Complaint #1589 Dafabet Casino

1 lakh of withdrawal is not received in bank account

By Mohammad sumeer S.

1 year ago

I processed three separate withdrawals from my casino account on 28/04/2025, 29/04/2025, 30/04/2025. While two withdrawals were successfully credited to my bank account, one remains missing. And the transaction shows successful in the cashier page but the amount is not credited to my bank account. The casino has not provided clarity on which specific transaction failed or why, and support responses have been unhelpful.

I contacted dafabet customer support and provided them with the details of all three withdrawals. I asked them to identify which transaction failed and to trace it. They have been unhelpful, providing only generic responses like "wait longer" without offering any concrete assistance or providing transaction details like a UTR number.

Below are the details of all three withdrawals for your reference:

Withdrawal 1: Transaction ID - 437150380 , Amount: ₹[100,000], Date: [28/04/2025]

Withdrawal 2: Transaction ID - 437298858 , Amount: ₹[100,000], Date: [29/04/2025]

Withdrawal 3: Transaction ID - 437508818 , Amount: ₹[100,000], Date: [30/04/2025]

Two withdrawals ₹[97,000] UTR No. 512123380668 and ₹[97,000] UTR No. 512411502165 arrived in my bank account after cutting net fee. 3%.
1st withdrawal is arrived on 01/05/2025 UTR No. 512123380668 and the 2nd one is arrived on 04/05/2025 UTR No. 512411502165, which you can see in my bank statement.

I have attached the following evidence:

A screenshot of my withdrawal history in the casino account showing all three transactions.

A screenshot of my bank statement showing the two transactions that arrived, proving one is missing.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹100000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @Mosukh,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory. Upon the casino's terms, it's the player's responsibility to secure their credentials and access to their devices.

6.1 In order to protect your funds and personal information, as a Registered Customer, you will be presented with a username and password ( " Account Access Information " ) which is for your personal use only. It is your responsibility to ensure that the Account Access Information remains confidential at all times and you shall be fully responsible for any misuse and/or unauthorised disclosure of Account Access Information to any third party. If you are concerned that your Account Access Information has been made available, its security has been compromised or has been accessed by any third party without your knowledge or consent, you should forthwith notify Us immediately whereupon new Account Access Information may be provided by Us to you. Any Bets or requests made online where the correct Account Access Information has been used will be considered valid and binding to you and Us. Only after your notification to Us that your Account Access Information has been compromised and Us suspending the Account will Bets or requests made online with the Account Access Information be deemed void.

Upon everything stated, we can only Reject the complaint due to the fact that the disputed amount does not exist anymore.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

1 year ago

Dear valued customer,

We can confirm that your account was active all this period.
It is reminded that players are responsible for their account and personal information, such as username and password, and must not share them with others.

Thanks,
Dafabet

Mosukh

• India

1 year ago

My withdrawal amount was credited to my betting wallet after a delay of nearly four months. However, upon checking my account, I was shocked to find that the entire balance was lost because bets were placed without my knowledge or consent.

I would like to state clearly that:
• I have never shared my login details with anyone.
• I was waiting for my withdrawal for four months and had no intention of placing any further bets.
• The timing of the bet placement immediately after the delayed withdrawal strongly raises suspicion.

This situation leads me to believe that the unauthorized bets may have been placed from your end or due to some internal issue. I request you to:
1. Provide me with a detailed transaction and login history of my account for the period in question.
2. Investigate how these bets were placed without my authorization.
3. Refund the lost amount at the earliest, as this is clearly not my fault.

AskGamblers

• Support Team

1 year ago

Dear @Mosukh,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1452 / 1517

Avg. Amount $1,121

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Dafabet Casino Complaints

See all complaints for this casino

Withdrawal not credited despite successful processing

Hello AskGamblers Team,

I am facing an issue with my Dafabet withdrawal of ₹58,300.

Username: VIJAYKUMAR0877

Transaction ID: 527449404

Withdrawal Date: 31/08/2026

Dafabet marked the withdrawal as Successful on 31/08/2026 at 15:48:56 IST, but the amount has not been credited to my bank account. It's been almost 9 days since I've been getting the same generic response from Dafabet CS, and days are passing without an update.

