both transactions as Pending, even after several days. The funds are neither available in my wallet nor returned to my bank account.
I have contacted customer support and live chat multiple times, but they continue to provide the same standard response without giving any clear explanation, update, or resolution timeline. Despite repeated follow-ups, the issue remains unresolved.
As of today, a total amount of ₹13,400 is being withheld, and I have received no meaningful assistance from the casino.
I kindly request AskGamblers to intervene and help resolve this matter.
Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.
I have cooperated fully and provided all requested evidence. Please take responsibility for further coordination with your payment provider and provide me with a concrete update and resolution instead of directing me back to my bank again.
I expect this matter to be properly investigated and resolved without any further delay.
Therefore, repeatedly asking me to contact my bank does not resolve the issue. Your previous response specifically stated that if the funds were not returned after the stated period, I could provide my bank statement so that you could further review the case with your payment provider. I have now provided exactly what was requested.
Please be advised that our payment partner has confirmed that the funds have not been received. If the amount has already been debited from your bank account, we kindly recommend contacting your bank directly to request a reversal or refund of the transaction.
Thanks,
Dafabet
Dafabet Casino Complaint Stats
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