Mark all as read

Settings

Notifications
Casino Complaints

10000 Dafabet withdrawal marked processed on March 7 2025 but not credited to bank account


8 months ago
Hello AskGamblers Team,

I am raising this complaint regarding a long-pending Dafabet withdrawal of ₹10,000 made on 07/03/2025 06:27:52 AM. The withdrawal was marked as "Successful" by Dafabet, but even after several months, the funds were never credited to my bank account.

I contacted Dafabet customer support over 100 times in the past year through live chat and email, but I never received a proper resolution or even a UTR/reference number for tracking. I eventually assumed the amount was lost or denied, and gave up.

However, recently I faced a similar issue with a ₹20,800 withdrawal from Dafabet which was also marked as processed but not credited. This time, I raised a complaint through AskGamblers, and thanks to your platform, the issue was resolved within 2 days and the funds were successfully re-credited to my Dafabet wallet.

Encouraged by that result, I am now requesting your help with this older ₹10,000 case. I still have all the necessary proofs:
- Date of withdrawal: March 7, 2025
- Amount: ₹10,000
- Transaction ID : 423297034
- Status: Successful (but no UTR shared)
- Bank statement showing no credit
- Screenshots and chat history with Dafabet team

I will upload all evidence once the complaint is accepted. Kindly take this up with Dafabet and help me get the rightful resolution like last time.

Thank you once again for your support.

Regards,
pratap07
Disputed Casino Dafabet Casino
Amount ₹10000

Discussion

User name

Dear @pratap07,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Dafabet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear customer,

Please share your bank statement from your registered State Bank of India account ending in 3420, dated from March 7, 2025 until today in PDF format.
Once received, we will immediately check again your inquiry.

Thanks,
Dafabet
User name

Dear Dafabet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your statements. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
Dear Valued Customer,

Please be advised that our Customer Support team has reconfirmed that your withdrawal has already been updated multiple times. At this stage, there are no further changes pending on our end.

We kindly ask for your understanding regarding this matter.

Thanks,
Dafabet.

Dafabet Casino Complaint Stats

Resolved 1477 / 1550
Avg. Amount $1,138
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

Dafabet Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 873 out of 914 complaints in this category have been resolved.
This operator's average complaint duration is 10 days, while the average duration across all operators is 8 days.

Dafabet Casino Complaints

See all complaints for this casino
Account restricted and later documents are verified but still account not reopened
My Dafabet account was restricted on 19 August 2026, and I was asked to provide identification and proof of address.

I fully cooperated and submitted all documents requested by Dafabet. I first submitted my Voter ID and proof of address. Dafabet later specifically requested a passport or driving licence, so I obtained and submitted my passport together with proof of address.

Dafabet subsequently requested another type of proof of address. I provided a recent HP Gas invoice showing my name and address, as well as my recent bank statement.

My account is restricted, so I was unable to upload documents through MyAccount and therefore submitted the documents by email as instructed by Dafabet.

I have repeatedly followed up with Dafabet regarding the account reopening. I have received multiple responses stating that my concern has been forwarded to the relevant team and that I need to wait.

Most importantly, Dafabet has now explicitly confirmed in writing that my uploaded document was “accepted and verified.” However, my account is still not reopened, and I have not received a clear explanation of what is still pending or a final decision regarding my account.

I have been waiting since 19 August 2026 and have fully cooperated with every verification request.

I am requesting AskGamblers’ assistance in obtaining a clear final decision from Dafabet regarding the reopening of my account and access to my funds.

I have attached the relevant email correspondence as evidence, with sensitive government-document information appropriately blurred.
Status solved Resolved
₹4,700,000