Complaint #2624 Dafabet Casino

10000 Not credited

By Harish373

6 months ago

This is my personal complaint for my own Dafabet account. I am the registered account holder (no third-party involvement).

- Username: Bharathchow18
- Registered email at Dafabet: [Harishchowdary7680@gmail.com

On March 8, 2026 (~08:12 AM IST / Dafabet internal timestamp 18:41:50 IST), I made a successful UPI deposit of ₹10,000 (internal Transaction ID 4966715275).

- UPI details: UTR 58266626767943438, paid to pnbkhan1@ibl (Eyasin Miah).
- PhonePe support + Punjab National Bank confirmed funds were successfully deposited to the recipient's PNB account (ending ...71) on March 8, 18:42:36 IST. Eyasin Miah verified receipt in their bank statement. Full PhonePe chat transcript attached.

Dafabet support replies repeatedly say "yet to secure the amount", "in progress", or "monitor Cashier" — no credit to my wallet after 10+ days, despite funds reaching their designated agent/vendor per bank confirmation.

Attachments include:
- Original PhonePe UPI success screenshot.
- Full PhonePe support chats (March 15, including bank confirmation).

I request immediate crediting of ₹10,000 to my wallet or a full refund/explanation. Funds are confirmed received on Dafabet's side — this is a crediting delay.

Thank you for mediating.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹10000

Discussion

AskGamblers

• Support Team

6 months ago

Dear @Harish373,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

6 months ago

Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Harish373

6 months ago

Thank you for locating my account and reviewing the case.

To recap:
- Deposit: ₹10,000 via UPI on March 8, 2026 (~08:12 AM IST, your internal ref 18:41:50 IST, Transaction ID 4966715275).
- UTR: 58266626767943438
- Paid to: pnbkhan1@ibl (Eyasin Miah)
- PhonePe + Punjab National Bank confirmed successful deposit to recipient's PNB account (ending ...71) on March 8, 18:42:36 IST. Eyasin Miah verified receipt in bank statement (full chat transcript attached).
- Multiple support replies: "yet to secure the amount" — no credit to wallet (Bharathchow18) after 11+ days.

Funds reached your designated agent per bank verification — please check with payment team/agent and credit immediately. Attachments include original UPI screenshot and PhonePe chats with bank confirmation.

Looking forward to your update and resolution soon.

Thank you.

Dafabet Casino

• Representative

6 months ago

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1471 / 1544

Avg. Amount $1,111

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 868 out of 909 complaints in this category have been resolved.

This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

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40000 INR Deposit missing for 27 days

I am submitting this complaint regarding an unresolved deposit on my Dafabet account.

Username: TAIBAR677
Dafabet Transaction ID: 527446410
Deposit amount: INR 40,000
Deposit date: 31/08/2026
Payment method: USDT (TRON TRC20)
Amount transferred: 419.618495 USDT
Blockchain TXID: 0180187683f48b153f8063c244fb853fdc13009ad392a3ac351142fe3491439d

The cryptocurrency transaction was successfully completed and confirmed on the TRON blockchain on 31 August 2026. However, the corresponding INR 40,000 deposit has still not been credited to my Dafabet account.

It has now been approximately 27 days since the transaction.

I have contacted Dafabet support multiple times during this period and provided the transaction information necessary to verify the payment. The matter has also been referred to their relevant team for review, but despite the considerable amount of time that has passed, the funds have still not been credited and I have not received a substantive resolution explaining what happened to the confirmed payment.

This is not a recently reported transaction for which I am simply waiting for an initial response. The deposit has remained unresolved since 31 August 2026, despite repeated attempts to resolve the matter directly with the casino.

The blockchain transaction is publicly verifiable as SUCCESSFUL and CONFIRMED. I can provide the transaction history, blockchain confirmation and my correspondence with Dafabet if required.

I am asking Dafabet to manually investigate Transaction ID 527446410, locate the confirmed USDT payment and either credit the corresponding INR 40,000 to my account or provide an appropriate resolution for the funds.

I would appreciate AskGamblers' assistance because almost four weeks have now passed without a resolution.

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I am using dafabet acc from a long time
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Transaction ID: 528903369
UTR: 138710482666
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Missing: ₹26,000

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I kindly request your assistance regarding my 100,000 INR withdrawal from Dafabet Casino, which has not been credited to my bank account since 14/09/2026, despite being marked as successful.

Transaction ID: 529043295
Amount: 100,000 INR
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Approved: 14/09/2026 at 16:45:40 IST
Status: Successful
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I contacted my bank regarding the UTR, and they informed me that UTR 759034711057 could not be traced in their system.

Dafabet requested my bank statement for verification, which I provided in PDF format. I also provided an updated statement covering the period from 10/09/2026 until the current date to ensure all relevant transactions were included.

However, despite providing the requested documents, I continue to receive generic responses and repeated requests for the same bank statement, without receiving a clear update regarding the actual status of the payment.

I have fully cooperated with
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I would appreciate it if Dafabet could provide a clear update regarding the payment and UTR, or resolve the withdrawal if the funds were not successfully received by my bank.

I'm also attaching my bank statement with this complaint for verification. The statement covers the relevant period and confirms that the 100,000 INR withdrawal has not been credited to my account.

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