Complaint #1589 Dafabet Casino

1 lakh of withdrawal is not received in bank account

By Mohammad sumeer S.

9 months ago

I processed three separate withdrawals from my casino account on 28/04/2025, 29/04/2025, 30/04/2025. While two withdrawals were successfully credited to my bank account, one remains missing. And the transaction shows successful in the cashier page but the amount is not credited to my bank account. The casino has not provided clarity on which specific transaction failed or why, and support responses have been unhelpful.

I contacted dafabet customer support and provided them with the details of all three withdrawals. I asked them to identify which transaction failed and to trace it. They have been unhelpful, providing only generic responses like "wait longer" without offering any concrete assistance or providing transaction details like a UTR number.

Below are the details of all three withdrawals for your reference:

Withdrawal 1: Transaction ID - 437150380 , Amount: ₹[100,000], Date: [28/04/2025]

Withdrawal 2: Transaction ID - 437298858 , Amount: ₹[100,000], Date: [29/04/2025]

Withdrawal 3: Transaction ID - 437508818 , Amount: ₹[100,000], Date: [30/04/2025]

Two withdrawals ₹[97,000] UTR No. 512123380668 and ₹[97,000] UTR No. 512411502165 arrived in my bank account after cutting net fee. 3%.
1st withdrawal is arrived on 01/05/2025 UTR No. 512123380668 and the 2nd one is arrived on 04/05/2025 UTR No. 512411502165, which you can see in my bank statement.

I have attached the following evidence:

A screenshot of my withdrawal history in the casino account showing all three transactions.

A screenshot of my bank statement showing the two transactions that arrived, proving one is missing.

Disputed Casino Dafabet Casino

Reason Delayed payment

Amount ₹100000

Discussion

AskGamblers

• Support Team

9 months ago

Dear @Mosukh,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory. Upon the casino's terms, it's the player's responsibility to secure their credentials and access to their devices.

6.1 In order to protect your funds and personal information, as a Registered Customer, you will be presented with a username and password ( " Account Access Information " ) which is for your personal use only. It is your responsibility to ensure that the Account Access Information remains confidential at all times and you shall be fully responsible for any misuse and/or unauthorised disclosure of Account Access Information to any third party. If you are concerned that your Account Access Information has been made available, its security has been compromised or has been accessed by any third party without your knowledge or consent, you should forthwith notify Us immediately whereupon new Account Access Information may be provided by Us to you. Any Bets or requests made online where the correct Account Access Information has been used will be considered valid and binding to you and Us. Only after your notification to Us that your Account Access Information has been compromised and Us suspending the Account will Bets or requests made online with the Account Access Information be deemed void.

Upon everything stated, we can only Reject the complaint due to the fact that the disputed amount does not exist anymore.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Dafabet Casino

• Representative

9 months ago

Dear valued customer,

We can confirm that your account was active all this period.
It is reminded that players are responsible for their account and personal information, such as username and password, and must not share them with others.

Thanks,
Dafabet

Mosukh

• India

9 months ago

My withdrawal amount was credited to my betting wallet after a delay of nearly four months. However, upon checking my account, I was shocked to find that the entire balance was lost because bets were placed without my knowledge or consent.

I would like to state clearly that:
• I have never shared my login details with anyone.
• I was waiting for my withdrawal for four months and had no intention of placing any further bets.
• The timing of the bet placement immediately after the delayed withdrawal strongly raises suspicion.

This situation leads me to believe that the unauthorized bets may have been placed from your end or due to some internal issue. I request you to:
1. Provide me with a detailed transaction and login history of my account for the period in question.
2. Investigate how these bets were placed without my authorization.
3. Refund the lost amount at the earliest, as this is clearly not my fault.

AskGamblers

• Support Team

9 months ago

Dear @Mosukh,

The AskGamblers Complaint Team is kindly asking you to update your complaint and clarify whether you have cancelled your payment and played off your funds. Please note that in case you fail to respond within the given timeframe we will consider your case rejected and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dafabet Casino Complaint Stats

Resolved 1275 / 1340

Avg. Amount $1,049

Avg. Complaint Duration 8 days

Avg. Response Time 1 day

Dafabet Casino Complaints

See all complaints for this casino

Dafabet delaying withdrawal even after completing veriifcation

Hi Ask gambler's team,

My earlier complaints were rejected because of gap in your understanding of my problem. Please read the issue in detail below.

Dafabet blocked my withdrawals 10 days back and asked for pan and photo with pan for verification.

I have provided all the necessary documentation required for verification clearly and in accordance with Dafabet’s guidelines and the documents are verified 4 days ago, but the withdrawals are still not processed. You can check their reply screenshot stating verification is complete.

Since verification is complete, they should be processing my withdrawals but if I ask them to process my withdrawal, I am getting irrelevant replies regarding deposit. I think the bots are replying.

I have fully cooperated with all verification requirements and the verification is also completed but the issue with withdrawal still remains unresolved. If they want any additional documents for verification I am ready to give them but they are not giving me proper response to resolve the issue. I called them and emailed them but all I am getting is standard deposit bot replies. Please check it yourself in the screenshot.

I kindly request your intervention to help allow me to withdraw my funds without further delay.

94h left

Account documents verification taking too long

My dafabet userid is < username removed ?

My withdrawal got declined and reason they gave was to submit account verification documents.