I contacted Dafabet several times and provided the bank statement they requested. I also checked with my bank, but the transaction/UTR is not traceable, and no credit has been received.

Dafabet has informed me that the issue is being checked by their Payments Team, but I am still waiting for the withdrawal amount.

I have attached the bank statement as proof.

Please help me resolve this issue and get my ₹58,300 credited.

Thank you.

90h left

₹58,300

Keeps declining my withdrawals despite completed verification

Dafabet Username:< sent to the casino >

Current Balance: INR 85,930.01

I am submitting this complaint because I have been unable to successfully withdraw my funds from Dafabet despite completing the requested account verification.

My first withdrawal attempt for INR 30,000 was made on 19 August 2026 under Transaction ID 526312765. This withdrawal was declined.

I subsequently completed Dafabet's verification requirements and submitted the requested documents. My documents have now been officially approved, and my account is shown as Verified. The Documents section specifically confirms: “Documents verified – Your document(s) have been approved.”

Despite completing verification, the withdrawal problem has not been resolved.

On 7 September 2026, I attempted to withdraw my available balance of INR 85,930 again. Two separate withdrawal requests were submitted:

Transaction ID 528315149 – INR 85,930 – Declined

Transaction ID 528317991 – INR 85,930 – Declined

Therefore, I have now had withdrawal requests declined both before and after completing the requested verification.

I contacted Dafabet Live Chat regarding the latest rejected withdrawal. The representative checked my account and escalated the matter to the relevant team. I was told that I would be contacted through my registered email address once they receive further information. However, I have still not received a solution that allows me to withdraw my funds.

At this point, my account is verified, my documents are approved, and I have an available balance of INR 85,930.01, yet my withdrawal requests continue to be declined.

I have fully cooperated with Dafabet's verification requirements and I am ready to provide any additional information or documentation genuinely required to resolve the issue.

I respectfully request AskGamblers' assistance in contacting Dafabet and determining why my withdrawals remain restricted despite successful verification, and in helping me withdraw my available balance.

I am attaching supporting evidence showing:

My Dafabet Documents page confirming that my documents have been approved and my account is verified.

My Transaction History showing the declined withdrawal attempts, including the two latest INR 85,930 withdrawals.

My conversation with Dafabet Live Chat showing that I contacted support regarding the withdrawal issue and that the matter was escalated for further review.

82h left

₹85,930

Withdrawal not credited 8000

Dear Support Team,

I am writing to raise a complaint regarding a withdrawal transaction where the amount has not been credited to my bank account.

Transaction Details:

Transaction ID: 527365615
Transaction Date: 30/08/2026, 03:00:37 PM
Transaction Amount: ₹8,000.00
Status: Successful
UTR Number: 948521025896
Transaction Type: Withdrawal
From: Common Wallet
To: Local Bank Transfer

Although the transaction status shows Successful, the amount of ₹8,000 has not been credited to my bank account.

Please investigate this transaction using the above UTR number and arrange for the amount to be credited at the earliest. Kindly also provide an update on the status and resolution of my complaint.

Pw of attachment: < password removed >

Thank you.

91h left

₹8,000

Verification pending for 10 days

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹1,52,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

86h left

₹152,000

Withdrawal of INR 40000 has not been credited for a long time

Hi @dafabet team

I withdrew Rs 40000 on 18th August.

The withdrawal was successfully processed but has not been credited to my bank account.

17 working days have already passed, but the amount has still not been credited to my bank account.

Please check with the payment partners and please credit the amount to my bank account.

Transaction ID in Dafabet: 526211119

Resolved

₹40,000

Deposit not credited

Dear AskGamblers Team,

I would like to raise a complaint regarding a cryptocurrency deposit made to my Dafabet account under the username khan3300.

I made a deposit of ₹27,500, corresponding to 288 USDT. The cryptocurrency transfer was successfully completed from my wallet, and the transaction is also confirmed on the TRON blockchain.

According to the blockchain transaction details:

Amount: 288 USDT
Network: TRON
Transaction Hash: d8ba95b58847682860858cab7f5b1ee4d2ef444a428b3783930ec38a47b9ad16
Status: Successful / Confirmed
Block: 85811294

The blockchain screenshot clearly shows the transfer of 288 USDT to the receiving address.

