Complaint #2624 Dafabet Casino

10000 Not credited

By Harish373

4 months ago

This is my personal complaint for my own Dafabet account. I am the registered account holder (no third-party involvement).

- Username: Bharathchow18
- Registered email at Dafabet: [Harishchowdary7680@gmail.com

On March 8, 2026 (~08:12 AM IST / Dafabet internal timestamp 18:41:50 IST), I made a successful UPI deposit of ₹10,000 (internal Transaction ID 4966715275).

- UPI details: UTR 58266626767943438, paid to pnbkhan1@ibl (Eyasin Miah).
- PhonePe support + Punjab National Bank confirmed funds were successfully deposited to the recipient's PNB account (ending ...71) on March 8, 18:42:36 IST. Eyasin Miah verified receipt in their bank statement. Full PhonePe chat transcript attached.

Dafabet support replies repeatedly say "yet to secure the amount", "in progress", or "monitor Cashier" — no credit to my wallet after 10+ days, despite funds reaching their designated agent/vendor per bank confirmation.

Attachments include:
- Original PhonePe UPI success screenshot.
- Full PhonePe support chats (March 15, including bank confirmation).

I request immediate crediting of ₹10,000 to my wallet or a full refund/explanation. Funds are confirmed received on Dafabet's side — this is a crediting delay.

Thank you for mediating.

Disputed Casino Dafabet Casino

Reason Amount not credited

Amount ₹10000

Discussion

AskGamblers

• Support Team

4 months ago

Dear @Harish373,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino

• Representative

4 months ago

Dear valued customer,

We can confirm that your deposit has been completed and the funds are in your account.
We still encourage you to contact our Customer Support department about these issues.

Thanks,
Dafabet

Harish373

4 months ago

Thank you for locating my account and reviewing the case.

To recap:
- Deposit: ₹10,000 via UPI on March 8, 2026 (~08:12 AM IST, your internal ref 18:41:50 IST, Transaction ID 4966715275).
- UTR: 58266626767943438
- Paid to: pnbkhan1@ibl (Eyasin Miah)
- PhonePe + Punjab National Bank confirmed successful deposit to recipient's PNB account (ending ...71) on March 8, 18:42:36 IST. Eyasin Miah verified receipt in bank statement (full chat transcript attached).
- Multiple support replies: "yet to secure the amount" — no credit to wallet (Bharathchow18) after 11+ days.

Funds reached your designated agent per bank verification — please check with payment team/agent and credit immediately. Attachments include original UPI screenshot and PhonePe chats with bank confirmation.

Looking forward to your update and resolution soon.

Thank you.

Dafabet Casino

• Representative

4 months ago

Dear valued customer,

We have located your account and we are already looking into your case.

We will get back to you the soonest.

Thanks,
Dafabet

Dafabet Casino Complaint Stats

Resolved 1364 / 1429

Avg. Amount $1,104

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

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Deposit of 10K INR not credited to the casino wallet

Dear AskGamblers Team and Dafabet Complaints Team,

I am writing to report a deposit of rupees 10k not deposited to the casino wallet.

On 11/06/2026, I made a separate deposit of 10,000 INR. The funds were successfully debited from my bank account, but the Dafabet cashier page continues to show the status as "in progress," and the money has not been added to my wallet. I have already attempted to resolve this through standard customer support channels without success.

Please link this to my ongoing case and review the details below:

Username: JERMYJOY77

Transaction ID: 516748243

Date & Time: 11/06/2026 at 06:08:18 AM

Amount: 10,000 INR

UTR Number: 060847842238

I have attached the successful bank transaction slip and the screenshot of the pending cashier page for this specific transaction.

Please validate this evidence alongside my open complaint and ensure the 10,000 INR is credited to my account.

Regards,

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Withdrawal disabled Error Code 310

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Deposit successful but not credited in my dafa account

Missing USDT Deposit Not Credited - ID: < username removed > - TxID: 522223950

Respected team,

I am writing regarding a deposit that has not been credited to my account despite the transaction being confirmed on-chain.

Account Details

- Dafabet ID: < username removed >

- Deposit Method: GDpay USDT ERC20

Transaction Details

- Deposit Transaction ID: 522223950

- Amount: 88,033 INR / 915.56 USDT

- Blockchain: Ethereum ERC20

- Transaction Hash: 0x60e7d8b9aaa7de857cd8b5d72210aa7dacd9810337c379e7e60e1e62d16fdd52-

- Time of Deposit: 16 july 2026 and 7 :32 pm

- Status: Confirmed on blockchain

It has been more than 96 hours since I made this deposit. I have contacted support multiple times but keep receiving the same response that "deposit is in process" with no resolution or timeline.

The funds have already left my wallet and the transaction is confirmed. Please escalate this to your payments/finance team and manually credit the amount of 915.56 USDT to my Dafabet ID: < username removed > immediately.

Attachments

1. Screenshot of successful payment from GDpay

2. Screenshot of Dafabet support replies

I request an urgent update on this matter with a resolution ETA. This is a significant amount and the delay is unacceptable.

Thank you for your immediate attention.

Regards,

< personal information removed >

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They asked me to upload account verification documents, which I did on 23rd July itself, but still more than 48 hours have passed; it's showing under review only.

Their time frame for checking documents is 48 hours, and I waited that time, and after that I am contacting the AskGamblers team to help out me in this matter.

I would like to tell you that I am a silver vip level customer, but still I am facing this issue, so AskGamblers team, please intervene here and help me get my account verified and my withdrawal processed as soon as possible.

Their email team is not responding to my emails

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Withdrawal amount not received from dafabet for more than 10 days

It’s been more than 10 days; I have not received withdrawal amount of 1 lak inr… Whenever I ask there is no proper response; they are saying like it’s already been successful and providing the transaction I’d as: 619117089575.

There is no amount credited with this ID till date.

Below are the withdrawal details:

Transaction Id 521279594

Transaction Date 10/07/2026 09:38:20 AM

Transaction Amount 100000.00

Status Successful

Transaction UTR Number 619117089575

Transaction Type Withdrawal

From Dafa Sports

To Local Bank Transfer

Also, I am attaching bank statement here. Please get me a resolution on this.

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