So i uploaded the requested documents in my accounts documents tab ( My id and selfie holding the id ). I uploaded them 4 days ago but till now it is showing documents have been submitted and we are reviewing them. According to them, only account documents verification takes 24-48 hours which has already surpassed and in email also I sent them. But they are sending irrelevant reply like - to validate your deposit concern something.

I am asking them about my verification status and they are replying with deposit concern which is irrelevant.

@askgamblers please intervene and tell dafabet team that documents have already been sent to their team and uploaded to the website but till now the account is not verified and due to that my withdrawal is pending.

@dafabet please verify my account now and process my withdrawal.

94h left

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Withdraw Disabled

I'm here to complain against Dafabet as they have suddenly disabled my withdrawal. I've been emailing them for 4 days, but their response is very lazy, mostly bot-replied emails with non-sync answers as I provided them in Screenshots. I request AG to help me out to withdraw my Remaining funds. If needed, I am ready to re-verify my account.

92h left

₹7,000

Verification issue with dafabet casino

Dear AskGamblers Team,

I would like to inform you that my account verification has been pending for over 10 days despite submitting all the required documents clearly and in accordance with Dafabet’s guidelines. The delay is unreasonable and has prevented me from accessing my funds.

I have been emailing them since last 7 days and getting standard and sometimes irrelevant response. Please find attached screenshot.

Furthermore, I would like to clarify that the total disputed amount in this case is ₹258,000 (INR).

I have fully cooperated with all verification requirements, but the issue still remains unresolved. I kindly request your intervention to help expedite the verification process and allow me to withdraw my funds without further delay.

Please let me know if any additional information or documents are required from my side.

Thank you for your support.

68h left

₹258,000

Deposit not credited why

I made a deposit of Rs.4400 into my Dafabet account, but the amount has not been credited to my wallet yet. The amount has been deducted; however, it is not reflected in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 4400

Date & Time of Transaction: 27/05/2026. 08:13:32 PM

Transaction ID - 513396534

Deposit method - HelloPay UPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

73h left

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Dafabet multiple deposits not credited why

I made multiple deposits into my Dafabet account, but the amount has not been credited to my wallet yet. The amount has been deducted; however, it is not reflecting in my Dafabet balance.

I have already contacted Dafabet customer support, but the issue has not been resolved so far.

Here are the details of my transactions:

1. Deposit Amount: INR 1000

Date & Time of Transaction: 01/06/2026. 01:11:07 PM

Transaction ID - 515214626

Deposit method - SecureUPI

2. Deposit Amount: INR 1000

Date & Time of Transaction: 04/06/2026. 12:50:51 AM

Transaction ID - 515673093

Deposit method - HellopayUPI

3. Deposit Amount: INR 1000

Date & Time of Transaction: 04/06/2026. 04:04:30 PM

Transaction ID - 515744575

Deposit method - SecureUPI

4. Deposit Amount: INR 1500

Date & Time of Transaction: 05/06/2026. 11:04:01 PM

Transaction ID - 515967535

Deposit method - SecureUPI

I kindly request AskGamblers to investigate this matter and assist me in getting my deposited amount credited to my Dafabet account as soon as possible.

73h left

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Blocked withdraw without any reason

Hello, my dafabet username is < username removed > and they have blocked my withdrawal process without any notification or reason. Whenever I am trying to contact them, their live support agents are providing bot answers and telling me to wait and wait. I am now fully fed up with their bot answers. Whenever I try to withdraw they show error 310. I am providing the withdrawal requests and the issue I am facing with the proofs:

1. Withdrawal request

Amount - 2000

Date and Time - 29/05/2026 11:20:29 PM

Transaction id - 514363297

2. Withdrawal request

Amount - 1000

Date and time - 30/05/2026 02:10:47 PM

Transaction id - 514492467

I have contacted them via chat and live call both but they just say wait and wait and wait.

I request askgamblers team to please help me get my money back from them. I am attaching all the screenshots below.

89h left

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Payment delayed since May 25th

Hi AskGamblers team,

I am writing to file an official complaint against the betting platform Dafabet regarding their continued negligence in verifying my documents.

I have written to their support team multiple times, but they always come back with irrelevant responses, asking for a deposit slip when I am talking about withdrawal.

When I raise again, they say they are checking, but already been 8 days since the withdrawal was made.

Please find attached screenshots for their response.

Kindly help me to get my money back.

Thanks

Resolved

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Amount deducted but not reflected in dafabet wallet

Hi Team,

Amount Deposited & amount debited from bank account but not showing in Dafa Sports Wallet

Username - < sent to the casino >

Amount Deposited - ₹10,000 (Screenshot Attached )

Date & Time - 2nd june 2026 &10:50Pm

UTR id - 856398754763

DOB - < removed >

Please Help Me.

No Response from dafa sports even after continuous mails and chat sessions

Please Help me

66h left

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Deposit failed amount 1600

I am make deposit via upi method has failed. I am contacting customer care, but he is not help me, only give the same reply daily wait 15 min. I have already sent payment proof via mail and upload in history page. One withdrawal was not received in bank account .

Deposit Transaction id - 514699339

Amount - 1600 inr

Status - failed

Also check withdrawal concern status successful but amount has not been received

Withdrawal transaction id - 514608701

Amount - 6700

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