Complaint #6 Dachbet Casino

Just confiscated 10 000 NOK

By tatatata22

2 years ago

Message on forum

I deposited 1000 nok and got 1000 nok bonus. After completing the bonus, I did a withdrawal. After that being pending for 3 days, they told me that my winnings was confiscated due to "bonus abuse"

I have not abused anything. I have placed bets on big tennis games, soccer and a few esport games. There is no basis for this claim.

So tldr: Dachbet casino has stolen 10 000 of my money. Im happy to provide my bets etc, that will show everyone that I have not abused anything.

Please help me to get my money back.

Disputed Casino Dachbet Casino

Reason Bonus removal

Amount kr10000

Discussion

AskGamblers

• Support Team

2 years ago

Dear Dachbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dachbet Casino Complaint Stats

Resolved 0 / 2

Avg. Amount $454

Avg. Complaint Duration 4 days

Avg. Response Time 4 days

Dachbet Casino Complaints

See all complaints for this casino

Withdrawal still in pending after 7 days

I requested a withdrawal of EUR 1967 about a week ago. Since then no one has responded to my reminder emails. I only received one email from the KYC department in which I was asked to send a photo in which I was holding my passport next to my face.

The withdrawal was first in pending (and was shown as requested on 14/10/2023), then it was changed to processed status and now it is in pending again with date of creation 16/10/2023 (and in fact I am given the option to cancel it again).

Is it possible that with all the Newera gaming partner sites I have these problems? Why are withdrawals not paid? It's my money. And above all I want answers to my emails.

I attach the proof of the withdrawal requested with the new date of creation (Create not by me because my request has been made on 14/10).

Unresolved

1,967