My wallet also shows the transaction as Successful, confirming that the funds were sent successfully.

However, Dafabet has not credited the deposit to my account. The Dafabet transaction page currently shows the deposit as Pending.

I have attached screenshots showing:

The Dafabet deposit marked as Pending.
My wallet showing the 288 USDT transfer as Successful.

TRONSCAN showing the transaction as Successful and Confirmed.

The blockchain transaction details showing the amount and receiving address.

I respectfully request that Dafabet investigate the transaction using the provided transaction hash and credit the deposit to my account, or provide a clear explanation for why the confirmed blockchain payment has not been credited.

I am providing the complete transaction hash so Dafabet can independently verify the transaction on the TRON blockchain.

I request AskGamblers to assist me in resolving this matter with Dafabet.

Thank you.

8h left

$288

Deposit amount not credited my dafa account 8 days over still not received

Sir I deposited 20001 rupees. I still have not received my Dafabet account. Please clear the issue. I have clear screenshot also. I chatted with customer support team but no use and send mail also but still not received my money. I deposited the amount 24 August 8 days over still have not received my money. I uploaded the screenshot on the cashier page also. Please clear payment issue. Thank you

86h left

₹20,001

Withdrawal amount not credited

I have a withdrawal issue with dafabet.

The withdrawal of INR 34,000 happened via a split payment of INR 8000, INR 8000, INR 6000 and INR 12,000.

But INR 12,000 has never came to the bank. I have checked with my bank with the UTR number provided by dafabet but bank has informed that the payment has not received.

I have escalated this to dafabet team and they have informed to share the bank statement which I have shared thrice to them but no response after that.

Kindly help with the solution.

Resolved

₹12,000

Deposit not credited since January 10th 16500 INR

I am submitting this complaint regarding a 16500 INR deposit made to my Dafabet account on 10 January 2026.

The amount was successfully debited from my payment account, but it has never been credited to my Dafabet wallet.

I have contacted Dafabet customer support regarding this issue and have provided the relevant transaction details and payment proof.

Dafabet has not credited the amount to my wallet, and I am requesting that the payment be properly investigated by their payment and finance team.

I am requesting that Dafabet trace this transaction and either credit the 16500 INR to my Dafabet wallet or return the money to the original payment source.

I can provide proof of the successful transaction and any relevant correspondence with Dafabet.

I have already waited for several months, and I am requesting assistance in getting this matter resolved.

Username - kunalchoundiye

Date of birth - <removed>

UTR - 601081229653

Transaction ID - 485042728

Transaction Date - 10-01-2026

Transaction Time - 05-08-19 PM

Deposit Amount - INR 16500

Payment Method- Jupay UPI

Receiver UPI Name- Dhinesh Babu

Receiver UPI ID- 8925239405-u77c@ybl

Resolved

₹16,500

Deposit not credited 21000 INR since January 6th

I am submitting this complaint regarding a 21000 INR deposit made to my Dafabet account on 6 January 2026.

The amount was successfully debited from my bank account but it has never been credited to my Dafabet wallet.

I have contacted Dafabet customer support multiple times regarding this issue. I have also contacted them by email and provided the relevant transaction details and payment proof.

Dafabet keeps telling me that the amount is under validation and that I should wait. They have stated that once the validation is completed, the amount will automatically be credited to my wallet.

The deposit was made on 6 January 2026, and it has now been nearly eight months without the money being credited or a clear explanation of why the validation is still pending.

I am requesting that Dafabet investigate this payment with their payment and finance team and either credit the 21000 INR to my Dafabet wallet or return the money to the original payment source.

I have already waited for several months and I am requesting assistance in getting this matter resolved.

Ticket - 777236

Username-meanuuu

Transaction ID: 484212656

Transaction Date: 06-01-2026

Transaction Time: 10-02-03-PM

Deposit amount: INR 21000

Payment to HTPay Banking

Payment sent via UPI (Paytm)

Receiver UPI ID: ppqr01mjchjm@iob

Receiver Name: Anuj Lodwal

UTR: 696932146428

10h left

₹21,000