Complaint #5
Cryptorush Casino
Cryptorush casino voids my winnings
1 year ago
I have a big problem with Crypturush the online casino.
On 27 October 2024 at 21:30 (local time Greece), I made a deposit of 0.00402382 Bitcoins (BTC) (current price approximately 62,129€, deposited 249€) to that casino. As a result, I received an 100% welcome bonus and my amount was approximately 498€ mixed bonus and deposit.
I had a month to wager the appropriate amount, in order to complete the rollover and turn the bonus to real money. Because of some personal issues, I wasn’t able to place bets in regular volume and just 3 days before the time expires, I realized that I was about to loose even my initial deposit. So I started placing bets with a high volume. My plan was to place parlays of 3,4,5 or 6 selections and either I would loose my amount, or I would win and have an icreased sum in order to complete with higher stakes, the rollover.
It was Sunday evening and it was the match of Lazio vs Bologna which helped me to increase my amount. All the next day I placed bets in parlays in football, basketball , volleyball, tennis and hockey. Some of them won some other lost.
In the end I managed to complete the rollover just an hour before the time expires and my amount was around 3,100euros. I was about to ask for a withdrawal but because it was my first time withdrawing in BTC, I asked just for 700euros. The amount received on 26 November 2024 at 03:43. After that I asked for a next withdrawal of another 700euros. They responded to me saying that I had to wait for a week and they gave me the day and the time after that I would be able to ask for a next withdrawal.
I have to say that I had sent all my files for the KYC procedure and they were accepted. During this week I also placed some bets on parlays and my amount increased to 4,500€ approximately.
After that period of time I asked again for a withdrawal and they responded that there were issues that were under investigation. After some days and while I couldn’t even log in, conducting with the live chat, they responded that my account was deactivated and my winnings were voided. Just that without anything else.
I am very strict with all this because I really didn’t do anything illegal. I had read the T&C and I placed bets in Parlays, using only my MacBook or iPad or phone. I used only my house’s wifi or my phones data to be connected and just one weekend when I visited my parents I used their wifi.
I am submitting a screenshot from their reply when I contacted with them for a second time. I sent a lot of emails but they defiantly ignored me. My case is completely clear. I know that it is not so pleasant for a casino to have to pay to their customers but this is their job.
Please help me
Thank you in advance
On 27 October 2024 at 21:30 (local time Greece), I made a deposit of 0.00402382 Bitcoins (BTC) (current price approximately 62,129€, deposited 249€) to that casino. As a result, I received an 100% welcome bonus and my amount was approximately 498€ mixed bonus and deposit.
I had a month to wager the appropriate amount, in order to complete the rollover and turn the bonus to real money. Because of some personal issues, I wasn’t able to place bets in regular volume and just 3 days before the time expires, I realized that I was about to loose even my initial deposit. So I started placing bets with a high volume. My plan was to place parlays of 3,4,5 or 6 selections and either I would loose my amount, or I would win and have an icreased sum in order to complete with higher stakes, the rollover.
It was Sunday evening and it was the match of Lazio vs Bologna which helped me to increase my amount. All the next day I placed bets in parlays in football, basketball , volleyball, tennis and hockey. Some of them won some other lost.
In the end I managed to complete the rollover just an hour before the time expires and my amount was around 3,100euros. I was about to ask for a withdrawal but because it was my first time withdrawing in BTC, I asked just for 700euros. The amount received on 26 November 2024 at 03:43. After that I asked for a next withdrawal of another 700euros. They responded to me saying that I had to wait for a week and they gave me the day and the time after that I would be able to ask for a next withdrawal.
I have to say that I had sent all my files for the KYC procedure and they were accepted. During this week I also placed some bets on parlays and my amount increased to 4,500€ approximately.
After that period of time I asked again for a withdrawal and they responded that there were issues that were under investigation. After some days and while I couldn’t even log in, conducting with the live chat, they responded that my account was deactivated and my winnings were voided. Just that without anything else.
I am very strict with all this because I really didn’t do anything illegal. I had read the T&C and I placed bets in Parlays, using only my MacBook or iPad or phone. I used only my house’s wifi or my phones data to be connected and just one weekend when I visited my parents I used their wifi.
I am submitting a screenshot from their reply when I contacted with them for a second time. I sent a lot of emails but they defiantly ignored me. My case is completely clear. I know that it is not so pleasant for a casino to have to pay to their customers but this is their job.
Please help me
Thank you in advance
Screenshot
